HT1766 I phone wont back up to I cloud because of a lack of storage however the device shows there is enough storage available for the back up

Can not back up to I cloud because of a "lack of storage" I have deleted all apps and turned photo stream off and deleted all photos just trying to back up contacts to transfer to a new iphone 5c. The device says there is 5 GB available but still wont back up to icloud

Peter Gillespie wrote:
The capacity of the iPhone and iCloud are totally unrelated
Not exactly accurate, Peter. iCloud will backup the Camera Roll separately from Photostream, so too many pictures in the Camera Roll on the iPhone can prevent iCloud from completing a backup. So, technically, the capacity of the iPhone and the iCloud are related.

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I have a hard time understanding why I can't contact support about YOUR problem. I plugged my iPhone into my pc. iTunes came up. It said there was an update available for the phone. I accepted that. Clicked on the "download only" because I didn't have the

I have a hard time understanding why I can't contact support about THEIR problem. I plugged my iPhone into my pc. iTunes came up. It said there was an update available for the phone. I accepted that. Clicked on the "download only" because I didn't have the time to install it at that point. It downloaded but didn't stop. It continued to the 'backing up your iPhone' segment then froze. I waited at least an hour with no change. Finally I unplugged my phone..iTunes wasn't responding.I rebooted my pc then tried the same thing again. Same outcome even though I let it "Back Up" for 7-8 hrs while I slept. Same Story............... iTunes 10.4.0.80 is the software I'm using. When my phone is 'plugged' in what I see on it's face is "Sync in Progress".....for hours!

Error 1611
This error typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, this error may be a hardware issue. If the errors persist on another computer, the device may need service.
Synced media like apps and music are not included in the iPod backup that iTunes makes. You can redownload iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT4993 on my computer there are two different accounts for the itunes store but my brothers account keeps syncing in on my iphone instead of my own account how do i get his account off of my phone and add my own back?

on my computer there are two different accounts for the itunes store but my brothers account keeps syncing in on my iphone instead of my own account how do i get his account off of my phone and add my own back?

Not a good idead to share IDs
Read http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
Read Sharing an Apple ID with your Family
Does your father have a recent backup of his phone? If so restore his phone from that. Please not that everythign created on th ephone since the backup was made will be lost

I need any videos i shoot on my iphone, to go to the cloud automatically (when i get an icloud account). the demos show pics and docs going directly, but the demos are ambiguous about short videos i shoot on my phone....help?

i need any videos i shoot on my iphone, to go to the cloud automatically (when i get an icloud account). the demos show pics and docs going directly, but the demos are ambiguous about short videos i shoot on my phone....not backed up nightly, but available soon. help?

Since photo stream doesn't support videos, you would need to use an app to do this. Dropbox may be a good choice as I believe once enabled, all you have to do is open the app and it will automatically upload photos and videos taken since the last upload to your Dropbox account (see https://www.dropbox.com/help/289/en). If you aren't familiar with Dropbox, it's a very popular cloud service for hosting files and other media. Amazon just announced that its Cloud Drive service will soon support photos (http://9to5mac.com/2013/05/10/amazon-launches-cloud-drive-photos-app-for-iphone) /; perhaps it will also be extended to support videos at some point.

I need to install photoshop cs4 extended from a disk to a new computer because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

I have to install Photoshop CS4 extended on a new computer from a disk because my old computer had a hard drive crash. There is no serial number on the back of the case. How can I obtain a usable serial number?

Find your serial number quickly
You can activate software without following up and registering it... at least that was the case in the past. The serial number is normally located on the disc case or a box inside the main box. If you did not purchase the disc from Adobe then it is possible you would have dealt with a redemption code, in which case it would have been up to you to keep a record of the serial number, especially if you did not follow up and register the software.

I accidentally washed my 6th generation iPod nano. It will turn on still but now it has a computer screen setup on the screen, is there a way I can get it back to normal?

I accidentally washed my 6th generation iPod nano. It will turn on still but now it has a computer screen setup on the screen, is there a way I can get it back to normal? I can plug it into my computer and it works and I've click the restore button that comes under the nano's summary when it's plugged in. Any type of help would be greatly appreciated. Thank you!

Take your iPod Nano back to the Apple Store. Let them see what you are seeing. Only this time............
Prior to leaving the Apple Store: ***Make sure you have the store staff power the iPod Nano up and demonstrate that it is indeed working properly to your satisfaction.***

I recently upgraded from 4S to 5S. There are 2 games that I wish to transfer to the new device. 1st game isn't available in the Store anymore, so can't download. 2nd game doesn't save when you change devices. How do I get those 2 apps to my new phone? Tnx

I recently upgraded from 4S to 5S. There are 2 games that I wish to transfer to the new device. 1st game isn't available in the Store anymore, so can't download. 2nd game doesn't save when you change devices. How do I get those 2 apps to my new phone? Can I do that manually through iTunes?
Thanks!

Hello jon713,
Thank you for using Apple Support Communities.
For more information, take a look at:
iTunes: About iOS backups
http://support.apple.com/kb/ht4946
App Store Application data (except the Application itself, its tmp, and Caches folder)
Application settings, preferences, and data, including documents
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
http://support.apple.com/kb/ht1848
To transfer iTunes Store purchases from your device to a computer, follow these steps:
Connect your device to the computer. If it is synced with another iTunes library, the following dialog may appear:
Click the Transfer Purchases button.
Have a nice day,
Mario

I've lost a load of notes, but dont know why or how to get them back. I cant find the folder that is in my Yahoo account that people have suggested might be the location for the messages. I recently signed into iCloud for the first time.

I've lost a load of notes, but dont know why or how to get them back. I cant find the folder that is in my Yahoo account that people have suggested might be the location for the messages. I recently signed into iCloud for the first time. Any idea how to get the notes back? I really dont want to lose them.

It should keep asking for the password, because it's trying to check for purchases... As soon as you login, it will see you have pending downloads and create the downloads section on the left below Purchases under the Store section. Then it will start the music downloads there, as they will be listed one below the other.
You could just try to check your account balance or view your account and that will trigger a password request too. You can just click on that and say that now iTunes keeps asking for the password and ask him to help you with that. Trick would be to interrupt him so that he carries on with another task after, so he doesn't notice the download. Or you carry on with email or browsing which you were "busy" with when iTunes interrupted you for the password (stupid iTunes)

Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!

Hi, I have just tried to update the iPhone software and it appears to be updating but the screen on my phone has had the same picture of the apple and its at the same spot of loading (about 3 quarters) for the last HOUR!! help!

oh and the device is not being recognised by itunes now either.

HT4927 I have just downloaded iPhoto from the app store. The photo library from my old laptop was backed up on an external hard drive and I retrieved the photos from there. Now when I open the photos on my new Mac Book Pro, they are small - am I missing

I have just downloaded iPhoto from the app store. The photo library from my old laptop was backed up on an external hard drive and I retrieved the photos from there. Now when I open the photos on my new Mac Book Pro, they are small - am I missing something?
I am using 10.8.2 Mountain Lion btw

I dragged the Photo library icon from the backup drive on to iPhoto on the laptop
That means you imported one Library to another.
Never import one Library to another. Every version and thumbnail is imported like a distinct photo, you lose all your Albums, Keywords etc., the link between Original and Previews is destroyed, the non-destructive editing feature is ruined and so on. In summary: it's mess.
So the reason you're seeing small photos is because you're seeing the iPhoto thumbnails from the back up library.
So, what to do?
Do you still have the back up? If so, trash this bunged up library and restore from the back up again. HOw to restore will depend entirely on how you made the back up, but no version of restoring includes importing the library.
Regards
TD

HT1296 I synced my phone to my computer to get all my photos from my iphone to my computer and it put ALL my pictures from my computer onto my phone... how do I get them off? theres no delete option available on the phone

I synced my phone to my computer to get all my photos from my iphone to my computer and it put ALL my pictures from my computer onto my phone... how do I get them off? theres no delete option available on the phone

Do you mean to import photos from iphone to computer? Is this what your doing http://support.apple.com/kb/HT4083.
Looks like your syncing pics on your computer to your phone. to remove it when your phone is sync to itunes, uncheck sync in the photos tab.

HT4108 I have an iPhone4, used and locked to the UK network. I need to pay for the phone to be officially Unlocked. In the meantime we used it as a device to check emails and games etc.. We put a pass lock and after many failed attempts we forgot what it

I have an iPhone4, used and locked to the UK network. I need to pay for the phone to be officially unlocked.
In the meantime we used it as a device to check emails and games etc.. We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
any idea how to do this?
Please advice

gencml wrote:
We put a pass lock and after many failed attempts we forgot what it is. Now the phone is Disabled and iTunes can not fix it since it can not update the Software without the phone being officially unlocked..
any idea how to do this?
Please advice
You need to visit Apple Store, and show ownership proof in case of forgotton pass code.

I have been attempting to wipe/erase the iphone 4S I recently purchased...for the past 20 hours....I went to Reset in Settings and clicked on "Erase All Content and Settings"....At that point the phone the screen went dark except for a white circular symb

I have been attempting to wipe/erase the iphone 4S I recently purchased...for the past 20 hours....I went to Reset in Settings and clicked on "Erase All Content and Settings"....At that point the phone the screen went dark except for a white circular symbol revolving - indicating something should be happening....
The instructions indicated that, depending on what needed to be erased, the process could take several hours. Even though the device had a Tom Tom application with all the maps of Europe etc (about 2GB) and there were several other apps on the device, it does not seem to me normal that the device would be still clearing into the next day - today!
Can you please help!?
Richard W.

Something has gone wrong. Turn your phone off, then force it into recovery mode & restore it:
Press the Sleep/Wake button & Home button at the same time, keep pressing until your phone turns off, then release.
Leave the USB cable connected to your computer, but NOT your phone, iTunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new.
Make sure you have no anti-virus software running or any firewalls...turn all of that stuff off.

HT5957 My iphone showed to the settings that there is an update available, so there was a software update and i did it , but i don;t like this version ,and I want to go back .How can i do it

My iphone showed to the settings that there is an update available, so there was a software update and i did it , but i don;t like this version ,and I want to go back .How can i do it

You cannot go back.

I had a friend airdrop a video to me last week from her iPhone and I saw it on my iPhone after the upload was complete. I'm looking for the video now and can't find it anywhere on my phone. Where is it and/or is it stored on my phone?

I had a friend airdrop a video to me last week from her iPhone and I saw it on my iPhone after the upload was complete. I'm looking for the video now and can't find it anywhere on my phone. Where is it and/or is it stored on my phone?

I airdropped the video again and it now shows up in my camera roll.

HT1766 I phone wont back up to I cloud because of a lack of storage however the device shows there is enough storage available for the back up

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