HT1491 i cant download points on whoshere .....how can i purchase ponts...........in purchasing time one error coming please contact i tune support .............please help me...............i have balance but i cant purchase ....what can i do for that...p

i cant download points on whoshere .....how can i purchase ponts...........in purchasing time one error coming please contact i tune support .............please help me...............i have balance but i cant purchase ....what can i do for that...please h

Which country are you in, Indonesia or Australia ? You have to be in a country to use its store, and you can't use a credit card issued by a bank in a different country i.e. if you are in Indonesia then you can only use the Indonesian store and only use a credit card issued by an Indonesian bank.
For the message to contact iTunes Support, if you haven't already done so then you will need to do as the message says (these are user-to-user forums) :
- go to http://www.apple.com/support/itunes/ww
- click on your country's flag
- click on the Contact Support at the bottom of the left-hand column
- click on Contact iTunes Store Support on the right-hand side of the page
- then Purchases, Billing & Redemption

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