HT1351 the devices is not popping up in our itunes. is anyone else having this problem. can  you help me if you have

the devices is not popping up in our itunes. is anyone else having this problem. can  you help me if you have the same problem

Try rebooting the computer and restarting the device.
Try a different cable.
In rare cases fluff in the connector port can prevent proper contact with the connectors used to transfer data. An air duster or thin piece of card or plastic can be used to tease out debris if that is the problem.
tt2

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