HT1689 I downloaded 2 music singles, they played fine, now they've disappeared, I have the receipt, when I try to report the problem it says cannot connect to iTunes Store! Help!!!

Please help! How can I download them without paying for them again. If I view my download history, they show up, but if you click on them, the option is to buy them, rather than play or download.

Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those two tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

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Cleartune has updates available, but I keep getting a message saying "cannot connect to Itunes store" all other updates work just fine? The one app I paid for is the one that for some reason will not work. How can I upgrade without buying it again?

I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?

Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve

When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

When I try to download my updates it keeps saying cannot connect to iTunes store please help I'm going mad!

a lot of people have posted about this and i have seen one weird thing fix this. people said they where going into date and time under settings and changing the date to some time in the future and then going to the itunes store and it would give them an error that there date and time was wrong. then all you need to do is go back and set the date and time right and go back to the itunes store and try again.
Im not sure why this did the trick but a bunch of people said that this helped them out..... Weird i know
You might want to see if it fixes your problem.

My phone keep asking me to sign in to itunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly.

My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?

Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.

Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

Hello, Honestly I just updated my 4s and my iPad 3 to iOS 6 and when try to press on the Music app or the iTunes app it says "cannot connect to iTunes Store" Could you please help me with this thank you so much, Charbel from Lebanon

See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

Ipod touch says 'cannot connect to iTunes store' when i download an app???

I have the ipod touch 4th generation and have updated to ios 6. My problem is that sometimes when i try to download apps my ipod says 'cannot connect to itunes store' But then afterwards it starts working again. Is there a way to fix this permanently?

Try looking at the previous discussions on the right hand side of this page under the heading More Like This.
Can you connect on your computer>? Maybe the Apple servers are down.

Hi i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone,

hi i have ipad mini i cant download any games.. i have internet connection. before i was able to do it but this past few days i cant it says cannot connect to itunes store i didnt update my ipad to ios 7 because it will make my ipad very slow like whT happen to my iphone, is that the reason y i cant
download games anymore?

Try This...
Close All Open Apps... Sign Out of your Account... Perform a Reset... Try again...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
Reset all settings
Settings > General > Reset > Reset all Settings.
This will return all iDevice settings to factory defaults... you will not lose any data.... But you will have to re-enter all of the device settings.

I am having a problem connecting to iTunes store. Every time want to download an app, it says cannot connect to iTunes store. Have no idea why?

Hi, I am having trouble accessing the iTunes store to download apps. Every time I want to download an app it says cannot connect to iTunes store. I have no idea why. I've reset my settings and it still doesn't work. Any help is much appreciated. Thanks

Start here and see if any of these steps help.
Cannot connect to the iTunes Store
Try this first.
Try resetting (turning off and then on again) your Wi-Fi router

When I try downloading an app on my ipad2 it says cannot connect to iTunes store please help

When using my iPad 2 I try to download a new app and it says cannot connect to iTunes store. Please help

Iam having same problem. Downloaded apps last week and now every time I try to download, I get message that it can't connect to iTunes store. Has been this way for 3 days. Can't find any solutions. Major problem!!!

TS3297 After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?

After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?

After updating to ios6 I am mostly unable to download apps, about 95% of the time I get a box saying "cannot connect to iTunes Store". Have checked for more updates and been around in circles on apple tech "support", any ideas anyone?

I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !

I cannot download any apps on IPhone 5. It keeps saying "cannot connect to itunes store" even when I am perfectly logged in Itunes Store and App Store. Please help !

I have this problem too since ios6 upgrade.
4S iphone I can connect to itunes on 3g and download an app no problem.
I can connect to wifi no problem and use safari , facebook etc...I can connect to appstore but cannot install any apps over the wifi. 'Unable to conect to itunes'.....
Driving me insane.............

Whenever I try to download an app, it always says "Cannot connect to iTunes Store", even though I am connected to wifi three bars. And sometimes it just goes blak and quits the app. Right after I downloaded iOS 6 this started to happen. Please help me.

Whenever I try to download an app, it always says "Cannot connect to iTunes Store", even though I am connected to wifi three bars. And sometimes it just goes blak and quits the app. Right after I downloaded iOS 6 this started to happen. Please help me.

See these previous discussions help.
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities

When trying to install apps on my brand new iPod touch it says cannot connect to iTunes store and won't download the app. Help?

When I try to download/install an app on my two day old iPod touch a message pops up saying cant connect to iTunes store and it won't download the app. Please help!!!

Try:
Can't connect to the iTunes Store

When I type in my appleid password to download an app it says cannot connect to iTunes Store please help me!!!!

Help I try and download an app and type in my appleid password and then it says cannot connect t I tunes store

Try either or both of these for help.
Can't connect to the iTunes Store - Support - Apple
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/

HT1689 I downloaded 2 music singles, they played fine, now they've disappeared, I have the receipt, when I try to report the problem it says cannot connect to iTunes Store! Help!!!

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