HT1430 problems using key pad when on a call

when on a call on iPhone 5 the screen sometimes flashes and I can't activate it at all. so the call continues but I can't press the keypad for an option or I can't work the voicemail or even hang up a call. is this a widespread issue and is there a fix?

Try removing your screen protector.  It may be blocking the proximity sensor prevent the screen from turning back on when you remove it from your face.

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