HT1338 my mac has a virus what do I need to down load to clean it up???
it has moved all my pictures and cd's and created a basic account with with really nothing on it, I had it looked at they said i had a virus and needed to down load something and the mac would the fix its problems but what should I down load????
The chances of this being any sort of malware is small. More likely you allowed somebody physical access to your computer or remote access over your network.
If you scan for malware, be sure to get back to us with the infection name, file name and file location.
If you tell us a bit more about your setup, we can probably give you advise on how to improve security. How do you connect to the Internet, using a WiFi router or attached directly to a cable or DSL modem? If the former, what type of security do you use?
Your profile says you have an iMac running an old version of Leopard, so I suspect you haven't updated it (use Your Stuff->Profile to change) and you are posting in the Mountain Lion forum, so I take it you have upgraded some things. Are we still talking about an iMac here?
Similar Messages
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I'm new to this site and to my REfurbished 13" Mac Book Pro. I really love this note book! IO wish I had gotten the REtina Display now. I passed on it because It didn't have a lot of storage space. But what was I thinking....I don't want to fill this note book with hundreds of Albums and load my nearly 5000 photos onto it. I wouldn't want to slow it down by having to wait for it to load all the data everytime I turned it on.
I tried to down load a file from a trusted friend, the Quick Time Player icon appeared in the Dock when I opened the down loadopened. Along with it, a message of sorts came up saying I need to download something else to make this file open/play. Any idea what I should get to make the Quick Time Player able to play more different types of files/clips?
I'm just not so computer savy......like most of you.
So, LOL.....could you please talk in simple language if you respond to me question?
Thank You all,
mikeYou could download VLC - it plays numerous formats:
http://www.videolan.org/vlc/download-macosx.html -
My mac has a virus yes I'm 100% sure it is one i get all kinds of pop ups only in safari though please guide me on how to reset it or where to go from here in detail im new to macs
Please post a screenshot that shows what you mean. Be careful not to include any private information.
Start a reply to this message. Click the camera icon in the toolbar of the editing window and select the image file to upload it. You can also include text in the reply. -
Hi, i would like to know if my mac has a virus
hi, i would like to know if my mac has a virus, ´cause in sometimes it works weird
Ralph is right (of course) about no virus.
What you are describing seems to be what might happen if all of the system's resources* are gobbled up.
*When I say "resources" - I mean memory (real and virtual), caching needs, CPU usage etc.
The web pages you describe have nothing to do with your Mac having been "infected", per se, but that kind of "Pop Over" "Pop Under" malicious JavaScript can certainly gpbble up resources. When you get the Web being mean to you, and have a lot of other APPs open too, you could max out your machine, especially if it is older like mine.
To help other members answer your question, give as many details as you can.
Include your Mac Model name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
Provide the version numbers of your operating system and relevant applications, for example "OS 10.4.11" , "Quicktime Player 7.6.4", "Safari 4.1.3"and any other apps you might have open when the misbehavior occurs.
Describe the problem in detail, and include step-by-step your actions that lead up to °each misbehavior.You seem to be describing at least TWO different bad behaviors
List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
CCC
EDIT(added) Si quieres ser la publicación más cómodo en español, podemos usar Google Translate para entender mejor su respuesta, -
How can I reset my Mac to default settings? Or how can I reset it to a prior date? My Mac has a virus and I would like to get rid of it. I would appreciate your help concerning this matter.
To restore it follow these instructions: What to do before selling or giving away your Mac.
Before you do the above check out the following;
Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one. -
My computer has a virus what should i do?
my computer has a virus what should i do?
Hey Robbby,
What is happening on your computer that makes you think you have a virus? Its very unlikely that you have a virus. You could have an adware on your system. Check out the Mac Safe web site for information about malware, adware, and viruses on Macs. Read the article listed here( http://www.thesafemac.com/arg/) on how to find any known adware on your system. You can also use the Adware Removal tool to find and remove all known adware. The tool is locate here(http://www.thesafemac.com/art/). If you still have a problem after following these guides then please post back with the issue that you are having and we will try to figure out what is happening. -
my mac has the VGA port and I need a newer monitor for it. what do I use that will connect it. I had a new dell monitor and none of the things that dell said worked. so I am going to get a mac monitor for a second unit.
my laptop is a 2008 modelHmmm... 2008 MBP has...
Video (Monitor): 1 (DVI)
Details: Supports external display in dual display and mirroring modes. VGA output provided by included Apple DVI-to-VGA adapter, S-video output provided by optional adapter (sold separately).
http://www.everymac.com/systems/apple/macbook_pro/specs/macbook-pro-core-2-duo-2 .5-15-early-2008-penryn-specs.html -
HT5527 I have an iPhone, iPad and a Mac desk top. What do I need to do to continue my iCloud ?
I have an iPhone, iPad and a Mac desk top. What do I need to do to continue my iCloud ?
The iCloud settings for the computer and other devices are in the iCloud preferences in System Preferences. If you open iTunes with your iPhone connected to the computer, select the iPhone under Devices in iTunes' sidebar, then click on the Info tab in iTunes' main window. Look at the various items you see listed. Be sure to check the Mail component for your GMail account because it is not an iCloud mail account. Your Calendar and Contacts components should state that they are being synced by iCloud.
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I bought garage band from the app store and downloaded it to my mac mini. When i try to open a screen comes up explaining i need to down load missing files. I do this but when try to open GB again the same thing keeps happening! Can anyone help.
Thanks
Hugh LockwoodHi, Hugo,
In similar cases it helped to remove the GarageBand "Preferences" file from the User Library.
Open the folder
your home folder > Library > Preferences
and move the file "com.apple.garageband.plist" to the Desktop.
Then try again to launch GarageBand.
Regards
Léonie -
When I double click on the tool bar on the bottom of the black screen on fox tab, adobe settings shows up. I delete adobe then the black screen shows the fox tab again and says to view it I need to down load the latest version of adobe flash player.
Tylerdowner, as a moderator, one would think that, prior to adjusting comments/solutions, especially when not having a Mac, you would do more research (bet you know someone with a Mac, to duplicate problem), or pass responding on to a moderator who does have a Mac (I am amazed that you are even a moderator on Mac problems/situations, if you only have access to a PC). Had the solutions above worked, I would not have needed to figure out another solution (we all know the newest release of anything is the most secure). Finally I am open to any fixes (tested) that you can provide, that improve upon mine. As a moderator, maybe you have pull with the Foxtab and/or Adobe people to get them to work out compatibility, and lastly, maybe add a warning at the Foxtab add-ons page, after verifying the problem yourself, with an associate's/friend's Mac.
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What happen to my movie it disappear and what my song that partly down load . Is this all I can get for iTunes support!
No offence but how on earth is anyone meant to help with your problem when your post makes no sense and contains no information??
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Hi I have got a problem where when I'm on safari i get these virus pop ups asking me to down load this and that and i don't know how to make them stop.
Click here and run Adware Medic.
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My mac has OS X 10.6.8. I want to update, but the update programme says I have all the updates. I would like to download x developer, but need OS X 10.7.4. What do I do ?
You will need to update to Lion via App Store app.
Check if your Mac can be updated:
http://www.apple.com/osx/specs/ -
Is there any other way to find out if your Mac has a virus?
I think antivirus software is the only thing that can tell if you've got trojans and harmful files on your computer, and lists them down. But I want to find out if my Mac has viruses without downloading AV software.
There's no one single method that can be used, as different malware can install in different places. You have to know what you're looking for. The folks who make AV software know what they're looking for, so that's the best option.
However, why do you have this concern? Do you have a reason to believe your Mac is infected? If so, what is it? If not, you can probably relax (though that's far from a guarantee).
For more information on this topic, see my Mac Malware Guide. -
HT1338 my mac keep freezing? what can i do to improve speed.
My mac pro keeps freezing what can I do to improve speed amd performance?
Things That Can Keep Your Computer From Slowing Down
If your computer seems to be running slower here are some things you can do:
Boot into Safe Mode then repair your hard drive and permissions:
Repair the Hard Drive and Permissions Pre-Lion
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
Repair the Hard Drive - Lion
Boot from your Lion Recovery HD. When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Restart your computer normally and see if this has helped any. Next do some maintenance:
Suggestions for OS X Maintenance
For situations Disk Utility cannot handle the best third-party utility is Disk Warrior; DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible.
OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep. Dependence upon third-party utilities to run the periodic maintenance scripts was significantly reduced since Tiger. These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems. For more about malware see Macintosh Virus Guide.
I would also recommend downloading a utility such as TinkerTool System, OnyX 2.4.3, or Cocktail 5.1.1 that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.
For emergency repairs install the freeware utility Applejack. If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the command line. Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
When you install any new system software or updates be sure to repair the hard drive and permissions beforehand.
Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
Carbon Copy Cloner
Data Backup
Deja Vu
SuperDuper!
SyncTwoFolders
Synk Pro
Synk Standard
Tri-Backup
Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
Additional suggestions will be found in Mac maintenance Quick Assist.
Referenced software can be found at CNet Downloads or MacUpdate.
Additional Hints
Be sure you have an adequate amount of RAM installed for the number of applications you run concurrently. Be sure you leave a minimum of 10% of the hard drive's capacity as free space.
Add more RAM. If your computer has less than 2 GBs of RAM and you are using OS X Leopard or later, then you can do with more RAM. Snow Leopard and Lion work much better with 4 GBs of RAM than their system minimums. The more concurrent applications you tend to use the more RAM you should have.
Always maintain at least 15 GBs or 10% of your hard drive's capacity as free space, whichever is greater. OS X is frequently accessing your hard drive, so providing adequate free space will keep things from slowing down.
Check for applications that may be hogging the CPU:
Open Activity Monitor in the Utilities folder. Select All Processes from the Processes dropdown menu. Click twice on the CPU% column header to display in descending order. If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar. Click on the Force Quit button to kill the process. See if that helps. Be sure to note the name of the runaway process so you can track down the cause of the problem.
Often this problem occurs because of a corrupted cache or preferences file or an attempt to write to a corrupted log file.
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