HT1296 When trying to sync i-tunes to my phone, i-tunes thinks I have a new device.

I had to reconfigure my phone and it wiped out everything. I am now trying to resync my phone with i-tunes and whenever I plug the phone in, i-tunes think it is a new phone. This is a work phone. The phone is up and working again.

At some stage is is likely to have been connected to another computer's iTunes.  It is now linked to that computer's library and iPhones can only be associated to one library at a time.  Linking to a different one requires wiping the phone.
If you used the phone with another computer you owned you can transfer the iTunes library from that computer to this one and the phone will still be syncing with the same library it was before.
If all there is on the phone are items which can be backed up to iTunes and purchases which can be transferred you could do that, then wipe the phone and sync them back.

Similar Messages

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    iOS uses more memory on the iPhone 5 than the iPhone 4 because there are quite a few more to iPhone 5. Therefore there will be less memory available on the 5. Reluctantly iOS 7, coming this fall, uses a bit less memory than iOS 6 so if you can do without a few apps until then you should be gravy!

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    If all there is on the phone are items which can be backed up to iTunes and purchases which can be transferred you could do that, then wipe the phone and sync them back.

  • HT1848 When trying to transfer my purchases on my phone to my computer, I went to file devices transfer purchases, and said I have done so. But if I try to update my iphone a box pops up and says I should still transfer my purchased items first. But I alr

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    Syncing my iPad with my iPhone via wifi

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  • Getting a error -4 when trying to sync

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  • When trying to sync my iPad I am getting a message stating " iTunes could not connect to the iPad "iPad" because an error occurred while reading the device

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    If you have difficulty with your iPad not being able to connect to iTunes in order to sync, you may want to try the troubleshooting steps in this article -
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    http://support.apple.com/kb/TS1538
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  • I am getting a -50 error when trying to sync my IPOD Classic  with XP.

    I am getting a -50 error message when trying to sync my IPOD Classic with ITunes. My computer is running WIndows XP.

    Given that you're on XP, we'd better try the following document:
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  • After I download Itunes, when trying to sync Ipod, message says "needs newer version of mobile support, uninstall Itunes, and reinstall Itunes, and the same process starts all over again. why is that?

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    Try removing and then reinstalling the Apple software using these instructions.
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