HT1766 I would like to schedule a phone or in store appt for tech help on my iPhone.  ICloud isn't backing up, I've followed steps and Wifi won't turn on as well.

I would like to schedule a "help" appointment to get my phone to back up to ICloud.  I've had this problem for 11 weeks, have followed the online instructions as well as what the apple in store rep emailed me.  The wifi also will not turn on to do the backup.
Please advise if I can schedule for phone or in-store appt.
Thank you,
Heather

You can schedule a Genius Bar appointment, but not in this user-to-user technical support forum. Instead visit http://apple.com/retail and click on Genius Bar.

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