HT1386 every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

when i try to sync my music which i have on my PC's itunes it will just not transfere on the phone. everything will sync [apps, videos, contacts] but the music will just not transfere.
and when i try to download the music from the phone's itunes store it will say "Error. Tap again to retry".
Thera are no more details i have! i have no idea why the songs will not sync and will not download!

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It says it needs to be connected to itunes and restored. when i do that, it goes through the whole process then comes up with "iphone could not be restored. unknown error code (-1)". Please help

My brother gave me his old iphone when the touch screen went out on mine. It's in great shape but when I received it, it says that it needs to be connected to itunes to be restored. I have done this and it goes through the whole process then says iphone "iphone" could not be restored. unknown error code (-1). There is not a -1 code on the list and I have tried most of the suggestions.
Does my sim card need to be in when I am doing this? And any other suggestions?

I did put it in DFU mode but its still not working, although everytime it shows your iphone needs to be restored. Kindly help.

TS3367 Every time I try to login to my FaceTime it tells me could not sign in. Please check your network connection and try again.

Every time I try to login to my FaceTime it tells me could not sign in. Please check your network connection and try again.

Hi jackelyne johnson,
Thanks for visiting Apple Support Communities.
You can use the steps in these articles to troubleshoot FaceTime on your Mac if you're not able to sign in:
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/ts3970
FaceTime for Mac: Troubleshooting FaceTime
http://support.apple.com/kb/ts4185
Best Regards,
Jeremy

HT1212 my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spell

my ipad is disabled permantly and i dont want to loose my pictures i keep going through the 5 steps and each time it says "itunes cannot connect to ipad because it is locked with a passcode" WHAT DO I DO PLEASE HELP ME. thank you. sorry about spelling.

FORCE IPAD INTO RECOVERY MODE
1. Turn off iPad
2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)
3. Plug USB cable into computer's USB port
4. Hold Home button down and plug the other end of cable into docking port.
DO NOT RELEASE BUTTON until you see picture of iTunes and plug
5. Release Home button.
ON COMPUTER
6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.
7. Select "Restore iPad"...
Note:
1. Data will be lost if you do not have backup
2. If you did not do step 4 properly, start all over again.

HT204380 I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

I have done all the above. I am in Germany using an iPad 2, trying to call an iPad 2 in the UK. My IPad goes through the call and then times out. I have been on the phone to the receiver at the time so know they had their iPad on.

What do you mean that you can't "call" an iPad in the UK?? That doesn't particularly make sense. You can email to an iPad or text them, but the iPad is not a phone, so how do you expect to "call" them??
Hope this helps

HT1386 Every time I try to sync music from downloads and then into itunes the computer crashes. Any advice?

Hi,
I have a new ipod nano, 7th gen. Every time I try to sync my music the computer crashes. The music is still in downloads and wont even shift onto itunes let alone the ipod. Any advice would be welcomed. Thanks

iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues
or
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues

After i update my iphone to iso6 but the maps app is working very bad.

after i update my iphone 4 s to ios 6, my apps maps is working very bad.

Thanks for sharing.

Every time i try to play draw something i keep getting knocked off. I also have a game that is stuck and i can't get rid of it or keep playing.

I am continually knocked off of draw something while trying to play. I also have a game that when they sent it back to me, it was frozen at the point where it shows them guessing my drawing. It lets me watch my drawing but shows the wrong letters available and the wrong word in the spaces. The right word was wedgie but the word guessed is candy and the remaining available letters are a,d,q,v,y,y,z.

go to the appstore and make sure that there are no new updates for Drawsomething.
If that is fine, double tap the home button and remove every app you see in that area. (hold your finger on the recent apps area that just came up and then remove every app from that area.
Now try to go to DrawSomething.
If that didn't do it:
Now go to where you have draw something and remove it from your ipad (hold down the icon until it all of them start to wiggle and hit the X on Draw something.
Now go back to the App Store and redownload draw something.
See if that doesn't help.

Photoshop CS 4 says to update my drivers. Then every time I try to start a new file, it crashes. I have updated my drivers, but it is still happening.

Photoshop CS4 is telling me I need to update my graphics drivers. When I try to start a new file, it crashes. I have updated my drivers, but it is still happening. Please help as I cannot use the software at all at this point and I desperately need it. I am using a HP desk top with Windows Vista Home Premium with a NVIDIA graphics card.

See if HP has a different update. It may be proprietary, specific to your machine.

HT1430 I can receive e-mails, but every time I try to send one from my outbox I get a message telling me it was "rejected by the server" - any Ideas Ho I can get past this?

I can receive e-mails from several accounts on my iPhone, but everything I try to send comes back with a message telling me it was "rejected by the server" and just sits in my outbox.
Any suggestions?

Remove the Mail account. Go to Mail preferences>Accounts>and go the account and delete it. When it's done, go back and add it back.

When syncing itunes goes through the process of syncing cal,mail,etc. but when gets to determining tracks to sync it freezes

While syncing iTunes will go through the process with no problems but when it reaches the phase that is determining tracks to sync it freezes up.

I have the same problem when syncing just-released audio books from Audible.com. New books from last month sync fine but not this month. Audible acknowledges an issue with iTunes that would be resolve in the next fix but when is that?

Every time I try to install Firefox, it tells me I need to reboot my computer to get rid of the previous Firefox uninstall.

I had used Firefox in the past but it wasn't supported by my school's websites and I uninstalled it. Now it is supported and I want to reinstall it. Can someone help me with why it would keep asking me to reboot my computer after I've already restarted it 4 times now? Thanks.

Hi,
Please try after manually deleting the old Firefox [http://kb.mozillazine.org/Installation_directory Installation directory] (usually '''Computer''' > '''?:\Program Files (x86)\Mozilla Firefox''' or '''?:\Program Files\Mozilla Firefox''') and the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder] (usually '''Computer''' > '''?:\Users\?\AppData\Roaming\Mozilla'''
[http://kb.mozillazine.org/Installation_directory Installation Directory]
[http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder]
[https://www.mozilla.org/en-US/firefox/new/ Latest Firefox]

Why do I keep getting the mozilla crash report every time I try to open firefox. It won't open. One day my computer just shut down by itself and when I tried to reopen mozilla it wouldn't and I got this crash report.

On the crash report it gives me to options;restart firefox or quit. I've clicked on both of these and nothing has happened I just keep getting the crash report. I have tried uninstalling and installing and still nothing works.

For today 8/20
bp-2ae959bd-af39-4b83-80e0-279662110820
bp-2ae959bd-af39-4b83-80e0-279662110820
bp-12a9efd2-5b12-4e98-8bcc-4a8e12110820
bp-3e920b20-fada-448f-b498-baa9d2110820
bp-2bcb5ad7-6c27-47dc-84a5-cb49a2110820
bp-7bc6bd4b-5ae8-43f1-bb91-fbc582110820
bp-902acdbd-5452-407d-94d7-9cb182110820
bp-a924868f-4984-43c6-9ab1-050992110820
bp-d26ef87a-5ad2-4919-887a-f05b22110820
bp-ba3be493-9908-4927-b95a-0de812110820
bp-2d3238e8-4bff-4e5f-977d-b54232110820
bp-1160ef30-95ee-48c2-bc87-fd9a82110820
bp-a50763c1-8c2b-41ef-968b-b46cb2110820

Every time i try to play movie, i get not authorized to play MY movies on MY itunes, help.

need to authorize my movies to play on my itunes on my computer and that doesn't work. says i'm already authorized, I know that. APPLE, DON'T YOU CARE ABOUT THE PRODUCT YOU PUT OUT THERE. I BUY YOUR PRODUCTS SO I CAN BE TOTALLY FRUSTRATED!!!!!!!!!!

Something like this happened to me, where something went wrong on Apple's end and a movie I rented wouldn't play. I contacted Apple over the phone and they gave me back my money and fixed the problem for future use.

HT4528 My phone is not responding. I have (1) backed up my phone (2) tried to restore my phone reset it . goes through the prompts then gets an error that it can't finish because of error. problem was lock code forgotten.

Phone was locked couldnt remember code. tried to reset phone. now unresponsive.

sounds like your phone was jailbroken.

HT1386 every time I try to sync my phone and restore my content after I updated my iPhone, iTunes goes through the prompts and then says "cancelling sync" at step 5. I cannot restore my apps or music!

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