HT1918 My account information match with my credit card, but still ITunes store writitng   a message stating "The credit card was declined." What can I do with this?

My account information match with my credit card, but still ITunes store writitng   a message stating "The credit card was declined."
What can I do with this?

Hi Marvin,
Thanks for visiting Apple Support Communities.
Did you receive an email confirmation of your purchase? If so, you can use the steps in this article to report an issue with your order:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/HT1933
Best Regards,
Jeremy

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