HT1766 I have videos coming into my messageing and they are coming in blank.  It says there is a video however when I try to play the video the screen is black?  any suggestions

How do I get videos to paly that arrive in my text message as a MMS. Currently the videos are coming in with just the arrow on top of the video, but when i try to paly them the screen is black only sound.

The video file size is too long (big)

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