HT1491 How do u get my money back after purchasing a game on my ipod touch? even after it wasnt letting me play it for some reason. How can i not get charged for something i didnt get to use?

can someone please help me out with my little problem?

Change you password.
Alert itunes support that you have been hacked.
Click Support at the top of this page, then click the link under Contact Us.

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For some reason itunes can't find original file for music. If I have purchased from Itunes do I have to re-purchase?

I keep losing music from my library because "itunes cannot locate original file". Why does my computer lose this? If I have purchased in itunes, can I copy again for free? how? Thanks.

kenfromoshawa wrote:
I keep losing music from my library because "itunes cannot locate original file". Why does my computer lose this?
If you are losing music which can mean the database in iTunes is not stable. Maybe you should do under File > Library > Organize Library > Consolidate Files.
Thanks and I did find the link, it now states that they have been downloaded but how do I copy thise files into my itunes or how does my itunes find those files? Again thank you for your help
Downloaded means you already have it in iTunes. If you've deleted them then you will see a cloud symbol. Click the cloud symbol and it will download into iTunes. (iCloud is your backup for all your purchased items)

TS2755 My wife and I have IPhone 5's. For some reason, we can call each other, and if I text her she gets it, but if she texts me I don't get it. Any one else ever have something like this happen?

My wife and I have Iphone 5's. For some reason, we can call each other, no problem, but if we text she receives my texts but I don't recieve hers. Any one ever have a problem like this, and more importantly, a solution? Thanks!

In Settings> Messages
make sure iMessage is turned on, and
in Settings> Messages> Send & Receive...
make sure you have your phone number listed under "you can be reached by imessage at"

I am not able to open your answer for some reason my computer is not opening it in Explorer, it's not responding and I keep getting error messages and I don't know how to open it in another browser when Explorer experiencing issues. Heather

I am not able to open your answer for some reason my computer is not opening it in Explorer, it’s not responding and I keep getting error messages and I don’t know how to open it in another browser when Explorer experiencing issues.
Heather

If you have IE version 10 go to TOOLS and change the option to use Compatibility View

I have a Macbook, an iPad 2, and an iPhone 4. I also have iCloud on all three devices. For some reason I can not get new information from my contacts folder to transfer to the iPad or the iPhone. Never been a problem before.

I have a Macbook, an iPad 2, and an iPhone 4. I also have iCloud on all three devices. For some reason I can not get new information from my contacts folder to transfer to the iPad or the iPhone. Never been a problem before.

POP: yahoo, aol, comcast/time warnder/road runner
Imap: google, hotmail, and more including icloud.
If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically Icloud or Hotmail would be my choices right now.
To find out more about what happens to you, search on Google "difference between pop and imap"

For some reason when my daughter sends a text to someone else I get it and vice versa. Also, when I send a text to her the text comes to me as well. How do I stop this from happening?

For some reason when my daughter sends a text to someone else I get it and vice versa. Also, when I send a text to her the text comes to me as well. How do I stop this from happening?

This is iMessages, not an SMS/MMS, and this means the same Apple ID is registered for iMessage on each iPhone.
You or your daughter need to activate your own Apple ID for iMessage and FaceTime. The same Apple ID can continue to be shared for iTunes store downloads - for music and apps.
On the iPhone, go to Settings > Messages > Send & Receive. Select the Apple ID at the top and sign out. Sign in with the new Apple ID.
Make sure the same email address is not available below You can be reached by iMessage at on each iPhone.

HT4623 Hello! So I have a iPod 5th generation, and I just had a recent update, it was for iOS 6.1.3, and now for some reason, I can't get the iOS 7 update. Could anyone help me?

Hello! So I have a iPod 5th generation, and I just had a recent update, it was for iOS 6.1.3, and now for some reason, I can't get the iOS 7 update. Could anyone help me?

Apple's servers are slammed right now with iOS 7 downloads AND activation requests.
Be patient and try again later.

I bought an Adobe writer program a few years ago, and have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I enter.on the form. In fact, I get a message that the information will NOT

I bought an Adobe writer program a few years ago,and have have had no problem saving information I've added to pdf forms. For some reason, I can no longer save the information that I've entered. In fact, I get a message that the information will NOT be saved. How can I correct this? Thanks!

Hey louiseg45826294,
Thank you for posting on Adobe forums.
Could you please let me know what Adobe Writer program you are talking about. Is it Adobe Acrobat or Reader?
Could you please share the screenshot of the exact error message that appears.
Are the PDF forms saved on your computer's local drive?
Hope to hear from you.
Regards,
Anubha

I bought and was charged for some music. It is not in check for available downloads or my purchased file. However it shows up in recent purchases. I just recovered from a problem and had to uninstall and reinstall. Where could this purchase be?

I bought and was charged for some music. It is not in check for available downloads or the purchased file. It does show up on my view my account recent purchases. Where could this music be? I recently recovered from an iTunes problem and had to uninstall and reinstall and finally manged to get everything back to work. Except for this most recent purchase which just happens to be my son's band so I would really like to have it.

Start with this article.
http://support.apple.com/kb/TS1408
If you live in the US, you can always redownload the music at no cost. See this article for information.
http://support.apple.com/kb/ht2519
And if nothing else, try contacting iTunes support and explaining the situation to them.
http://www.apple.com/support/itunes/contact.html
B-rock

I have iPad 2 with wifi and no 3G. I want to use iMessage to talk to a friend in Russia from here in the UK. For some reason I can't send messages to her. Please try to make your answers basic and easy to follow as I'm not any good with technology :)

Hi everyone!
I'm wanting to use iMessage to talk to a friend in Russia. She has iPhone 4s and I have ipad2 wifi only. For some reason I can't send messages to her but I can to UK iPhones.
Please could you make your answers easy to understand and in plain English I I'm not good with technology and I'm not up to date on the jargon :)
Thanks in advance to anyone who can help!

Hi everyone!
I'm wanting to use iMessage to talk to a friend in Russia. She has iPhone 4s and I have ipad2 wifi only. For some reason I can't send messages to her but I can to UK iPhones.
Please could you make your answers easy to understand and in plain English I I'm not good with technology and I'm not up to date on the jargon :)
Thanks in advance to anyone who can help!

HT1977 I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

I purchased a game on my ipod touch. I restored the device to factory settings last night and when I synced all the apps back, the game is now in the demo version. How do I unlock it ? I hope I don't need to pay for the full version again.

PES 2012 is no longer available in the US App Store and only on the British App Store currently.
http://pes-2012.en.softonic.com/iphone
That (an app no longer available) happens sometimes.
Your only way is if you have the appt on your computer such as in the recycle bin/trash or in a computer file backup. In that case move it to your iTunes library and sync.

I have been backing up iMovie 08 files to my external drive, but for some reason I can't open these files in iMovie. I used drag and drop to copy them.

I have been backing up iMovie 08 files to my external drive, but for some reason I can't open these files in iMovie. I used drag and drop to copy them.

You really should be doing backups with an actual backup application, especially one that will work automatically, and, if your external HD is large enough, back up your entire system. These can automatically back up only what's changed since the previous backup, and some will keep "archive" copies of things you've changed or deleted, also.
Too many things can go wrong, such as your internal HD failing, and you'll have a major project to reinstall everything.
You already have Time Machine, built-in to OSX. You might want to review the Time Machine Tutorial, and perhaps browse Time Machine - Frequently Asked Questions.
#27 in the second link mentions some alternatives, too.

I rented a movie on my macbook pro I use to be able to watch them on my apple tv , For some reason i can't find my rentals on my apple Tv anymore

I rented a movie on my macbook pro I use to be able to watch them on my apple tv , For some reason i can't find my rentals on my apple Tv anymore after updating my apple TV ?? How can i watch my rentals that i purchased on my MacBook Pro on My AppleTV 2 ?

i restarted it 5 times and turned the homesharing on and off a couple of times ,, i can see my purchased movies and purchased songs and TV shows ,, the only thing i cant find is my rentals ,, i went to general and checked the Check for rentals Button ,,, it says no rentals ,,,

HT4718 I have OS 10.6 Tiger and I use to have DAshBoard and now for some reason I can not find it to launch it. Can anyone help me??

For some reason I can not launch Dash board anymore. I have used Finder and it is not there. What can I co besides take computer into service?

1. It's possible you removed Dashboard from your Dock by mistake. In that case, you can find it in your Applications folder and drag it back to the Dock to create the alias. The entire Dock are aliases.
2. If you cannot find in your Applications folder you can try re-installing the Combo Update I linked to.
This is a fuller install, as opposed to an incremental "delta" update so it should overwrite any files that are damaged or missing. It does not matter if you have applied it before.

I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

I have an iphone 4 and recently changed my apple id password. I went through the verification successfully. For some reason, I can't sign into the app store on my iphone using my apple id and password.

Apple doesn't monitor here. Best we can do is to push you to contact Apple directly.
This is from the iOS Dev Center forum...
http://devimages.apple.com/maintenance/
We apologize for the significant inconvenience that our downtime has caused and encourage you to reach out to ourhttps://developer.apple.com/contact/ if you need any assistance.
(Check under "Program Enrollment").
Note that your program membership should have been automatically renewed if it lapsed during the downtime period. If not, please be explicit about that in your support request.
--- DrErnie

HT1491 How do u get my money back after purchasing a game on my ipod touch? even after it wasnt letting me play it for some reason. How can i not get charged for something i didnt get to use?

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