HT201210 How to unblock a second hand iPhone

having difficulty here trying to unblock a hand-me-down iphone 4, can you help?
When I go to 'back up' or 'restore' the phone it looks like its working but then it pops up saying the phone 'cannot be restored at this time because the iphone software update server could not be contacted or is temporarily unavailable'.  Any ideas?

Turn OFF computer firewall and/or anti-virus, it is interfering with iTunes.

Similar Messages

  • How to register a second hand iphone to My Support Profile

    how to register a second hand iphone to My Support Profile, when i do this, it shows that this phone have already registered by others. but i cannot contact the owner before, what can i do?

    It appears that the seller did not do what he was supposed to do.
    First of all, if it is out of warranty, registering it will not help you necessarily as you will have to pay for any tech support. However, you can always take it to your nearest Genius Bar and the diagnostic/troubleshooting will be free. Second, unless the seller removes it from his registered products list on the website, there is nothing you can do unless you know his Apple ID and password.
    Now, in order to get rid of his Apple ID on your computer, you will need to completely erase the hard drive. You will need to use internet recovery for this so you can wipe it and then download the original OS and associate that with your own Apple ID. Boot up holding Command + Option + R until you see a spinning globe. It will eventually connect to Apple's servers (+/- 15 minutes); once you see the Utilities window, use Disk Utility to erase the drive. When finished, back to the screen, choose to reinstall OS X. That should result in a factory fresh install which you can set up with your own ID.
    Remember to back up your files first as you will lose everything.

  • How do i get an activation code for a second hand iphone to unlock it

    I need an activation code for my second hand iphone i just bought online

    See the quote below from Find My iPhone Activation Lock - Apple Support
    The other option is to return the phone.
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. Learn how to remove a device from a previous owner's account.

  • I have purchased a second hand iphone 5s but it was not activate now when am going to activating my iphone ,its ask me to log in by registered apple id, tell me how i can activate my iphone  without apple id?

    i have purchased a second hand iphone 5s but it was not activate now when am going to activating my iphone ,its ask me to log in by registered apple id, tell me how i can activate my iphone  without apple id?

    rajajaved wrote:
    i have purchased a second hand iphone 5s ..
    The Apple ID and Password that was Originally used to Activate the iDevice is required.
    If you cannot get this information from the seller
    Removing a device from a previous owner’s account
    You need to return the Device for a refund, as you will not be able to re-activate it.

  • HT201269 I had lost my iPhone and bought a second hand iphone. how transfer contract to my second hand iphone?

    I had lost my iPhone and bought a second hand iphone , how
    To transfer contact to my second hand iphone ?

    Do you have a backup of your contacts in iCloud or iTunes? If yes, you can sign in or sync from either one.

  • I just bought a second hand iPhone 5, but the sim tray seems to be for a sim sized ~14x8mm, thinner but longer than a nano SIM (~12x9mm). Can anyone explain why, and how to get a SIM to fit?

    I just bought a second hand iPhone 5, but the sim tray seems to be for a sim sized ~14x8mm, thinner but longer than a nano SIM (~12x9mm). Can anyone explain why, and how to get a SIM to fit?

    You would have to ask the person you bought the phone from to explain why.

  • I have bought a second hand iphone 4S which is locked on at&t how can i use other network sim on it as i have shifted from US

    i have bought a second hand iphone 4S which is locked on at&t how can i use other network sim on it as i have shifted from US

    Call AT&T and see if you meet their requirements for unlocking the phone.  If you don't, then you'll have to purchase a different phone entirely.

  • Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help m

    Good evening, my name is Ludmila I have a problem. im buy second hand iphone 5 but I can not use the screen shows asking me apple id but I do not know this is my first iphone I do not know what the police thought it was stolen or lost but I you can help me. Someone told me we should stop function Find my iphone but how?? email does not even know the first lord. It cost me 400 euros but may not use iphone. someone laugh at me because I deceived. Please help me tell me his email talk to you should stop off iCloud or ID

    Scuzati de engleza google translate

  • HT201269 second hand iPhone 5 help please.

    If I buy a second hand iPhone 5 (unblocked) on ios 6 and the previous owner doesn't have/won't give me/can't give me his Apple ID is there anyway I can use this phone?

    The phone may be locked with a passcode. If it is, follow the directions here, to force the phone into recovery mode & restore it:
    http://support.apple.com/kb/ht1808
    This will remove the passcode, but also update the phone to iOS 7.0.4...no way around this if there's a passcode on the phone. If no passcode, just do the erase all settings & content if you don't want to update the phone.
    Good luck.

  • I am unable to install apps from the istore. i bought a second hand iphone 5s. can anyone help me??

    i am unable to install apps from the istore. i bought a second hand iphone 5s. can anyone help me with this please??

    striker1212 wrote:
    lesson learnt. thanks. i'll make sure he wont be able to hold another phone again. my money is lost for now. could you please let me know how i can seapnd this phone back to its original owner with apple support help??
    Apple will not give you information about the original owner. Take it back to whoever you bought it from.

  • Bought a second hand iphone cant activate it

    BOught a second hand iphone 4 i cant activate it

    Or, you can take the proof of purchase or proof of ownership to an Apple Retail store or call AppleCare at 800-APL-CARE to have them deactivate the lockout.  You will need absolute proof that you own the device or purchased it from the owner.
    Really?  Are you sure?  There is no mention of being able to do that on Apple's site I can find.  It strikes me as being very easy to fake having purchased something from somebody.  How is Apple supposed to verify you really purchased it and didn't just write out a receipt yourself? 
    Find My iPhone Activation Lock - Apple Support:
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.

  • Second hand iPhone has Music playlist from previous owner

    I have bought a second hand iPhone from a seller on eBay.
    I have used restore in iTunes to make it the same as my old iPhone and everything works fine except I have a list of artists and music in Music that are backed up to iCloud from the previous owner.
    How can I delete these/
    The previous owner says she has removed that iPhone from her list of devices in both iCloud and iTunes accounts but the playlists are still there.
    Also when I try to register the device with Apple it states that the serian number is associated with another Apple ID.
    Is it possible that there is a time frame here as i saw a dialogue box when first opening Music mentioning 90 days but it dissapeared before i could capture it.

    Source: http://support.apple.com/kb/ht5818
    How do I check for Activation Lock before purchasing a used device?
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
    Follow each of these steps to make sure that you can use the device you purchase:
    Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
    Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
    You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

  • I bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

    i bought second hand iphone 5 and i try to activate but it ask previous owner apple id.

    You are experiencing Activation Lock.  If the previous owner will not remove the device from their account there is nothing you can do unless the place you purchased it from will give you a refund.
    Activation Lock: http://support.apple.com/kb/ht1766
    What if I purchase a device that is still linked to the previous owner's account?
    Contact the previous owner as soon as possible and ask them to erase the device and remove it from their account. For complete instructions, read how to remove a device from a previous owner's account.
    How do I check for Activation Lock before purchasing a used device?
    When purchasing an iPhone, iPad, or iPod touch from someone other than Apple or an authorized Apple reseller, it is up to you to ensure that the device has been erased and is no longer linked to the previous owner’s account.
    Follow each of these steps to make sure that you can use the device you purchase:
    Turn the device on and slide to unlock.If the passcode lock screen or the home screen appears, the device has not been erased. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been erased.
    Begin the device setup process.After choosing a language, choosing a country, and connecting to a network, the device will begin activation. If you are asked for the previous owner’s Apple ID and password, the device is still linked to their account. Hand the device back to the seller and ask them to enter their password. If the previous owner is not present, they can remove the device from their account by signing in to icloud.com/find. Do not take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account.
    You will know that a device is ready for you to use when you are asked to “Set up your iPhone", “Set up your iPad", or “Set up your iPod” during the device setup process.

  • Hi All, i have just purchased a second hand iphone 3GS, i want to change its registration, because this iphone is already been registered with the first person name, i cannot use app store on the phone coz it ask password which i dont have, ny suggestion

    Hi All,
    I have just purchased a second hand iphone 3GS, i want to change its registration, because this iphone is already been registered with the first person name, i cannot use app store on the phone coz it ask password which i dont have, ny suggestion how can i change the itunes password or the account settings.
    Thanks & Regards
    Ayub

    Restore the iphone as new.
    iPhone User Guide (For iOS 5.1 Software)

  • I would like to buy a second hand iphone, I have a question

    Hi all,
    I am thinking about buying second hand iPhone 6, but what if the buyer will report to Apple that the phone has been stolen after selling it? How can I avoid this situation?
    Thanks

    There's no mechanism in place for anyone to report stolen phones to Apple thus they don't get involved. That job is for the police dept. Knowing what the seller needs to do before selling the phone might help you before purchasing it.
    What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

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