HT201195 Who can I call about getting help with redeeming my iTunes card?
Title is pretty self explanatory: Who can I call about getting help with redeeming my iTunes card?
There isn't a phone number for iTunes Support, you can contact them via this page (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
Similar Messages
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Who can I call about the email message to change my password when I haven't requested this
Who can I call about email messages to change my password when I have not requested this
See my reply to your earlier post.
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Hello. I am a blind user. Is there a number to call to get help with an unauthorized purchase?
I am having trouble using the report a problem thru ITunes. Selected report a problem but just not sure it has been reported. Did this last Friday and have heard nothing from Apple.
There is no official phone support for the iTunes Store, but you can try calling Apple technical support, explain about your vision problem, and see if they can find out anything for you. If you'll post what country you're in, we can give you the appropriate phone number if you don't have it already.
You can also try the Express Lane contact form for the iTunes Store, if you can fill it out:
http://www.apple.com/support/itunes/contact/
I have often found that to be a more reliable way of getting through to the iTunes Store than is the "report a problem" feature within iTunes. There are several steps to get through with Express Lane, though, so it may be difficult with a screen reader.
Regards. -
Okay so I just got an iPhone 5. My first iPhone. In the past I've had two different iPods, an iPod Touch 3rd Generation, and an iPad 2.
I only have 87 cents in my bank account so I paid cash for a $15 iTunes card so I could get some applications on my new iPhone 5. I realize that iTunes won't let me download updates or buy new applications when my bank account has a low or insufficient balance, so it will ask to verify the code on the back of the card. After entering the code, it says to please enter valid information. The information is valid, but won't be accepted because it has a low balance.
I tried selecting "None" as my payment options to see if that would allow me to make purchases using the $15 balance I just redeemed from the iTunes card. It doesn't seem to help the situation.
I went to contact Apple, but I had to schedule a call (this is the first time I've ever had to contact support for a problem - ever). I also sent in an email hoping I would get a response sooner. I want to play with my phone now, not in a few days when they can finally call me back...
While trying to figure out a solution to this, I ran into a couple of security questions that aren't even mine... They can't be because I don't have an answer for them. These security codes are not mine. I tried putting in an answer and it didn't work - obviously, because the questions don't apply to me. What the heck is going on Apple? I've never had so much trouble with your services before.
I'm not very happy right now.Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful. -
Who can I contact about getting some help with this ongoing (several months) issue???
I will try to make a long story at least somewhat shorter.Comcast customer for 20 years (yes - literally 20 uninterrupted years). 8 years of service at current address.Several months ago I restructure my bill - all my promotions etc had run out and I wanted to reduce my bill. Ended up being told my customer support that I could save money by getting the "Triple Play" (I've NEVER had comcast phone service, I have my own VOIP phone solution). They told me I didn't have to "use" the phone, just getting it hooked up would save me money. Fine.Internet service was not supposed to have been touched / changed at all. A few days after making these changes, a large box from Comcast shows up at the house. It has TWO cable modems in the box. Not sure why they sent them - I already had the latest cable modem (that was capable of supporting the phone service they needed to activate). Notified comcast about the shipment. They said don't worry about it. Okay, I left them in the box. Tech shows up at house while I'm working. Wife called and I talked to tech. He said he just needed to get some "numbers" off the modem to activate the phone service (I'm in the IT industry - I will assume he wanted MAC / SN#'s). I made sure he was making no changes to the modem itself - I've got my own home network setup. The Comcast cable modem serves as a gateway and it's in bridged mode. Always has been. I have my own router etc. So a week or so after that visit, the modem started losing connectivity. It happens almost EVERY DAY and it's almost always in the later afternoon (5:30-7pm EST) and sometimes late at night. When this happens, the ONLY way to get the connection back is to unplug modem power AND the coax cable input. It will then restart the modem and it comes back. Simply unplugging power and restarting will not do it. After multiple hours spent with support on the phone (we activated the newest modem they sent - same issue. Activated the other modem they sent - same issue. In fact they weren't able to put one of them in bridged mode at all). They said a tech needed to come out. Tech comes out - checks the feed to the house. Said there is a lot of noise in the lines. (Please note that there is one main comcast feed to my house - it splits outside (in the comcast locked box) into two feeds which enter the house. One feed splits and runs the upstairs TV's (Digital Adapters) and the downstairs STB / DVR. The other feed goes DIRECTLY to my cable modem. I ran those feeds myself when I moved in this house. Never had an issue before. Cable TV never has issue - only internet. So the tech replaced some ends on the upstairs line (Cable TV - he said that signal noise could cause issues with the internet). I then helped the tech run a BRAND NEW line from the split at the comcast box, directly to the modem. He said the signal / noise looked much better. Next day - same ISSUE - modem dropped connection. Pull power and coax cable, reseat, modem restarts, signal comes back. I called support again. They gave me an incident #. Said they would have a "Crew supervisor" contact me, since it's obvious the problem lies outside of my home. A tech called and left a voice mail on my phone (was working when it came in, couldn't answer). They did not leave a call back number. Called support again. They told me a tech would call me back and was advised to leave a call back number. That was MONDAY of last week. Haven't heard anything. The contact # is my cell...no missed calls. Is there another number I can call or email address so I can escalate this issue? Having to disconnect / reconnect the modem EVERY DAY at least once is getting tiresome. I'm in the Richmond Virginia area if it matters at all. Thanks.
ctandc-
I am so sorry for the delay! I am sending you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger. -
CAn someone help me?
You mean an SSD drive to replace the internal drive? Won't work. Your powerbook has an IDE/ATA drive interface so you need an SSD with a PATA interface. I know www.Newegg.com used to sell Transcend PATA SSD drives, but they do not seem to stock them anymore.
Current SSD drives are all SATA, and again, some places used to sell bridge cards for those to hook up to IDE/ATA devices, but those would not fit into a laptop.
You could check Amazon or places for Transcend IDE SSD drives. -
Can I call someone for help with Bootcamp?
i dont know what exactly u mean with CALL for help, but if u like u can call me via ichat and we can talk, maybe i can help u this way
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Need help with deauthorization on itunes?
I recently deauthorized all computers about a month ago. but this week someone hacked my itunes account and authorized theirs. but now i wont let me deauthorize it. what number can i call to get help?
You can do this but you need to go through the relevant steps explained in this user tip .... Backup, Restore from the backup, transfer purchases and so on.
https://discussions.apple.com/docs/DOC-3141 -
I downloaded an app off the store which said it was free and part of the 5 year promotion.
I've been charged for the app by the store. I don't want the app and there's no one to speak to about it.
Who can I call?
How can I get the app off my phone?
How do I get my money back from something I wouldn't have ordered?You cannot call anyone. You contact them as everyone else does: http://www.apple.com/support/itunes/contact/
You delete the app as you do any other app. Hold an icon until they wiggle. Tap the "x". This is covered in the manual. -
how do i get my college signed up for itunesU...i did the application on the website but nobody ever got back to me. Who can I call?
Hi Jai_CaMille,
Thanks for visiting Apple Support Communities.
The steps in our iPhone troubleshooting assistant can help if you're not receiving notifications as expected:
iPhone Assistant
http://www.apple.com/support/iphone/troubleshooting/
Cheers,
Jeremy -
Someone who can say how to get Adpbe flash player version 11.2.202.197 to work together with Lion on mac mini. Support from Apple can obviously not help the problem and do not care if it works
Adobe flash player version 11.2.202.197 is for Windows Vista / Windows 7 / Vista 64 / Windows 7 64
Adobe Flash Player version 11.1.102.55 is the current version for Snow Leopard and Lion.
Adobe - Install Adobe Flash Player -
I have had my I have had my iPhone 5c for a little over a month and people can never hear me during calls, like I'm in a tunnel or muffled! I googled this issue and several others have had this problem as well. What can I do to get help?
Take it in to an Apple store or authorized service center for evaluation and possible replacement.
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Ever since I had my screen replaced, my laptop has slowly gone to ****. Half of my songs have been lost, webpages die out, shockwave crashes, and no I can't even sign into my laptop. Who can I contact to get this all fixed?
How about the people who fixed the screen?
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I have problem with my iphone 4s my battery is not keeping charge. how can I get help with this one? it is less than a year that I purchased this cell.
I would like to know the answer to that one. I realized this was happening just after upgradeing my iOS to 6. Then when I looked up my purchase date, I was about 5 days past my one year warranty. So I'm dead in the water. Apple will replace the battery, but it will be about $80+. I took it to the Apple store, and they checked a bunch of stuff, but said that it seemed ok. I'm debating getting a battery for a more reasonable price off of ebay. But if it's the iOS thats draining the battery, then I'm not going to be able to help it. I wish I knew a better way to tell if its the battery, the phone, or the iOS.
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How. Can I get help with illegal iTunes charges on my credit card,for things I did not order. Chuck
How can I get help with illegal iTunes charges on my credit card for things I did not order. chuck
Same answer as last times you asked the same question:
iTunes adding charges to my credit card fog things I did not order. What can I do about it. Chuck
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