HT202157 My AppleTV (2nd gen) crashed last night with the latest update and now all I have a flashing light. What to do?

My AppleTV (2nd gen) crashed last night with the latest update and now all I have a flashing light. What to do? It showed a USB symbol point toward an iTunes symbol and won't reset after resetting with the remote. Same thing.

usb symbol pointing toward an itunes symbol is apples way of trying to get you to connect the appletv to your computer running itunes so it can restore the apple tv's software
though it seems to be a connection few people make

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Updated my computer last night with the latest update. Now I cannot log into any of my email accounts-what's up

Updated my Air last night: OS X 10.8.2
Now NONE of my email accounts will accept passwords, not gmail or icloud or bellsouth(which I have recently started getting switched over to icloud).
Most of the "help" here is aimed at the really computer literate--dumb it down for me please.
-Don't make the response too technical--it only frustrates me.

Have you tried the steps listed in this article: iOS: Troubleshooting Wi-Fi networks and connections ?

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that.

Last night I did an update and now when I turn on my macbook it just goes to the white screen with the apple and stays like that. How do I fix this issue?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
To restart an unresponsive computer, press and hold the power button for a few seconds until the power shuts off, then release, wait a few more seconds, and press it again briefly.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If a desktop Mac hangs at a plain gray screen with a movable cursor, the keyboard may not be recognized. Press and hold the button on the side of an Apple wireless keyboard to make it discoverable. If need be, replace or recharge the batteries. If you're using a USB keyboard connected to a hub, connect it to a built-in port.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled in OS X 10.9 or earlier, or if a firmware password is set, or if the startup volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Installed the latest update and now Finder refuses to start/crashes

Hey guys,
I just installed the latest 10.4.11 update or whatever, along with Quicktime, iTunes, etc., and now when I log in to any account, Finder refuses to start. If it does start, it crashes.
I've googled around and all I could find was that I should switch from one Admin account to another to stop it, but that looked outdated and didn't work anyway.
I'm on a PowerBook G4, 10.4.11. Hopefully someone can tell me how to fix this soon.

Hi, and a warm welcome to the forums!
Actually, I take double posting to mean you started the same Topic in two different placesat once!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot.
The usual reason why updates fail or mess things up, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
An Archive & Install, which gives you a new OS, but can preserve all your files, pics, music, settings, etc...
http://docs.info.apple.com/article.html?artnum=107120

I have been using firefox on this computer for four years. last night you forced an update, and now i get a message saying it isnt possible to use firefox wtf

i have been using firefox on my computer for four years. now you force an update i didnt even want, cuz everything was FINE already, and now if i try to use firefox, it says it cant even be used on my computer. i want to watch my shows, i dont want to spend hours resetting things up or waiting for an email to tell me what im supposed to do. why in hell do you force updates when things are working just f-ing fine, that make everything worse, why cant anything that works ever just be left alone to work.

hello, the last version that was compatible with os x 10.4.11 is firefox 3.6.28 - you can download it from here: [http://www.mozilla.org/en-US/firefox/all-older.html]
[https://support.mozilla.org/en-US/kb/install-firefox-mac?s=installing&r=7&e=es&as=s#os=mac&browser=fx35 Install Firefox on Mac]
afterwards please disable automatic-updates in preferences > advanced > updates so that it doesn't happen again...

Will a 1st gen Ipod Shuffle work with the latest iTunes and music?

I want to buy an origional shuffle but am unsure if it will work with iTunes 10.7 on my Macbook Pro.

Yes. It is compatible with the latest version of iTunes and Mac OS X.
B-rock

IIS Crashes since I installed the latest updates

Updated Windows 2012 r2 this morning with the latest updates and since the update I can no longer get into IIS. I receive 3 events and IIS then crashes. Can anybody help on how to fix this. Thanks
cjb
IISMANAGER_CRASH
IIS Manager terminated unexpectedly.
Exception:System.NullReferenceException: Object reference not set to an instance of an object.    at System.Windows.Forms.ToolStripProfessionalRenderer.FillWithDoubleGradient(Color beginColor, Color middleColor, Color endColor, Graphics g, Rectangle
bounds, Int32 firstGradientWidth, Int32 secondGradientWidth, LinearGradientMode mode, Boolean flipHorizontal)    at System.Windows.Forms.ToolStripProfessionalRenderer.RenderToolStripBackgroundInternal(ToolStripRenderEventArgs e)    at System.Windows.Forms.ToolStripProfessionalRenderer.OnRenderToolStripBackground(ToolStripRenderEventArgs
e)    at System.Windows.Forms.ToolStrip.OnPaintBackground(PaintEventArgs e)    at System.Windows.Forms.Control.PaintWithErrorHandling(PaintEventArgs e, Int16 layer)    at System.Windows.Forms.Control.WmPaint(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)    at System.Windows.Forms.ToolStrip.WndProc(Message& m)    at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
Process:InetMgr
Application: InetMgr.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException Stack:    at System.Windows.Forms.ToolStripProfessionalRenderer.FillWithDoubleGradient(System.Drawing.Color,
System.Drawing.Color, System.Drawing.Color, System.Drawing.Graphics, System.Drawing.Rectangle, Int32, Int32, System.Drawing.Drawing2D.LinearGradientMode, Boolean)    at System.Windows.Forms.ToolStripProfessionalRenderer.RenderToolStripBackgroundInternal(System.Windows.Forms.ToolStripRenderEventArgs)
   at System.Windows.Forms.ToolStripProfessionalRenderer.OnRenderToolStripBackground(System.Windows.Forms.ToolStripRenderEventArgs)    at System.Windows.Forms.ToolStrip.OnPaintBackground(System.Windows.Forms.PaintEventArgs)
at System.Windows.Forms.Control.PaintWithErrorHandling(System.Windows.Forms.PaintEventArgs, Int16)    at System.Windows.Forms.Control.WmPaint(System.Windows.Forms.Message ByRef)    at System.Windows.Forms.Control.WndProc(System.Windows.Forms.Message
ByRef)    at System.Windows.Forms.ToolStrip.WndProc(System.Windows.Forms.Message ByRef)    at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr, Int32, IntPtr, IntPtr)    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG
ByRef)    at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG ByRef)    at System.Windows.Forms.Application+ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr, Int32,
Int32)    at System.Windows.Forms.Application+ThreadContext.RunMessageLoopInner(Int32, System.Windows.Forms.ApplicationContext)    at System.Windows.Forms.Application+ThreadContext.RunMessageLoop(Int32, System.Windows.Forms.ApplicationContext)
   at Microsoft.Web.Management.Host.Shell.ShellApplication.Execute(Boolean, Boolean, Boolean)
Faulting application name: InetMgr.exe, version: 8.5.9600.16384, time stamp: 0x5215f003 Faulting module name: System.Windows.Forms.ni.dll, version: 4.0.30319.33440, time stamp: 0x52004310 Exception code: 0xc0000005 Fault offset: 0x00000000002c60ae Faulting
process id: 0x15a8 Faulting application start time: 0x01cf28336135c44d Faulting application path: C:\Windows\system32\inetsrv\InetMgr.exe Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_64\System.Windows.Forms\a3f6e8ccbf74af4e1742eb3eed2c0b72\System.Windows.Forms.ni.dll
Report Id: a0198ede-9426-11e3-80f4-00155d14d41c Faulting package full name: Faulting package-relative application ID:
cjb

Hi,
IIS forum is more proper for this issue. It seems like that there is a similar post in IIS forum, please refer to it:
http://forums.iis.net/t/1207720.aspx
Regards, Yan Li

HT4623 updated ipad mini last night with the ios 7.6 and now am unable to restart the pad, we have tried charging it completely and have had no luck in restarting it

updated ipad mini last night with the ios 7.6 and now am unable to restart the pad, we have tried charging it completely and have had no luck in restarting it

First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. You WILL lose all of your data (game scores, etc,) but, for the most part, you can redownload apps and music without be charged again. Also, if you have IOS-7, read this.

I updated my Iphone last night to the latest version of software 7.1???

I updated my Iphone last night to the latest version of software 7.1??? I cannot connect to my home wifi. It recognizes it's presence but keeps telling me i am unable to join. any clues???
when I look at the information of my Iphone about the home WIFI all the information is blank. Its only picking up the name of the wifi.

Have you tried the steps listed in this article: iOS: Troubleshooting Wi-Fi networks and connections ?

HT1567 GOOD DAY I JUST WANNA ASK IF,, WHAT IS THE POSSIBLE THING FOR ME TO DO IF MY IPOD 2ND GEN HAS A PROBLEM WITH THE BACKLIGHT,,, IT ALWAYS TURNS INTO DIM WHEN I USE IT ,,, BUT SOMETIMES IT WORKS JUST FINE,,, PLS TELL ME WHAT TO DO,, THANKS AND MORE PO

GOOD DAY I JUST WANNA ASK IF,, WHAT IS THE POSSIBLE THING FOR ME TO DO IF MY IPOD 2ND GEN HAS A PROBLEM WITH THE BACKLIGHT,,, IT ALWAYS TURNS INTO DIM WHEN I USE IT ,,, BUT SOMETIMES IT WORKS JUST FINE,,, PLS TELL ME WHAT TO DO,, THANKS AND MORE POWER

Please don't shout.
Has the unit EVER been jailbroke? Has it EVER been dropped? Did it EVER get excessively wet? Did you EVER load a pirated developer's version of the IOS?
If "No" to all the above, first try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore and you have IOS-6 or lower, go into Recovery Mode per the instructions here. Also, if you have IOS-7, read this.

How do I delete files on my iPod second gen? This is a NEW problem I have only had with the latest version of iTunes. I have not changed libraries.

How do I delete files on my iPod second gen? This is a NEW problem I have only had with the latest version of iTunes. I have not changed libraries. All files are grayed out. I have already read related posts in the iTunes community.

Thanks but I had already read this, and it was no help at all. Under the Summary tab, "Options", there is no check-box to manually manage my stuff. I suspect this is because it is a 2nd gen iPod, with ONLY manual management. The only way to delete my stuff seems to be to reset the entire device.
I like to listen to podcasts. What is particularly frustrating is that the 4th gen shuffle CANNOT play podcasts, but ONLY music, which I discovered after a lot of research and multiple visits to an Apple store. So I have to resort to an older version of the shuffle to play podcasts And now with the latest version of iTunes there seems to be no way to delete any podcasts on the older version. Apple just makes it harder and harder for us podcast-lovers, driving us away from Apple -- driving me away from the entire brand and from ALL Apple devices, not just iPod.

After uploading our phones with the latest update, we have noticed that the battery life has deminished considerably. I now have to charge my phone overnight and two or three times a day. Prior to the update, my battery life lasted me at least a full day

After uploading our phones with the latest update, we have noticed that the battery life has deminished considerably. I now have to charge my phone overnight and two or three times a day. Prior to the update, my battery life lasted me at least a full day. We have several phones in our office and the ones that have updated (4) now have issue holding a charge/battery life. I really liked this phone and can not believe that you are now going to charge us $79 a battery to fix what is most definately a problem with your latest update. I know other people outside of our company that are having the same problem. Not to mention when I called AT&T it was confirmed to me that they are hearing the same issue and then some from other customers as well. Your own people, once I talked to them earlier today, told me they are showing a history of issues that are showing up after the update was put in place. Of course she tried to say, "Maybe the age of the battery and the update both contributed". Whatever.
I want you all to know how disappointed I am in your company for the handling of this issue. I always thought "Apple" was the line I didn't have to worry about having any types of issue. And that you all would stand behined your product 100%. Now I am not so sure.
I would love to hear back from your company on how you perceive the issue with all of these phones that prior to the update didn't have any issues and how after the update THEY ARE NOW having issues. I do not believe this was an issue due to the age of a battery and that was pretty lame to say so. It was fine and now its not.
Please feel free to contact me and help me figure out a way to pay for all of the batteries that will be needed for our company to contiue doing business as needed.
Thank you.
Web Address (URL):
5106 McNarney

Sorry this is a user to user technical forum. There is NO APPLE here as stated in the term of use when you signed up for this forum.
here are some battery tips
http://osxdaily.com/2013/09/19/ios-7-battery-life-fix/
http://www.apple.com/batteries/iphone.html

Is Yesterday I installed the latest update for Waterfox, today I have a Bing product on my computer which has crashed it twice thmorning. How do I remove it?

Yesterday I installed the latest update for Waterfox, today I have a Bing product on my computer which has crashed it twice this morning. You put it there, tell me how to remove it completely.

Please see Waterfox support here:
http://www.overclock.net/t/975626/waterfox-36-0-1-11-march-firefox-64-bit

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

My ipod gen 3 is frozen after the latest update from itunes,it will not power on or restore without error.Itunes is up to date,changed usb ports,even uninstalled and reinstalled all apple software, error 1601 during restore

Hello, VvioletT.
Thank you for visiting Apple Support Communities.
I see you are experiencing issues syncing your iOS device. Here are a couple articles that I would recommend going through when experiencing this issue.
iOS: Troubleshooting USB-related alerts when syncing
http://support.apple.com/kb/TS5254
Resolve issues between iTunes and security software
http://support.apple.com/kb/ts3125
Cheers,
Jason H.

I'm using 2nd generation iPod, do they have update for this model?i always kept checking for update but server says my 4.2.1 is the latest version and now i can't sync update for Marvel, Comics, iBooks n Archies apps,...any solution?

i'm using 2nd generation iPod, do they have update for this model?i always kept checking for update but server says my 4.2.1 is the latest version and now i can't sync update for Marvel, Comics, iBooks n Archies apps,...any solution?

No, they don't.
(70218)

HT202157 My AppleTV (2nd gen) crashed last night with the latest update and now all I have a flashing light. What to do?

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