My phone keep asking me to sign in to itunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?
my phone keep asking me to sign in to iTunes store and will not allow me to download apps. it sends a message saying "Cannot connect to itunes store" what do i do?
Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections.
Similar Messages
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Jusat the other day i started getting prompted for Security Information required when trying to download apps. on my Ipodtouvh 4Gen. Typically when I download an app. I get asked for my apple ID and then it will allow the download. This new prompt pops up after it looks like the app is downloading. It gives me the option to cancel which will not allow the download or I have to select Security information. It then brings me to a screen where it asked for three questions but as I put the questions and answers in it bumps me back to the screen of the app I was trying to doenload. Any clues???
this has recently been happening to other people. We think that it is a fault at apples end of the line. However in the cases i have seen the problem fixes itself and it goes back to normal after a day or 2 you just have to wait!
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We have changed our appleid and password on the computer successfully, now our iphones keep asking for our password to the old appleid and will not accept it. how do i change my appleid on my phone?
mine still wont let me buy apps or update apps because it keeps asking for my old Apple Identification that i know longer use and havea new one what do i do
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My iPad won't let me sign into my Apple ID when I try and download an app it asks for my id and password and when i type it in the iPad displays a message saying cannot connect to iTunes Store. However when i do this on my phone it works perfectly. Even when i sign in and out.
Has anyone else had this problem? If so how can I fix this?Remember, any purchased item from the itunes store is forever associated with the Apple ID used to buy it. So when you get prompted for an ID/password and it doesn't accept it, then you are using the wrong ID.
Go to Settings>iTunes and App Stores, be sure it's logged into the ID you have set on the iphone (since that one seems to be connecting with the right ID). If you've done this, then you might wait a bit to see if the "cannot connect to .. store" message has to do with internet connections. -
why does iTunes keep giving me bogus error messages. "Your internet connection is not working, check your connection and try again." My internet is working fine. iTunes is not working and will not allow me to download tunes.
This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013 -
I loaded cleartune a while back, there are upgrades/updates available, which I'm trying to load. When I choose update, it asks for my password, which I provide and I get a message saying "cannot connect to Itunes store" I have many other apps I've loaded and upgraded just fine. However this one, the one I actually wanted bad enough to pay for, is wanting me to delete it and buy another copy. How can I update Cleartune without buying it again?
Hi all,
This is a very interesting situation. I did try to update one of my apps within itunes as was suggested. That worked !!
But then I noticed that I had 2 different logins that I must have created over the years. I almost forgot. I have a apple ID and an AOL ID. It seems that I purchased (actually they are all free) some apps with one ID and other apps with the other ID. I must have done this by accident.
So when I log out of one of the IDs on my Touch and then log in with the other ID, I can update the apps.
It seems that something changed on Apple's servers. It seems that until recently I was able to update free apps regardless of what ID I originally bought them with. Now it seems that's not the case. Apple must check this now.
Now that I know what the issue is, I'll make sure I use one ID all the time.
Thanks,
Steve -
Keeps asking for password when trying to purchase photobook and will not let me proceed - help!
Iphoto will not let me purchase photo book. Keeps asking for password . Help!
What iPhoto are you referring to? iPhoto for iOS or iPhoto on your Mac?
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My phone keeps freezing, the apple sign appears on the screen and then it freezes again and repeats itself.. has anyone had this before? if so, what is it? & it's also not letting me restore it from iTunes, it keeps coming up with error (9) or error (14).. help?
Hi there Holly N,
You may find the troubleshooting steps in the article below helpful.
Resolve specific iTunes update and restore errors
http://support.apple.com/kb/ts3694
Configure your security software
Related errors: 2, 4, 6, 9, 1000, 1611, 9006, 9807, or 9844. Sometimes as a result of this issue, a device might stop responding during the restore process.
Check your security software and settings, which can block ports and prevent connection to Apple servers during update and restore.
-Griff W. -
I have changed my Iphone once last year. My iphone has being playing up for the best part of 6 months. It Keeps deleting all my music of the phone. it freezes and will not allow me to turn it on or off. if i am in the middle of an app it will randomly shut it down and turn the phone off totally (even if it is charged.) It will not charge properly, it has to be in a exact position to charge and even then go's off and on. I thought this my be my charger but the charger works fine on another phone. it will not allow texts to come through properly and sometimes will not not let me ring people it just freezes and i have to turn it off and on a couple of times in order for it to work. it will not let me update apps and the silent button is not silent it still go's of on ringer.The keyboard will freeze up not allowing me to type anything. It wants me to pay £126.44 for it to be repaire when i have nothing to do with why its not working!
That is correct.
That is the price of a replacement iphone once your iphone is outside of the warranty period -
Good Morning,
I just did a software update on my phone (finally) last night and now my phone will not come on. It keeps showing the charger pointing up to a blue circle with iTunes inside and will not go any further. Can ANYONE help me please???The phone is in restore mode and the picture is telling you what to do. Connect the phone, by cable, to iTunes in the computer you normally use for syncing, and retore the phone.
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i've installed the new beta Yosemite. After i found i didnt like it, i decided to return to Mavericks. Now, at the installation process i dont know what happened and now i dont have any admin account. so, the system keeps asking me to Type an administrator's name and password to allow this. and i cant do anything, because i only have an standard and a guest account. How can i make my standard account an admin one. Also, this makes me sick, because i cant install or configure anything.
ps. i regret about installing Yosemite beta. not good at all
these are some screenshots
http://prntscr.com/4ce3nx
http://prntscr.com/4ce43zDo you still have a Recovery partition? To see if you do, hold down the command and R keys whilst booting and erase your boot drive and then reinstall the version of OS X that you last paid for or downloaded.
Call back if that doesn't work...
Clinton -
I've signed up for a subscription to acrobat pro and successfully download 2 days ago. Now when I try to open pdf it asks if I want to sign up again and will not allow me to open the document. Can anyone give me assistance?
Hi Mbs@adobe,
It sounds to me like you're trying to open a PDF via one of the Acrobat online services, not via Acrobat. Did you install the file that you downloaded after you signed up? Once you do, Acrobat will be installed on your computer, and you can run it locally (you don't access an Acrobat Pro subscription via the web--it works just like a version of Acrobat that you might purchase from the Adobe Store, or a large retailer).
Then, you'll open the Acrobat application from your desktop and choose File > Open to open your PDF file.
Please let us know how it goes.
Best,
Sara -
I can't get to update my apps it keeps on saying cannot connect to iTunes ... I changed the date and it didn't work still
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can’t connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311
Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.) No data/files will be erased. http://support.apple.com/kb/ht1430
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
When trying to download app keeps saying cannot connect to iTunes
MY phone keep saying cannot connect to iTunes ??
i have also tried to use my id which works on my iphone no problem??
HELP -
I keep trying to buy a song on the itunes store but every time I enter my apple id it says "Cannot connect to iTunes store" help please!
Hello seth53,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Best of luck,
Mario
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