HT1338 How do I submit proof of purchase if I have it on a Email?

I am trying to get my free update and I cannot figure out how to get proof of purchase!

I tried the program and after giving the date and selecting Apple Online Store in the dropdown box it did not even ask for a serial number on the second page, just confirmation information for the sale. Make sure you enter this information exactly as it appears on your receipt and it should confirm from that.

Similar Messages

  • Hi - how do  I download items already purchased?  I have tried store and search for available nloads but it t

    Hi - how do  I download items already purchased?  I have tried store and search for available downloads but it tells me they are already downloaded - they are not however - fyi I lost my phone so I am using a new phone with the same apple id and assumed I could just re-access my previously purcahsed items - how do I find them to download?
    Many thanks

    many thanks for a really fast response - Yes I have seen on other postings since you only get one hit and you are right I should have backed up and didn't as I am a bit of a novice and naive (but learning fast now).  Have used your suggestion and accessed and downloaded some historical apps.
    many thanks - I will ensure I back up regularly going forward. 
    Thanks again

  • Could not register. asked to submit proof of purchase

    I tried to register my Ipod Touch 8gb which I bought on 23rd November. But I could not register it and I am asked to submit a proof of purchase.
    But I have just got an inovice which is not computerised print of it but written with a pen. I wanted to know whether it will be enough to register it or should I ask for a computer print of the invoice?

    This link never worked for me, on the very first page when I fill in all the details it just comes up as if my mac serial number is invalid, have no idea why is that so, but there is another request form where you go in steps (6 or so) and that worked for me.
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  • HT204396 How do I submit unauthorized app purchases for a refund

    How do you submit unauthorized in app purchases for a possible refund??

    Hi Andreakhlr,
    Welcome to the Support Communities!
    The articles below will get you connected with the iTunes Store Support.  These folks can review your account with you:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/HT1933?viewlocale=en_US
    iTunes Store & Mac App Store: Seeing your purchase history and order numbers
    http://support.apple.com/kb/ht2727
    Cheers,
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  • How do I get proof of purchase which has the IMEI number for my phone?

    For my insurance I will need to supply a proof of purchase that includes the IMEI number on it.
    I ordered my iphone online from the UK Apple store and the invoice does not have the IMEI number on it.
    Any ideas on how I can get some proof of purchase with the IMEI number on it?

    What would an insurance company need the iMEi number for ?
    It has nothing to do with them.
    If the phone has been lost/stolen then sure your mobile operator needs to know so they can block it but not your insurance company.
    By the way its recorded with in your computer Itunes backup if you want to find it.
    For security reasons Apple would never show an iMEi number on a receipt thats likely disgarded.
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  • How do I submit proof of eligibility as a student for CC?

    I saw this thread, but no such thing has happened. I bought a membership on November 29th (the day the $19.99/month discount expired). I read somewhere that you have 14 days from the date of purchase to submit proof, but no one has contacted me about that.

    No reply?
    So is this no something I have to do or what?....

  • How do I send proof of purchase to activate applecare?

    It has been about a month since I bought my iMac and I haven't been bothered to activate AppleCare as it requires evidence of purchase. Realising I ought to complete this before it's too late, I am now wondering how I send proof of purchase to activate AppleCare? I no longer have the receipt, maybe I can call the retailer and request them to send the evidence? Please help

    There is no need to, simply pick up the telephone and call AppleCare and they can help you .

  • Need proof of purchase don't have receipt!

    Hello back in october i bought a pair of Sony MDR-10RBT's headphones but i need the proof of purchase to get my warranty but i dont have the receipt. I dont entirely remember all the details i gave for the purchase but i know the location and i can tell whatever you need. Also i dont have any BestBuy memberships to help with this.

    Hi jed0909000-
    Welcome to the Best Buy forums!
    It’s always a pain when you’ve lost that receipt that you now need so you can get your item fixed.  I’m sorry to hear that you’re unable to locate it and I’d be happy to help if I can!
    I wasn’t able to locate any purchase information with the email address that you registered on the forums.  If you can send to me a private message with the following information, I can try to find it for you.
    1.       Any phone numbers or other email addresses that your purchases may be under
    2.       The exact date of the purchase (within a day or two)
    3.       The exact store location where you made the purchase
    4.       The total amount of the purchase, including anything else you bought at that time
    5.       A general description of those items, if any
    6.       How the purchase was paid for
    You can send me a private message by logging into the forum and clicking on the button across from my name on this post. 
    Once I have that information, I’ll do my best to find that receipt for you!

  • How do i submit proof of student for student discount for cloud subscription?

    where, how, who to do i submit my college transcript for a student rate for cloud membership?

    Students and teachers can purchase Creative Cloud at a discounted price. See the Students and Teachers plans page. You can click on the link to order from there.
    Pattie

  • How can I submit proof of my student status?

    I cannot get the customer support portal to work, and need to submit my Student ID to have my purchase of Adobe Pro approved (for student pricing). How can I do this?

    See http://www.adobe.com/education/students/how-to-buy-eligibility.edu.html

  • How to find my proof of purchase.

    I'm trying to unlock my phone from orange but it's proving to be impossible. They're wanting to see proof of my repayment happening from Apple but I dont remember when this happened. Iv been told to find it on my support profile but I can't see any options for it. I would appreciate it if someone could help me as I don't know what to do, thanks x

    It's been over 5 hours for me. I called AppleCare and they said I should get my code sometime today and to call back if I don't. I really hope I get it soon.

  • HT5552 i have an account credit of $20.  How do I apply it to purchase since I have no code

    how do you use a $20 account balance to purchase music

    If you click on the song's or album's price in the iTunes store then you should be able to buy it - your account's balance should automatically be used first, and only if that doesn't cover the price of the item will any remainder be charged to your credit card, you don't need to (and can't) specify how things are charged.
    If you are gifting items then you can't use your account's balance for that, gifting can only be done via credit card.

  • The download button as described on the HELP page doesn't appear on the page with my downloadable list of songs. How do you down load a purchase? I have made 3 purchases of the same song and can not down load it and the HELP instructions don't help.

    The download button as described on the HELP page doesn't appear on the page listing my purchase.
    The HELP instructions list that such a button must be clicked to down load an item.
    I have made 3 purchases of the same song in an attempt to download it.
    Only one of those purchases appears on the page that list purchases available to down load.
    I wrote out a copy of the HELP page instructions (the page can't be printed) so I could accurately follow it as I tried to do the down load.
    Is there some secret to downloading a purchase or causing the down load button to appear?

    Hello L Swarz,
    Thank you for the details of the issue you are experiencing when downloading your purchased song to your iPod nano.
    I am not sure if you have tried these specific steps, but I recommend downloading the purchased song to iTunes on your computer using the steps in the following article:
    iTunes 11 for Windows: Download previous purchases from the iTunes Store
    http://support.apple.com/kb/PH12491
    Thank you for using Apple Support Communities.
    Best,
    Sheila M.

  • Hi I sold my iPad on eBay and to cut a long story short the person said they never received it. I had to refund the money as I'd no proof of purchase. I have my iPad I'd no. Can I disable it?

    Hi can I disable my iPad that got stolen?

    Only if you enabled Find my iPad and the person with the iPad hasn't restore it to factory settings.
    Most eBay sales require proof of shipping - did you ship through a label generated on eBay? Can you prove shipping - did you track it?
    I suggest you contact eBay and file a claim for fraud with them.

  • How do I restore or recover purchased items that have disappeared from my iTunes?

    I have a number of purchased items from iTunes that appear in my overall list with an ! (exclamation point) in front of them. They can't be located on the computer. I see them in my purchased list (also with the exclamation point).
    Is there a way to restore or recover them?
    Thanks

    Hello saracrix,
    After reviewing your post, I have located an article that can help in this situation. It contains a number of troubleshooting steps and helpful advice concerning iTunes library issues:
    iTunes: Finding lost media and downloads
    http://support.apple.com/kb/ts1408
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

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