HT1414 I recently and hesistantly upgraded my iphone 4s (32g) to the new OS. I was nearing maximum content through itunes and looking to minimize things I did not need.

Question

I recently and hesistantly upgraded my iphone 4s to the new iOS 7.1  I was nearing maximum capacity on my phone (32g), via indications from itunes and was looking to minimize things I did not need to clean things up and make room for more music.  While I typically upgrade iOS wirelessly, I happened to be tethered to my cpu and in itunes this time and have had a bad result from that process and looking for the easiest and safest way of retrieving the music that shows on my phone as there but un playable.  Somehow while I have successfully created capacity on my phone, my itunes account now shows a significant amount, if not all, of the music I manully burned into my cpu and merged into itunes from my CD collection no longer resides in my itunes account.  Again I see it on my phone under music, butr the text is greyed out and if I click the song it tries to play but then smiply skips through songs with teh same appearance unitl it finds one that I bought from itunes and plays that one?
How can I re activate or re instate my mysteriously lost or un playable music both on my phone and back into my itunes account with out losing it, or other music for that matter, again or having to manually load it back in (not something I'm likely to do).  Any help or suggestions would be greatly appreciated.

Answer 1

I have help for you!!!
I had EXACTLY the same issue recently. What I had to do on my PC was go into the My computer section> click on my C drive> click on users> click on my username> go into music and then iTunes> Here you should see something that says iTunes Library. Make sure that iTunes is Closed and then take the iTune library and drag it onto Your desktop. This will create a copy on the desktop but iTunes will not see it. Reopen iTunes and you should see an option to scan for media. Once you do this iTunes should re-build your iTunes library and It should be able to sync. If it syncs fine and all your content is available go to the iTunes library that you dragged to the desktop and delete it as you should not have a new one. If this does not work absolutley do NOT delete the iTunes library that is on the desktop.
Call Apple and let them know of the steps you have taken and request some help. This should fix it though!