HT1688 I have tried to reset my security questions, But it just will not let me, Can You Help me please

I install a Itune card on my Phone  But I can not use  because I do not know the security answer
I phone was my Mom's and she does not know the answers either  can you help reset my security questions
Please

Hi sheba15,
Welcome to the Support Communities!
If you require assistance resetting your security questions, click:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
I hope this information helps ....
Have a great day! 
- Judy

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