HT1491 I rented the movie Hugo.. Never was download on my iPad I am already got charge.. What can I do with this matter?
I rentend the movie Hugo but never was downloading at my iPad the reasons was not enough store.. What can I do to get my money credit to my card.. Thanks so much for support.
Although iTune terms says that all sales are final. You can try and explain to them.
http://www.apple.com/support/itunes/contact/
Similar Messages
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i was charged for a movie that never was downloaded, i asked for it but the conection was too slow and I never was able to have the movie that i asked for...how can i get it without being charged again, who could remove the chage from my Crecit card?
You may not be able to get a refund, since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:
http://www.apple.com/support/itunes/contact.html
It's possible they'll make an exception for you, particularly if the problem was on their end preventing the movie from downloading in a reasonable time.
Good luck. -
My account information match with my credit card, but still ITunes store writitng a message stating "The credit card was declined."
What can I do with this?Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy -
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There is no chance at all that you can activate the iPad without the previous user's Apple ID and password. That is the feature of iOS 7 Activation Lock.
Every time I read one of these post, I can't help but think that the user asking about this (in this case - you) was duped into purchasing a stolen device. If the seller was legit, they would have erased the device completely before they sold it. -
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See
http://support.apple.com/kb/TS4215 -
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please help me to solvere this problem as soon as possible.im waiting for use that again............................
Is your phone unlocked by the french provider? If no, you can't use it with an other provider.
See also http://support.apple.com/kb/HT1937 for more infos about supported carriers for your country. -
I just started iTunes Match and the music I had on my ipad 2 is missing some songs I purchased I went to my purchased section but there not in there. I'm not sure what to do next
The first thing that has to be done with a new iPad is to activate it via iTunes. What version of iTunes, and what spec computer, have you got ? The iPad's minimum requirements are (from http://www.apple.com/ipad/specs/) :
Mac :
Mac computer with USB 2.0 port
Mac OS X v10.5.8 or later
iTunes 10.2 or later recommended
(free download from www.itunes.com/download)
iTunes Store account
Internet access
PC :
PC with USB 2.0 port
Windows 7; Windows Vista; or Windows XP Home or Professional with Service Pack 3 or later
iTunes 10.2 or later recommended
(free download from www.itunes.com/download)
iTunes Store account
Internet access
Edit : there is troubleshootin here :
pc - http://support.apple.com/kb/TS1538
mac - http://support.apple.com/kb/TS1591
Message was edited by: King_Penguin -
I invoked Photoshop Elements and received this message:
This product has has (sic) encountered a problem which requires that you restart your computer befor4e it can be launched.
If you continue to see this message after restarting your computer, please contact either your IT administrator or Adobe technical support for help, and mention the error code shown at the bottom of this screen.
Error: 150:30
http://www.adobe.com/support/Thank you Barbara, for your feedback. I actually got a person in the Adobe chat room to walk me to this link http://helpx.adobe.com/creative-suite/kb/error-licensing-stopped-windows.html . Solution 1 did not work, but Solution 2 worked like a charm. I appreciated the fix!
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I have same effect on my (new) iPad and my iPhone.
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All other docs are fine.
Any ideas?The people responding in this forum are just other Apple product users like you, not Apple itself. Apple Support Communities is primarily an end-user to end-user (i.e., users like you helping other users) technical issue support feature.
Try:
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