HT1923 Reinstalling iTunes, but unable to delete C:\Program Files\Common Files\Apple\. I have admin status, but I get an error saying "Destination Folder Access Denied"

Following instruction to reinstall iTunes, uninstalled iTunes and related components, verified all deleted. Need to delete C:\Program Files\Common Files\Apple\ manually, but am getting and error that says "Destination Folder Access Denied". I do have admin status on my user account. What's next? Many of the files in these directories are Mobile Me and iCloud, should I uninstall those too?

I have the same problem and it looks like others do too. I have spent far too much time trying to find a solution but nothing has worked so far.
Does "end windows explorer for the processing menu" mean to end explorer.exe in the processes window in Windows Task Manager? Does "start new task" means File-New Task in Windows Task Manager? If so, the solution does not work for me.
Any other suggestions would be deeply appreciated.
Thank you.
Cathy

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I have installed the new up to date itunes which i can open on my PC, however when i connect my ipad or iphone i get an error saying i cannot use the device as the require software isn't installed?? I'm very confused please help......

I have installed the new up to date itunes which i can open on my PC, however when i connect my ipad or iphone i get an error saying i cannot use the device as the require software isn't installed?? I'm very confused please help......

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

When I try to install iTunes.. I get an error saying: "Could not access network location %PUBLIC%\Desktop.. Can anyone help?

When I try to install iTunes.. I get an error saying: "Could not access network location %PUBLIC%\Desktop.. I tried some tutorials on YouTube to try an fix this problem, but none seem to help.. So does anyone have any suggestions on how to fix this? Please help ASAP.

This user tip:
"Could not access network location %PUBLIC%\Desktop\" install errors
Click on the words in the title of the user tip. It's a link to the user tip.

TS1717 when i try to open itunes get an error saying the folder itunes is on a locked disk

when i try to open itunes i get an error message saying the folder itunes is on a lock and is not able to write

Firefox 3 requires at least OS X 10.5, you can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

I've tried multiply times to update itunes 10.5 but it keeps saying that it can't find the file and i can't reinstall itunes because it will delete the 100 gigabites of info on it what can i do

i've tried multiply times to update itunes 10.5 but it keeps saying that it can't find the file and i can't reinstall itunes because it will delete the 100 gigabites of info on it what can i do

I've had all kinds of trouble keeping my iTunes software current over the past year, but have found the easiest way to remedy the issue is to simply download the latest version of iTunes as though I am a first-time user and then just install it into the directory my current version of iTunes is using. Doing this has allowed me to update my software without losing any of my media/data. Hope this helps! Best of luck!!!

HT1923 When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manage

When attempting a reinstall of iTunes, I cant delete the file C\Program Files\Common Files\Apple\Internet Services\Shellstream.resources due to same error message as described above for iPod file; however i can't find it anywhere in the Task Manager

That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Vista instructions in the following document: Check your hard disk for errors
Windows 7 instructions in the following document: How to use CHKDSK (Check Disk)
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

HT1923 I'm trying to uninstall and re-install iTunes on a Windows 7 pc. Cannot delete C:\Program Files\Common Files\Apple\ as a files is being used. Any suggestyions?

I have tried to remove the Apple file but ShellStreams64.dll is being used by explorer.exe. Obviously if i stop explorer I'm unable to acces the files. Is there a war round this?

I was having trouble with this myself, but I figured it out.
Click the start button and search for "cmd". Right click on it and "Run as administrator".
A DOS black screen will pop up, type "cd\" at the command prompt and press enter.
Open up "start task manager"
Click on the "processes" tab, and search for "explorer.exe". Right click on it and choose "end process". You should see your windows disappear.
Then type the filepath name of the file that you want to delete, for me it was "cd\ program files\common files\apple\internet services" at the command prompt in the DOS window. Press enter.
Then type "del shellstreams64.dll", the file should be deleted by now.
Restart "explorer.exe" by using the start task manager. Click on File and then "New Task (Run)". Type in "explorer.exe" in the box and click OK.
Hope this helps you out.

I am trying to download i tunes onto my pc but get an error saying that some old i tune files can not be deleted before reinstalling.

I am trying to download i tunes onto my pc (Windows XP) but get an error saying that some existing files can not be deleted to be re installed. I have tried several time but to no avail.

Many thanks, that's perfect.
The older version of apple software update cannot be removed. Contact your technical support group.
(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Apple Software Update entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install using an iTunesSetup.exe (or iTunes64Setup.exe) downloaded from the Apple Website:
http://www.apple.com/itunes/download/
Does it go through properly this time?

HT4527 My old itunes has already been deleted, so all of my music is still on my ipod, but it won't let me transfer it to my new itunes because it says it will delete it all, what do I do?

My old itunes has already been deleted, so all of my music is still on my ipod, but it won't let me transfer it to my new itunes because it says it will delete it all, what do I do?
I can't sync my ipod because then it will delete everything

The ipod is not a backup/storage device. the sync is one way - computer to ipod. The exception is itunes purchases: File>Transfer Purchases
It has always been very basic to always maintain a backup copy of your computer. Use your backup copy to put everything back.

HT1933 I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found. I have used the gift card previously with no issue. How do I fix

I bought six songs using my itunes gift card in February but I cannot play the songs or downlaod them to my ipod because I get an error saying the original file could not be found. I have used the gift card previously with no issue. How do I fix it?

Have you moved or deleted those tracks on your computer (the gift card has got nothing to do with it) ?
You might be able to re-download them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes (re-downloading isn't possible in all countries) - if those songs appear there then delete the entries from your iTunes library (where you are clicking on them to play them and gettinf the 'original file' error), and they should then get a cloud symbol against them for re-downloading.
If they don't appear in that link then have you got them on, for example, an external drive ?

Since uninstalling / reinstalling iTunes I am not able to sync iPhotos with my Apple TV with the following warning message stating that this is due to a 'problem on your computer. The disk could not be read from or written to'. Please help!

Since uninstalling / reinstalling iTunes I am not able to sync iPhotos with my Apple TV with the following warning message stating that this is due to a 'problem on your computer. The disk could not be read from or written to'. Please help!

Welcome to Apple Discussions!
Is all the software on your computer up to date?
iTunes
iPod Updater
Also, try The Five R's
btabz

I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive.

I perviously transfered all my iTunes music to an external hard drive. But now when I connect the external hard drive and try to play a song, I get an error message saying that I need to "locate" my music. I don't how to find it on my external hard drive. Please help for I am not that computer savy and don't want to mess anything up.
Thanks!

I called Apple Support and they walked me through it. They told me to basically copy and paste my music to the external hard drive. (I think.) Or maybe it was they had me transfer a folder to the EHD. I don't exactally remember it was a few years back. But I tried to plug in the EHD before starting and...nothing. Still says same thing, "locate file."

I have bought pages through iTunes on my mac but now realise it was for iPad which I don't have. How do I get pages on to my mac?

I have bought Pages through itunes on my mac but now realise it was for ipad, which I don't have. How do I get the app onto my Mac?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Have downloaded i Tunes 10.5.1.42 but get an error message on installation saying unable to write to CFNetwork.dll. This file is present in Program Files\Common Files\Apple\Apple Application Support which is where it should be....any ideas??

Have downloaded i Tunes 10.5.1.42 but get an error message on installation saying unable to write to CFNetwork.dll. This file is present in Program Files\Common Files\Apple\Apple Application Support which is where it should be....any ideas??
Is a copy of the CFNetwork file available for download if mine is corrupted?
Thanks

get an error message on installation saying unable to write to CFNetwork.dll. This file is present in Program Files\Common Files\Apple\Apple Application Support which is where it should be....any ideas??
That one's consistent with disk/file damage. The first thing I'd try with that is running a disk check (chkdsk) over your C drive.
XP instructions in the following document: How to perform disk error checking in Windows XP
Select both Automatically fix file system errors and Scan for and attempt recovery of bad sectors, or use chkdsk /r (depending on which way you decide to go about doing this). You'll almost certainly have to schedule the chkdsk to run on startup. The scan should take quite a while ... if it quits after a few minutes or seconds, something's interfering with the scan.
Does the chkdsk find/repair any damage? If so, can you get an install to go through properly afterwards?

I have Os Lion on my mac book pro, im not a fan of this because i cant run many games, i have the disk for snow leopard my machine came with but i get a error saying "unable to unmount disc" when i try erase my hard drive i just want OS SL back any help?

I have Os Lion on my mac book pro, im not a fan of this because i cant run many games, i have the disk for snow leopard my machine came with but i get a error saying "unable to unmount disc" when i try erase my hard drive i just want OS SL back any help?
many thanks Carl.

You must boot from another drive in order to erase the system drive.
Try starting up with Snow Leopard DVD inserted and C depress. That should get you booted from the DVD. Then start Disk Utitlity from DVD and erase the disk then you should be able to install Snow Leopard.
Remember that everything will be removed from the disk when you erase it and install Snow Leopard so backup first.
Allan

HT1923 Reinstalling iTunes, but unable to delete C:\Program Files\Common Files\Apple\. I have admin status, but I get an error saying "Destination Folder Access Denied"

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