HT1766 i am trying to restore my iPad from a backup. I do not get the option of restoring from backup.... I only get restore to orginal settings?

Question

I was attempting to update my ipad to the newest OS system and it crashed... I came back with it saying that it had an error and did not update.  Now I only get the iTunes logo on the ipad witht he usb cord picture. 
I have gone into iTunes & it says I have to do a restore.  But it does not give me the RESTORE from Backup option.  Only the Restore to Factory Settings.  Is this normal?
Thank you for any help you can give me.
D

Answer 1

Marrtin S wrote:
Hi I am trying to restore my iphone from the itunes back and  it is asking me for a password, I don't ever remember putting a password in. how do i get the password reset?
You can't get it reset; if you could there would be no point in having it. If you have an encrypted backup there are two ways this could have happened:
You checked "Encrypt Backup" in iTunes at some time in the past, either intentionally or by accident
You have a corporate MS Exchange account and your Exchange administrator installed a security profile on your phone that requires the phone'a contents to be encrypted. This, in turn, requires the backup to be encrypted for obvious reasons.
In either case you were prompted for a password the first time you backed up after whichever of these happened. So think about what you might have entered for a password at that time. Fortunately you get an unlimited number of tries. Other threads on this subject have shown that it is always a password known to the user, so it wasn't something made up by iTunes. Also, everyone who has figured it out has found it to be a different password type, so try your Apple ID password, your computer's login password, your WiFi password, your corporate domain password, etc. And try passwords that may have been changed since your first backup. As a last resort there is a professional password cracker available, but it isn't cheap - it's targeted at the law enforcement market - from Elcomsoft. There are also some scam password crackers available that don't actually work and possibly steal your information. It's likely that a developer of one or more of these will post a response with a link (possibly hidden) to their "product". So before clicking any links you might want to install the Web of Trust plugin that keeps track of scam sites and warns you. http://www.mywot.com.