I am having ongoing connection problems with the Clash of Clans app which means that I lose battles, resources or boost times. This results in a loss of gems which I have purchased but will not be refunded as they will not accept responsibility.
Whilst playing Clash of Clans I will continually lose the internet connection. This means that I lose battles, resources, gold etc and lose boost times. I have informed Supercell who blame my internet connection even though the iPhone, laptop and TV all work fine so it is obviously a technical problem with their game and probably something to do with their last updates.
As I have purchased gems I feel that I should be compensated for my loss but they will not accept responsibility nor investigate the technical issue. The loss of connection occurs constantly with the game often freezing during replays or searching for battles. This is obviously not a connection issue.
What suggestions do you have to resolve this situation?
Hi.
Thanks for the reply. I asked because I also wanted to see if others had encountered the same problem.
I have no problems with my internet connection as I run my TV, laptop and iPhone off the same connection with no problems. I believe that since the recent updates to the game this has caused the problem. The game often freezes, cancels out or returns me to the main game screen during battles or replays.
What I want to know is how do I get the game designers or owners to acknowledge my problem as at this time they keep telling me it is my internet that is a problem and not their game. How do they know this when they refuse to investigate. What can I do and who do I go to for support if they won't accept responsibility?
I am very grateful to you for replying but concerned that if this can happen to me then how many other gamers are losing out and paying for something that they are not going to receive.
Many thanks.
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