HT1369 my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

my i phone 4 is stuck on the lock screen and showing a power cord with the i tunes symbol

    LauraAnn41,
Help is our middle name! So let's jump into troubleshooting right away. Have you tried holding the power button and home key simultaneously for up to 30 seconds as an alternate reset? Please give that a shot and let us know how it goes.
EvanO_VZW
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