HT201210 my iphone turned itself off and wont turn back on. I have tried pressing both buttons to reset and also when promted by itunes tried to restore the phone but I get a error message stating unknown error. Can anyone help/advise? thanks
can anyone help or advise please?
iOS: Unable to update or restore
This will help you put it into recovery mode to get the device working again.
Similar Messages
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Please help!! I have tried to reset my ipad. nothing is working. I tried uninstalling and reinstalling itunes. it says there is an error when trying to connect ipad with itunes.
Try and force the iOS device into Recovery Mode:
http://support.apple.com/kb/ht1808
1. Turn off device
2. Connect USB cable to computer; leave the other end alone
3. Press and hold the Home button down and connect the docking end of cable to device
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune
7. You should see "iTunes has detected the device in recovery mode"
8. Use iTune to restore device
Note: You need to be patient and repeat the above many times to recover your device
Here's a link that discusses recover mode: http://ipod.about.com/od/iphonetroubleshooting/a/Iphone-Recovery-Mode.htm -
TS2634 my iphone 4 lost signal this afternoon & turned itself off & now wont turn back on! help!!
my iPhone 4 lost signal this afternoon, turned itself off & now wont turn back on!! please help????
1. Reset phone - press both home and power buttons for up to 30 seconds until the Apple logo appears/
2. If no response, plug into AC adaptor and charge for at least 30 minutes.
3. Repeat Reset if no response to charging.
4. If still no signs of live, there is a hardware failure. Take it to Apple or whovever provides iPhone service in your country. -
The error message come up on the itune screen to restore the phone but it can not be restored. Now I want just the phone to be on so I can use it!!!!
Hey!
I have tried holding down the home and power button countless of times. It doesnt respond at all. Plug my phone to a charger and hold down the power button and my phone switched on. But it said Activation Required and said connect to Itunes. As e screen remains on the connect to Itunes screen, I disconnect the charger from my phone and my phone went dead instantly. My battery is full btw. Tried connecting to Itunes through my Macbook Pro but iTunes doesnt detect my device and the apple logo flashes for about a few seconds on my phone and then disappear and then came back on again. My Iphone has been connected to my laptop for about 30 mins and the apple logo has been coming on and off for 30 minutes now and Itunes has not detect my device yet.
SIGHHH. -
When linking the icloud 3.0 software to my 2010 outlook an unepexted error message pops up. Can anyone help?
Not sure if you are trying to upgrade iCloud storage to make more room for the upgrade, but that won't help you. If you do not have enough room on your device for the upgrade, then you have to delete some things off of your device. You can also try to do the upgrade via iTunes on the computer you sync with. A direct upgrade does not require as much memory as a Wifi upgrade.
Upgrading iCloud storage only provides more storage for your backups and for your iCloud sync'd items like messages, contacts, etc.
Until the iCloud Drive is fully functional, iCloud will not help you to increase the memory capacity of your device.
And, right now, the iCloud servers may just be overloaded with activity.
Cheers,
GB -
I just tried updating my iPhone 5 to the new iOS7 and it keeps saying the activation server can not be reached...My phone has been down for almost an hour now. Can anyone help? thank you
Too many people are flooding Apple's servers, everyone is having this issue, try every so often, or wait until tomorrow.
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I just updated to 10.8.4 and my mail program is showing a series of boxes with AAAAs inside them instead of the email addresses. Also when on Safari web pages are displaying the same AAAAAs instead of type. Firefox displays fine. Can someone help me?
Restart your Mac and immediately hold down the Shift key when you hear the startup chime to boot into Safe Mode. Keep holding the Shift key until you see a progress bar towards the bottom of the screen. You can let go of the Shift key at that point.
OS X asks you to log in (you will get this screen on a Safe Mode boot even if your Mac is set to automatically log in). Let the Mac finish booting to the desktop and then restart normally. This will clear Font Book's database and the cache files of the user account you logged into in Safe Mode.
Next, close all running applications. From an administrator account, open the Terminal app and enter the following command. You can also copy/paste it from here into the Terminal window:
sudo atsutil databases -remove
Terminal will then ask for your admin password. As you type, it will not show anything, so be sure to enter it correctly.
This removes all font cache files. Both for the system and the current user font cache files. After running the command, close Terminal and immediately restart your Mac. -
"the system can't find the disk", but it's always connected without touching it! Can anyone help me?!
I tried to reset the ipod but I cannot syncronize the new music I added.
Could it be a problem of the songs or the ipod?Assumng you have a PC, start here:
iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows -
Droid turned itself off, now wont turn back on
I was using my phone when it turned itself off. now it wont go back on. had it a while. shouldnt have been hot. took the battery out for a couple mintues and still nothing. plugged it in and the light comes on when its chargeing. the battery wasnt dead but it was chargeing.
What type of Android do you have? What were you doing when it shut down? When you attempt to turn it back on, does it truly do nothing at all, or does it show a screen of some sort that doesn't proceed?
You said that when you try to charge it, a light comes on. Is there an LED indicator on your particular Android that comes on, or is it a charging emblem on the screen that appears?
It would probably be easier for you to bring it in to your local VZW and have them troubleshoot it for you. -
Brand new 5s turned itself off, now wont switch back on?
Using my phone was at about 20% battery, put it in my pocket and went to use 5 mins later and screen is black and wont switch back on. Has been sitting on charge for about 25 minutes and still nothing even when pressing or holding the home button or top switch. It was fresh out the box yesterday so less than 24hrs old! Any ideas?
Keep in mind, the iPhone is really a mini-computer, & like all computers, sometimes(although rare with an iPhone) needs to be re-booted.
For all pratical purposes, that's what a reset is. -
Was updating iPad to iOS 5. Got unknown error during restore. Now it appears to be wiped out. Screen just asks to be plugged into iTunes, which doesn't recognize thx iPad. Have rebooted both. Please help! Thanks.
See if anything on this page helps : http://support.apple.com/kb/ht4097 - it covers update and restore problems
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What do I do when the video icon on the home screen on a ipad2 is pressed it gives me a black screen. Thank You Chris
Try Resetting your Mac's PRAM and NVRAM
If that doesn't help, try Resetting the System Management Controller
-- Those links are currently down for maintenance but should available shortly. -
I have recently upgraded to Yosemite and when trying to launch PS I get an error message 150:30. Can anyone help me out with this please?
Yes. The upgrade broke your CS4 install. You have to reinstall.
Easiest way to fix this is to download the installer Download CS4 products and have your serial number at the ready.
Then you will need to download and install the updates for Photoshop, Camera Raw, and Bridge here: Product updates
There is a Terminal fix, but you have to be familiar with Terminal and running the python license Repair script. You will need the bash shell on your user account. If that makes sense to you, we can try that.
Gene -
Okay so my phone crashes approximately every 30 seconds. I have tried resetting it by DPU as well as on the phone itself. Once in awhile i get an error message about unknown error 1. If i look at the diagnosis or if runs on itunes i get the following. When I called the support at AT&T they think the phone is shot and it is a hardware thing but i have a hard time believing that when it happened when I sync'd it to my computer. It did get progressively worse though, at first it crashed not that often and then got worse. So restores are failing, recovery, everything. Anyone run into this?
11-11-16 18:20:36.319 [2232:16dc]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:20:38.350 [2232:1c50]: <DFU Device 0F128BE0>: production fused device
2011-11-16 18:20:38.350 [2232:1c50]: unable to open device_map.txt: No such file or directory
2011-11-16 18:20:38.350 [2232:1c50]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#1bfe4c4c
2011-11-16 18:20:39.132 [2232:1c50]: WinDFU::UploadData: EOF, cbRead: 553
2011-11-16 18:20:39.147 [2232:1c50]: WinDFU::UploadData: ZLP
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:20:39.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:20:42.163 [2232:1c50]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:02.210 [2232:1c50]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:03.491 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:03.507 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:03.757 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:04.554 [2232:1b88]: amai: tss_submit_job: HttpQueryInfo returned 200
2011-11-16 18:21:10.882 [2232:1b88]: <DFU Device 0F198478>: production fused device
2011-11-16 18:21:10.882 [2232:1b88]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:10.882 [2232:1b88]: WinDFU::OpenDeviceByPath: \\?\USB#VID_05AC&PID_1227#{B8085869-FEB9-404B-8CB1-1E5C14FA8C54}\0000#cfe11997
2011-11-16 18:21:12.788 [2232:1b88]: WinDFU::UploadData: EOF, cbRead: 1321
2011-11-16 18:21:12.804 [2232:1b88]: WinDFU::UploadData: ZLP
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 6
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_SYNC
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 7
2011-11-16 18:21:12.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST, PollTimeout: 3000
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::FinalizeDfuUpdate: GetStatus: status: 0, state: 8
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ProcessUpdateState: status.bState == DFU_STATE_MANIFEST_WAIT_RESET
2011-11-16 18:21:15.819 [2232:1b88]: WinDFU::ResetDevice: resetting...
2011-11-16 18:21:20.866 [2232:1b88]: WinDFU::FinalizeDfuUpdate: success
2011-11-16 18:21:21.835 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:21.835 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 18:21:21.897 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:22.054 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:22.054 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:22.054 [2232:1838]: command device request for 'getenv radio-error' failed: 2008
2011-11-16 18:21:22.054 [2232:1838]: unable to open device_map.txt: No such file or directory
2011-11-16 18:21:22.054 [2232:1838]: <Recovery Mode Device 0F2A7768>: production fused device
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: GetOverlappedResult failed
2011-11-16 18:21:24.007 [2232:1838]: AMDeviceIoControl: pipe stall
2011-11-16 18:21:24.007 [2232:1838]: USBControlTransfer: error 31, usbd status c0000004
2011-11-16 18:21:24.007 [2232:1838]: command device request for 'getenv ramdisk-delay' failed: 2008
2011-11-16 18:21:38.319 [2232:1344]: fixed TcpWindowSize (64512) can cause restore failure if too large
2011-11-16 18:21:38.335 [2232:1344]: unable to open device_map.txt: No such file or directory
2011-11-16 19:21:54.475 [2232:1344]: amai: AMAuthInstallBasebandHandleUpdaterStatus: outputDict is NULL
2011-11-16 19:21:54.538 [2232:1344]: <Restore Device 0ED73918>: Restore failed (result = 1)
2011-11-16 19:21:54.647 [2232:8ec]: iTunes: Restore error 1
2011-11-16 19:22:09.100 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:22:09.100 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:22:09.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.319 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:37:25.335 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:37:25.382 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
2011-11-16 19:52:41.679 [2232:c4c]: WinAMRestore::AddAppleDeviceToDeviceList, old disconnected device connects again
2011-11-16 19:52:42.163 [2232:c4c]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
I also get a system crash reporter key of c392e98c929aa0b351037af00d75d08aeadc843c bug type 110
incident identifier 8ff84a87Errors 3000-3999 (3004, 3013, 3014, 3018, 3164, 3194, and so on): Error codes in the 3000 range generally mean that iTunes cannot contact the update server (gs.apple.com) on ports 80 or 443.
Update to the latest version of iTunes.
Verify the computer's date and time are accurate.
Check that your security or firewall software is not interfering with ports 80 or 443, or with the server gs.apple.com.
Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
An entry in your hosts file may be redirecting requests to gs.apple.com (see "Unable to contact the iOS software update server gs.apple.com" above).
Internet proxy settings can cause this issue. If you are using a proxy, try without using one.
Test restoring while connected to a known-good network. -
I am having problems uploading a photo book from my MacBook Pro!!! I almost complete uploading this 32 page iPhoto book when I get an error message stating "An error occurred uploading your order" This error message has occurred for each of my four attemps to upload. I have carried out a Disk Utility-Verify hard drive check and swapped from wireless to ethernet and still no joy. Can anyone suggest why this might be occurring and provide a solution please?
Boot into Safe Mode and try again.
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