HT1386 Ive had an iphone for several years and never had a problem syncing. Now...when i plug it in....it wants to delete ALL my apps if I sync. What's going on??
I've had an iphone for several years and have never had a problem syncing. Now...when I plug my phone in it wants to delete all my apps when I sync. Not sure what to do. HELP
The terms of service of the Apple Support Communities prevent us from helping anyone with a jailbroken phone.
You're on your own. Good luck.
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I bought an Iphone 5 last month and I can't unlock it. I put my passcode and nothing happens, I have to restart it. I've been using a 3gs for 4 years and never had problems.
Hi, ziggyistaken.
Here are a couple helpful troubleshooting resources I would recommend when experiencing touch screen response delay.
iPhone, iPad, iPod touch: Troubleshooting touchscreen response
http://support.apple.com/kb/ts1827
iPhone: Hardware troubleshooting
http://support.apple.com/kb/TS2802
Cheers,
Jason H. -
I can not download 19 songs that I recently purchased on my laptop. I am getting the message that my Nano is not an authorized device. Even though I have had it for years and it has many songs downloaded from my laptop. I even decided to do the restore and it is still saying that the 19 songs can not be downloaded to my nano. I did recently upgrade my window's 7 version. Maybe this has created the problem.
Yes, the upgrade is the likely cause.
First you should try to deauthorize your computer/iTunes library before attempting to authorize it again. To do this, click the Store drop down menu in iTunes and choose Deauthorize this Computer. Then enter in your iTunes account credentials.
When it has finished, choose Store -> Authorize this Computer and again enter in your Apple ID account credentials.
Finally, try resyncing your Nano to see if that makes a difference.
B-rock -
I downloaded Firefox 7 and when I click on the browser icon nothing happens, the browser does not load on desktop.I had no problems with Firefox 4 I had been using for several years and liked very much
Most people have no problems with installing firefox as an upgrade, but there are quite a few things that can cause problems. Please have a look at the articles
* [[software Update Failed]] <-- clickable link (blue ) --
* [[firefox will not start]]
* [[firefox does not work]]
Post back after you read them and say what you tried. Have you ensured you used an admin account, possibly needing to check the UAC setting, and that security software is not blocking the changes. You should certainly try starting in firefox's [[safe mode]] either from a menu/icon option or by holding the shift key as you attempt to run firefox.
Is the browser icon you see on the desktop, and a firefox icon ? -
No longer have service at home....I've lived here for 3 years and never had a problem until now.
I have been having issues for the last couple of months now with getting service on my cell phone at my house. Meaning, my phone literally says, "NO SERVICE" where I've always had service bars. I can't even send or receive a text message at home. Never, have I experienced these issues before. I've lived in this house for 3 years and have always been able to talk on my cell phone and send and receive text messages, until now. At first I chalked the issues up to the storms we had been having. Assuming a Verizon tower had possibly been hit. After several more weeks passed with the issue being unresolved, I went into my Verizon store and explained the issues I have been having. The rep I was working with suggested that I back up my phone and do a system restart on my iphone to see if that would fix the problem. I followed his instructions and the issue was still unresolved. I then went back into my Verizon store and explained the issue to the same representative I worked with the first time. He said it sounded like it was more of a software issue than a Verizon issue. Since my contract was up and I was good to get a new phone I decided to upgrade to the iPhone 5c (therefore I lost my unlimited data which irks me). When I got home I was shocked to see that I was STILL having the same issues. No Service. Can't text. Can't call. At this point I'm ready to lose my mind. Why am I paying for a service that I am not getting? We left on our family vacation this same day, so when we FINALLY reached a point down the road where I could receive service, I called my Verizon store to express my UNDERSTANDABLE frustrations. They were extremely helpful and have been since day 1. I ended up talking to a different representative than the one who had been helping me. She asked me to explain my situation and the issues I have been having since she hadn't been helping me she wasn't aware of what was going on. Once I explained my situation to her, she asked me where I lived at. Once I told her where I lived she IMMEDIATELY knew what my issue was. She told me that Verizon QUIT paying to use the Nex-tec tower that is by my house. She told me I'm not the first person that lives in my area to come in to their store with these SAME ISSUES. She told me that I needed to contact Verizon and complain and that hopefully if all of us kept complaining, Verizon would resolve the issue. I am WRITING you a complaint because I cannot CALL you off of my cell phone unless I drive SEVERAL miles down the road to a point where I can get service. I live on a busy highway that intersects with another busy highway a few miles down the road in North Central Kansas. I also live 3 miles from a STATE PARK with a VERY BUSY LAKE that doesn't have ANY SERVICE. I have talked to several friends, family members, and neighbors in my area and surrounding towns that are having the same issue as me and were told the same thing. Lovewell State Park is very popular and MANY people spend their weekends there. We have always had service there, until now, as well. Verizon customers that attend Lovewell State Park and that live in the surrounding towns cannot even call 911 off of their cell phone if their is an accident because we have NO SERVICE ANYMORE. I've been with Verizon since they ought out Altell. I have never had any issues with Verizon until now. Please take care of your customers. I trust that you care that you took service AWAY from customers who having been paying you for your service for several years and that you will resolve the issue quickly. We want our service BACK. We want to get service that we PAY FOR. If you cannot resolve the issues that I (and so many others) are having, I will be forced to switch to a new provider. As of right now, Verizon is doing me no service. Please change that. We live in an area where there are many accidents due to the types of jobs and winter weather we have in this area. It is necessary that we are able to make phone calls. I know that I am not the first nor will I be the last in our area to complain about this issue. Please fix these issues. Again, this information came straight from our Verizon store. They are just as upset as we are about the situation. The store doesn't want to lose us as customers and we would feel bad doing that to them when they have been such great people to work with. If the issues are not resolved we will be left with no other choice.
@farmwife25
After reading your post, I can certainly understand your concerns with this situation. I would love to assist you finding a resolution for your service issues in your home area. First, I'll need to ask you a few questions to help me in resolving.
In what zip code do you experience this problem? You mentioned service problems at your home. Do you get a signal when you're outside at this location? Have you spoken with our Technical Support Team regarding this issue in the past? And if so, was a resolution ticket filed for this issue on your behalf? Please let me know so that I can further assist. Thanks!
AnthonyTa_VZW
Follow us on Twitter @VZWSupport -
Trying to update my iphone. I go to settings then general. But, there is no option for updates.. My iphone is 2 years old and I have never updated it but I need to now to get some of my apps working again. Help??
wvgerb wrote:
there is no option for updates..
That's because you've never installed iOS 5 or 6 -
I'm unable to access the email account attached to my apple account and used to set up ITunes (hotmail account was jacked). How do I change the email account if I can't access the old one?
Hi,
Try heading here. Click "Manage your account", login and change your primary email address. You'll then be sent a confirmation email to your new primary address that will ask you to verify it as your own. Click the link, log in, and you're done.
I hope you find this useful,
Jonathan -
Hi - I tried to restore my iPhone 5 to factory setting so I could give it to my son but when I did it reset to someone else's apple id. I don not know this person and I am the only owner of the phone purchased from Sprint. How do I get this phone to work?
Its called Activation Lock. Take the phone to Sprint and explain your problem. It is their fault and responsibility to properly reset used phones.
-Ethan -
I have a problem with the synchronisation of my iPhone and iPad with Outlook 2007 on my 64-bit Windows 7 PC. For several years,
I have had no problems with the synchronisation by cord connection and iTunes between these programmes. However, a few months ago I decided to use Mobile Me. However, there were problems with duplication of calendars and then “rogue events” – which could not be deleted – even if deleted on Outlook and on the iPhone (or both at the same time) – they would just reappear after the next synchronisation. All other synchronisation areas (eg Contacts, Notes etc) work fine.
I have looked for help through the Apple Support Community and tried many things. I have repaired my Outlook. I have repaired my .pst file in Windows. I have re-installed the latest version of iTunes on my PC. I have re-installed the firmware on my iPhone. I have tried many permutations on my iPhone. I have closed down all Mobile Me functions on the iPhone. I have spent upwards of 24 hours trying to solve this problem.
What am I left with? Outlook works seamlessly on my PC. My iPhone calendar now has no events from my calendar, but does not synchronise through iTunes. Nor does it send events initiated on the iPhone to the Outlook. I am at the point of abandoning iPhones and iPads altogether. I need to have a properly synchronising calendar on my phone. Do you have any suggestions?In the control panel goto the "Lenovo - Power Manager" and click the battery tab, there is a maintenance button in there that will let you change the charging profile for your battery. (from memory, so exact wording may be off)
The lower the numbers you use there, the longer the battery *should* last. These batteries degrade faster at higher charge levels, however storing them at too low of levels is also not good for them... I've read that 40% is optimal, but just not realistic if you use your computer.
--- ThinkPad T61 / Win 7 / Core 2 / 4gb RAM / Nvidia / Still used daily --- ThinkPad Edge 15/ i5 / Win 7 / TrueCrypt / 8gb RAM / Hated it, died at 1 yr 1 mo old --- ThinkPad T510 / Win 7 / TrueCrypt / i5 / 8gb RAM / Nvidia / Current primary machine --- ThinkPad X220 / i7 / IPS / 4gb / TrueCrypt / My Road Machine -
I have had a verizon cell phone for 13 years and have gotten your cable/internet/phone when i moved out on my own because i had been so happy with the experience i had with the cell phone service. i ordered my new iPhone 6 on October 6th along with my husband. i was told by the sales associate at the vierzon store where i placed the order that it would ship a week before halloween. instead of a shipping confirmation, i received an email a week before halloween letting me know that my order had been placed on 10/24/14. i thought this was weird, but figured i could weight another week or two, no big deal. my husband got his phone in the mail yesterday. still no sign of mine. then this morning i got an email letting me know that my order was cancelled and if id like to place another order for a phone, then i can go back to the store and do so. why would i want to go through another month of this??? verzon lost my order. i never canceled it and i am beyond annoyed. i am looking to switch my entire house to another provider. this is ridiculous.
i did not get any reasons or explanations. the email just stated that my order was canceled and that it won't be posted to my credit card (i have more than enough to cover the cost, so that is not the issue). also my husbands phone was paid for from the same card moments before me. my balance is always paid automatically and on time. so that couldn't be the reason either. that's what so frustrating is because they didn't explain what happened. this is what the email read exactly:
"This email is to confirm that your order has been cancelled; you have not been billed for this merchandise.
If you would like to place a new order, you may do so by visiting your local retail store or going online to www.verizonwireless.com.
Business customers should refer back to their local Verizon Wireless Sales Representative if you have any questions or would like to place a new order.
Thank you, and we look forward to your business in the future.
Verizon Wireless"
it almost feels like its saying that i canceled it and that this was to confirm that i did. but i didn't cancel anything. -
I can't download the latest update 5.0.1 I've tried several times and it gets to the end of about 70 minutes of downloading and then says the server timed out. Had the ohone for a year and no trouble until now. Please advise what to do. Thanks.
DIsable your antivirus and firewall.
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why are messages in my outbox and not being sent on my iphone 5. I have had the 5 for over a year and never had this problem before.
Text messages or emails?
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i've had a 4s for two years and today when i turned it on it told me my phone could not be activated becasue the activation server could not be reached. what should i do? i'm lost.
i do not know what this means. I purchased the phone brand new two years ago and have never had any problems with it. The message i am getting reads:
"your iphone could not be activated because the activation server cannot be reached. try connecting your iphone to itunes (which i don't have) to activate it, or try again over cellular connection in a couple minutes. (which i have tried several times with no success) you can also try to activate using wi-fi connection (which i do not have). if this problem persists, contact apple support at apple.com/support." -
I use an iPhone since several years and it was recognized as a camera by my PC with no problem. I have recently switch my PC for an iMac and now my I phone is no longer recognized. Very strange concerning two apple products wich are supposed to match perfectly together. Can anyone help?
Did you try the suggestions in this article? iPhone not recognized in iTunes for Mac OS X
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My wife had an iPad for a year and synced to our computer with no problem. I recently received an ipad2 and when I tried to sync using separate apple and iTunes passwords, under her computer user name, it appears I over-road her account and synced all her apps with my apps on my iPad. I then set myself up as a new user on our computer and tried to sync. I now get the error that my iPad is synced to another library. How can I start over without erasing all my data on the iPad?
Go back to her login. Unless you deliberately erased apps, they should all be there, both yours and hers! Then, you need to set up each iPad separately. You will notice that they have separate names for that very purpose.
There is no problem with multiple Apple IDs on the same iTunes on the same computer except... Apps are permanently associated with the ID that was originally used to obtain them. If you choose to update an app from inside iTunes and you're logged into the "wrong" ID, you must log out and back in again.
On the bright side, you can configure either or both iPads to sync with apps and music and movies, etc. from either or both IDs. Further, if you choose to update the apps from the iPads themselves, there is no need to log out/in. The device handles that. All you need is the correct password. In my case, I use the same password for both IDs to make things easier.
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