HT1918 I was charged £10.00 twice on the 11th march which I did not use, or have in my wallet

I was charged £10.00 twice on the 11 march which I did not use or have in my wallet, what do I do

You've checked the purchase history on your account : log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases
If you didn't make the purchases, and nobody else has access to your account or devices and made them, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

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So I pay for and app but it charged me twise I just want my mom that I did not use back

So I pay for and app but it charged me twise I just want my mom that I did not use back

If you've been overcharged and/or haven't received the item then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com
If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT5622 i ordered amovie called despicable me however was charged twice only ordered it once would like my credit card for the second purchase reversed and other charges added which i did not authorize

hi there i order despicable me 2 howver notice i was charged 2 times and only ordered the movie once also have several charges done on dec 7 for 18.87 several times which i did not order anything that day off of itunes i would like my cc charges reversed as i did not AUTHORIZE THOSE CHARGES

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support.
You've checked the purchase history on your account to see what the 18.87 charges were for (they may have been from a day or 2 before the Dec 7th), and nobody else has acess to your account or devices and may have made them ? It not then you can try contacting iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT201272 Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank

Hello there,I delete my scruff application on the 8/05/13. Receipt N: 184052577343. And I was charged ammount of £ 16.99on the 15/05/13. I t's a Subscription Renewal. How can I stop it and get the refund of this ammount back on my account? Thank you!!

There are instructions on this page for managing and stopping auto-renewing subscriptions (deleting an app won't stop it) : http://support.apple.com/kb/HT4098
In terms of a refund, what does it say on the app's description page in the store (a lot say that refunds aren't given) ? But you can try contacting iTunes Support and see if they will refund or credit you : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

HT1657 I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

I rented a movie and was charged for it, it started to download but says I do not have enough space. I tried to delete it so I could download the SD version instead of the HD version but am unable to do that what can I do???

Same thing happened to me ipad. Please someone fix it Apple.

Today at 8am est my card was charged but when checking order status it saids expected ship date not available at this time and it also saids we received your order and it is in process . payment not taken yet

today at 8am est my card was charged but when checking order status it saids expected ship date not available at this time and it also saids we received your order and it is in process . payment not taken yet
but card was charged full amount and i havent gotten anything else been checking for update all day and got nothing i did order iphone 6 plus at 3:01am and everything went through and i was finsihed at 3:06am

chriss2633,
I know how exciting it is to have all the information on the new phone. I did send you a Direct Message. Can you please respond back to that message? Looking forward to hearing back from you.
KevinR_VZW
Follow us on Twitter @VZWSupport

I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

I have atempted to gift a song to someone. I have been charged for it but it was not received. I tried to re-gift it and was charges a second time but the recipient still has not received it. How can I get the song to her or my money back?

First, have the recipient check any anti-spam filters that may be present on her email account or in any email application to make sure that messages from Apple aren't being blocked. If she is sure that is not the case, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards.

I was charged for a book in the istore but it did not download. The free sample of the book is there but not the complete book.

I was charged for a book that I tried to download to my new iPad, which I guess is the iPad 3. I downloaded the free sample first. Then I tried to buy the complete book, but it did not download. Only the free sample is there. How can I get the full book?

FOR ASSISTANCE WITH ORDERS - iTUNES STORE CUSTOMER SERVICE
For assistance with billing questions or other order inquiries, please refer to our online support page by clicking here: http://www.apple.com/support/itunes/store/. If you cannot find the answers you are seeking in our robust knowledge base, you can contact us by visiting the following URL http://www.apple.com/support/itunes/store/, clicking on the appropriate Customer Service topic, then using the contact button or email form at the bottom of the page. Responses to emails will be provided as soon as possible.
Phone: 800-275-2273 How to reach a live person: Press 0 four times
Hours of Operation: Mon-Fri: 9am-5pm ET
Email: [email protected]
How to report an issue with Your iTunes Store purchase
http://support.apple.com/kb/HT1933
How to Get a Refund from the App Store
http://gizmodo.com/5886683/how-to-get-a-refund-from-the-app-store
Canceling a Digital Subscription
http://gadgetwise.blogs.nytimes.com/2011/10/14/qa-canceling-a-digital-subscripti on/
 Cheers, Tom

HT3702 My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

My credit card was charged for two purchases in the amount of 14.95 each. I did not authorize these purchases. The purchase dates were 12/24 and 12/25.

Contact Apple at:
https://expresslane.apple.com/
Have you downloaded any apps on an iPad/iPhone for kids? If so you may have in-app purchases enabled for free games or similar, and they've racked up charges for you.

I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem my Community

I recently purchased some information to be downloaded to one of my apps I never received the download and I was charged multiple times I reported the problem And it's been about a week my question is how long does it take to credit my account back. It's my money and I want it now.

It can take a while for your money to show up in your bank, but a week is a bit over the top. Try contacting iTunes Store Support to make sure the refund was issued.

HT1933 Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do

Hello all! I bought an app on the apple store and eventhough it was charged on my credit card bill it still opens like if I had not purchased it. So I was charged but didn't get the app. I'm trying to report it but doesn't go through. What can I do? Thx

you may delete this discussion. I fixed the issue

Hi i was using safari one day and my ipod randomly shut off it will now not turn back on i tried hard resting and everything else when i plug the ipod into a charger it gets really hot in the left corner and itunes did not recognize

hi i was using safari one day and my ipod randomly shut off it will now not turn back on i tried hard resting and everything else when i plug the ipod into a charger it gets really hot in the left corner and itunes did not recognize any help will be apreciated thank you

Try placing the iPodin recovery mode and then try to restore the iPod via iTunes on your computer. For recovery mode see:
iPhone and iPod touch: Unable to update or restore
Next would be to make an appointment at the Genius Bar of an Apple store since you likely have a hardware problem.

I'm being charged three times for the same service and I can not use it

Hello, A few months ago I tried to buy Adobe Creative Cloud when putting the data on the card told me that there was a mistake, then I tried other cards ... in short, I'm being charged three times for the same product twice a card and once in another obviously no "mistakes", the problem is that I can not use the product. I want to give low in all three accounts and also be compensated for the time they have charged me three times. Please, I need to solve this urgent problem.

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

I have a problem with my iPhone 5 stopped working the sleep / power and simultaneously refused to obey the HOME button. I can not use either one or the other. I can not enable or disable the device, display lights up when you plug the charger. same displa

I have a problem with my iPhone 5 stopped working the sleep / power and simultaneously refused to obey the HOME button. I can not use either one or the other. I can not enable or disable the device, display lights up when you plug the charger. same display works fine as it is surprising. or maybe someone knows what is the reason for this? is there any way to solve this problem?

More than likely its a hardware issue, I have never encountered such a problem and best bet is to just go get it replaced. If you have insurance on your device apple will replace it as long as there was no water damage, if you dont have insurance they will charge $200 more or less. Hope you get it fixed

Signed into hbo now. almost immediately received error saying my subscription expired but it was only 30 minutes old. tried to resubscribe but it did not recognize my email address. what the heck????

signed into hbo now. almost immediately received error saying my subscription expired but it was only 30 minutes old. tried to resubscribe but it did not recognize my email address. what the heck????

i just called hbo now. they are on system overload. apparently no one can sign in. she recommended i try to sign in during the middle of the night to see if it works. they "hope" to have the problems resolved in short order. she said not to sign up for a new subscription because you will be charged for 2 subscriptions.

HT1918 I was charged £10.00 twice on the 11th march which I did not use, or have in my wallet

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