HT1933 My iPod touch is unable to purchase gems in the clash of clans app. My iTunes account works and the billing address is correct. Help please

My iPod touch is unable to purchase gems in the clash of clans app. My iTunes account works and the billing address is correct. Help please

It says purchase can't be completed

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HT1918 I am unable purchase content from the iTunes Store. I play Clash of clan game. I can not buy GEMS in the clash of clan game by my account.

I am unable purchase content from the iTunes Store. I play Clash of clan game. I can not buy GEMS in the clash of clan game by my account.

What happens when you try to buy them, does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (on these forum we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT4009 I can not buy in-app purchase in application name clash of clan My balance in Apple ID is sufficient to buy that item. Please kindly help me on this issue.Your help would be appreciated.

I can not buy in-app purchase in application name clash of clan My balance in Apple ID is sufficient to buy that item. Please kindly help me on this issue.Your help would be appreciated.

What happens when you tru buy items in it ?
If you are getting a message to contact iTunes support then you can do so via this page and ask them why the message is appearing (we won't know why) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

Why is my app in the app store is all need to purchase with visa and such other things? As a example i wanted to update the clash of clan apps, but it keep saying that i have to do a billing thing. Please help me.

Im currently new to this iphone. Im using iphone 5s with a version iOS 7.1.1. My problem is what is wrong with my app store? It keep telling me to update my billing method. Was all apps in the app store is need to be purchase. Such as i wanted to update my clash of clan game. It keep telling me to fill in my billing method. I already fill in the billing method, but it say that "There is a billing problem with a previous purchase. Please update you payment method. " i don't know why he keep telling me this even though in my visa card got money. Please help me with this problem

This is incorrect. "There is a billing problem with a previous purchase. Please update you payment method. " means you have made a purchase and iTunes/Apple hasn't received the finds for it yet. hence the "There is a billing problem with a previous purchase. Please update you payment method. ". This means you would need to either use an iTunes gift card to pay it off or another debit or credit card that is currently on the account.

I am having ongoing connection problems with the Clash of Clans app which means that I lose battles, resources or boost times. This results in a loss of gems which I have purchased but will not be refunded as they will not accept responsibility.

Whilst playing Clash of Clans I will continually lose the internet connection. This means that I lose battles, resources, gold etc and lose boost times. I have informed Supercell who blame my internet connection even though the iPhone, laptop and TV all work fine so it is obviously a technical problem with their game and probably something to do with their last updates.
As I have purchased gems I feel that I should be compensated for my loss but they will not accept responsibility nor investigate the technical issue. The loss of connection occurs constantly with the game often freezing during replays or searching for battles. This is obviously not a connection issue.
What suggestions do you have to resolve this situation?

Hi.
Thanks for the reply. I asked because I also wanted to see if others had encountered the same problem.
I have no problems with my internet connection as I run my TV, laptop and iPhone off the same connection with no problems. I believe that since the recent updates to the game this has caused the problem. The game often freezes, cancels out or returns me to the main game screen during battles or replays.
What I want to know is how do I get the game designers or owners to acknowledge my problem as at this time they keep telling me it is my internet that is a problem and not their game. How do they know this when they refuse to investigate. What can I do and who do I go to for support if they won't accept responsibility?
I am very grateful to you for replying but concerned that if this can happen to me then how many other gamers are losing out and paying for something that they are not going to receive.
Many thanks.

I can't purchase gems in game Clash of clans

Please fix my problem
--------DO NOT DELETE!--------
UTC Time: 2013-10-16 09:57:35
Game: Clash of Clans
Version: 5.2.2
PlayerID: 2-1987755(911)
Category: Purchasing Issue
Language: EN
Device Type: iPhone5,1
OS Version: 7.0.2
Sent from my iPhone

What is the problem e.g does the 'buy' button not work, do you get any error messages ... ?
If you are getting a message to contact iTunes Support then you can do so via this link and ask them for help (we are fellow users here on these forums, we won't know why the message is appearing) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption
If it's a different problem ... ?

HT4113 Unlocking iPod Touch after password is forgotten - can't I unlock it by entering my iTunes account information?

It seems the only way to get back in to an iPod for which the passcode is forgotten is to reset it. Surely it must be possible to unlock it and reset the passcode, like so many other things such as web sites, Android devices, accounts (such as this one!).
<Edited by Host>

No, you have to restore the iPod. Apple/your account does not know the screen-lock passcode you assigned to the iPod.

HT2534 I keep getting unable to purchase when I try to download from app store on my ipad

I keep getting "unable to purchase when I try to update from app store

Contact iTunes Customer Service and request assistance...
Use this Link > Apple Support iTunes Store Contact

HT2534 I am unable to buy gems on clash of clan app. Message say unable to complete purchase

Hi,
Please assist.
Travelling abroad an cannot buy gems from clash of clan app. Itune purchases work but not in app.

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Note:
Some In-App Purchases require a Credit Card.

Ipod touch won't allow purchases

My son's ipod touch will not allow him to make any song purchases eventhough there is plenty of money in our itunes account. Here are the symptoms.
First it was giving him a non-descript error - 1004 I believe. We hadn't synced it in awhile, so we synced it. It also was updated to the latest ios per the instructions. Now when he buys a song, it says it is going into download but then it just disappears without downloading. Luckly it doesn't deduct money from the account. I was able to successfully load an Uno game.
Any suggestions?

I checked and restrictions are off so this is not the problem. I logged out of itunes and restarted my computer. I also reset all the ipod settings just in case. This did not solve the problem. I also noticed that when we go to update an app, it will show that the app is waiting for update, but it never updates. It just evenually goes back to the normal icon without updating.

Ipod touch is unable to slide to power off or slide to unlock

Ipod touch is unable to slide to power off or slide to unlock

See Here for Frozen or unresponsive iPod touch
Try this First... You will not lose any Data...
Press and Hold the Sleep/Wake Button and the Home Button at the Same Time...
Wait for the Apple logo to Appear...
Usually takes about 15 - 20 Seconds... ( But can take Longer...)
Release the Buttons...
http://support.apple.com/kb/ht1430

I have songs on my iPod Touch that I want to transfer to my music library. I can "see" my songs in the library under the iPod tab, but not in my general music library.

I have songs on my iPod Touch that I want to transfer to my music library. I can "see" my songs in the library under the iPod tab, but not in my general music library.
I purchased a new computer and I am trying to find the easiest way to transfer all my files over.
Thanks,

martyskidmore wrote:
I purchased a new computer and I am trying to find the easiest way to transfer all my files over.
1) From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
2) If you do not have access to the iTunes Library on your Old computer... or its Backup...
See these 2 Links...
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141

My iPod touch is disabled due to too many password attempts, I don't have iTunes on my computer what shall I do to get my iPod to work?

My iPod touch is disabled due to too many password attempts, I don't have iTunes on my computer what shall I do to get my iPod to work?

If You Are Locked Out Or Have Forgotten Your Passcode or Just Need to Restore Your Device
1. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
3. iOS- Understanding passcodes
     If you have forgotten your Restrictions code, then follow the instructions
     below but DO NOT restore any previous backup. If you do then you will
     simply be restoring the old Restrictions code you have forgotten. This
     same warning applies if you need to restore a clean system.
A Complete Guide to Restore or Recover Your iDevice (if You Forget Your Passcode)
If you need to restore your device or ff you cannot remember the passcode, then you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and re-sync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone, iPad and iPod touch software.
Try restoring the iOS device if backing up and erasing all content and settings doesn't resolve the issue. Using iTunes to restore iOS devices is part of standard isolation troubleshooting. Restoring your device will delete all data and content, including songs, videos, contacts, photos, and calendar information, and will restore all settings to their factory condition.
Before restoring your iOS device, Apple recommends that you either sync with iTunes to transfer any purchases you have made, or back up new data (data acquired after your last sync). If you have movie rentals on the device, see iTunes Store movie rental usage rights in the United States before restoring.
Follow these steps to restore your device:
     1. Verify that you are using the latest version of iTunes before attempting to update.
     2. Connect your device to your computer.
     3. Select your iPhone, iPad, or iPod touch when it appears in iTunes under Devices.
     4. Select the Summary tab.
     5. Select the Restore option.
     6. When prompted to back up your settings before restoring, select the Back Up
         option (see in the image below). If you have just backed up the device, it is not
         necessary to create another.
     7. Select the Restore option when iTunes prompts you (as long as you've backed up,
         you should not have to worry about restoring your iOS device).
     8. When the restore process has completed, the device restarts and displays the Apple
         logo while starting up:
           After a restore, the iOS device displays the "Connect to iTunes" screen. For updating
          to iOS 5 or later, follow the steps in the iOS Setup Assistant. For earlier versions of
          iOS, keep your device connected until the "Connect to iTunes" screen goes away or
          you see "iPhone is activated."
     9. The final step is to restore your device from a previous backup. If you do not have a
          backup to restore, then restore as New.
If you are restoring to fix a forgotten Restrictions Code or as a New device, then skip Step 9 and restore as New.

Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!

Hi. My itunes library is in current 10.5.2 but my old ipod touch 4th or 3rd gen is not updating at all its still in current 4.2 and there is some apps i cant download that requires a 4.3 update but in my itunes it wont. Please help!

Are you sure you have a 4g/3g iPod? If you don't have a camera, it's definitely not 4G. If it has no camera and is 8 or 16 Gb it is a 2G and can't go beyond 4.2.1.

I have an ipod touch that hasn't been used for a while. Now we want to use it, but the screen says "ipod is disabled connect to itunes"--but it won't connect. I have tried to place in recovery mode with directions given but still get the same message.

I have an ipod touch that hasn't been used in a while. We want to use it now, but the screen says "ipod disabled. connect to itunes". When I connect to itunes it tells me to enter my passcode, however the ipod will not allow me to do anything (and I don't know the code anyway). I tried to put it in recovery mode as someone suggested by holding the home button while plugging the ipod up from the computer, but I never did get the "connect to itunes" symbol, I continually got the same screen saying "ipod disabled connect to itunes". Help!

Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

HT1933 My iPod touch is unable to purchase gems in the clash of clans app. My iTunes account works and the billing address is correct. Help please

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