HT201238 If I purchase the 20GB storage plan does that include my free 5GB or do I then have a total of 25GB

If I purchase the iCloud 20GB storage plan does it include my free 5GB or will I actually have 25GB?

You will have 25GB.

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My phone keeps saying I am running low on storage space. Over half of the contents in it is in the "other" category. what does that include? I wish to have more music

I have a 16GB iphone but am an avid music lover. I own tons of music. I have iMatch and iCloud. As of right now my phone says I only use about half of the storage space on it in audio. Very litle is used for apps or pictures. I have another half of the storage space in a category called "Other". What is in that category? I would really like to add more music however my storage keeps stating I am almost full and need to manage. I would delete things if I thought it would make more room but it seems to take very little room off when I remove apps and pictures and does not really affect the other category. Someone please help describe what is in that category and how I can change add more room. Thank you!

This indicates corrupt files.
A restore should resolve.

HT201238 How do i stop the monthly storage plan 20gb? I dont want it anymore. Please help

HI.. Im using ip5 with the latest veraion update.. My problem is, i brought the 20gb storage plan which will cost me $0.99 montlhy. Now,i dont want it anymore. I dont want to use it anymore. How do i stop the plan? I did follow the instruction but it still cost me.. Help!

When you cancel a plan the cancellation does not take effect until the next payment is due - so you won't get a refund for the unused portion of the month but you should not be charged the following month.
If you have followed the instructions correctly and it's not yet a month from the previous payment you would do best to wait until the next payment date and see what happens. If that has already passed and you have been charged then you should contact Support. Go to https://getsupport.apple.com . Click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.

HT5957 I've deleted data from my iCloud and purchased the 10 gb plan. Why won't my I phone5 let me now update to ios7??

I've deleted all data from my I cloud acct. purchased the 10 gb plan. Why won't my I phone let's load the new iOS 7? It says I need 3.9 gb of room which is why I deleted all I cloud info. Does it need tr to register the changes?

Did you get a message on your phone about not enough storage space and therefore could not update the iOS?
The storage space referred to in a message like that is the space on your device. It is not the amount of iCloud storage you have. What you need to do is delete enough files, photos, videos, apps etc. from your iPhone so as to free up enough space on the phone so that you can download the update.

Hi, I bought 20GB storage plan by mistake. I would like to downgrade and get full refund. thnx in advance.

Hi,
I bought 20GB storage plan by mistake. I would like to downgrade and get full refund.
thnx in advance.

You should contact apple at http://www.apple.com/contact/
All the best Txlasho !

HT5225 is moving to iCloud free: my iPhone is showing a 20GB storage plan for $40 a year?

is moving to iCloud free: my iPhone is showing a 20GB storage plan for $40 a year?

yes it free, you get 20 gb as bonus

I just purchased the $19.99 plan for Illustrator. How do I download it?

I just purchased the $19.99 plan for Illustrator. How do I download it?

Jennifer,
How about here?
https://creative.adobe.com/products/download/illustrator
Or this may be one for this specialized forum (where you may be able find the answer from previous threads),
http://forums.adobe.com/community/download_install_setup
or for a chat,
Creative Cloud support (all Creative Cloud customer service issues, chat open between 5AM and 7PM PST/PDT on workdays)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
or for Adobe Support (phone),
http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

I purchased the yearly Photoshop plan. How can I install the photoshop in my mac?

I purchased the yearly Photoshop plan. How can I install the photoshop in my mac?

Install the Creative Cloud app and sign in.
Mylenium

After purchasing the 9.99 plan and you decide that you do not want to use it anymore, do you use loose your photos? Are you able to save them your hard drive and such?

after purchasing the 9.99 plan and you decide that you do not want to use it anymore, do you use loose your photos? Are you able to save them your hard drive and such?

But all the adjustments that you apply in Lightroom, if you do not export to a rasterized format, will be inaccessible. You'll still have your catalog file, for if you want to re-inlist in the future, but it won't do anything for you without Lightroom. The same thing will go for Photoshop files like PSD, but obviously if you save to standard image formats you'll be fine.
It's one of the issues that keeps me away from the plan. Not being able to edit individual files in PS is one thing, but Lightroom is a photo organization system. I don't want to rent the system I use to organize 10s of thousands of files.

My home button is getting stuck. I've purchased the express replacement plan and am now being told I didn't. I love my iPhone but will not continue to pay for services over and over. I need my phone fixed but will not pay again.

I need help to repair my phone and purchase the express replacement plan in 2012 and am now being told there is no record of it. I need this done and seen about ASAP.

Apple does not have an "express replacement plan" so are you talking about the AppleCare program? If so, and you did purchase that warranty extension, contact the plan by http://www.apple.com/support/applecare

HT1766 Why am I constantly getting the message that I don't have enough storage space? I have upgraded to the 50GB storage plan and I am still getting the message. Help?

Why am I constantly getting the message that I don't have enough storage space? I have upgraded to the 50GB storage plan and I am still getting the message. Help?

That message refers to storage on your iPhone, not cloud storage. You will need to move content off your phone to make more space.

I have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my mphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

i have recently purchased the highest storage but was unable to backup my phone via icloud, the button on my iphone to backup on icloud is grey out, anyone knows how to resolve the problem? What's the point of purchasing the biggest storage?

First check that your device is correctly connected to the wifi/internet (settings > wifi)
If your back up continually fails, you might try turning off back up on your mobile device (settings > iCloud > storage & backup) and then deleting the backup file from iCloud by swiping the backup file on the mobile device (settings > iCloud > storage & backup > manage…) and then turning back up on again.
If this doesn't help, try turning off some items for back up in a pattern to try to establish if your problem is being caused by specific data on your device.
Being able to back up to the cloud can be very useful, especially if you don't have access to a computer or have infrequent access to one, however unless you specifically need to use iCloud for back up, you will find backing up to iTunes significantly more convenient and possibly more reliable.
More about iCloud v iTunes Back Up

I just purchased the 9.99 plan a month and when i try to open the Photoshop app it asks me to buy it again... Why is it asking me this?

I just purchased the 9.99 plan a month and when i try to open the Photoshop app it asks me to buy it again... Why is it asking me this?

Make sure you have signed in with correct email address
Sign in, Sign out | Creative Cloud desktop app
If it is correct, then check your hosts file entries once
Sign in, activation, or connection errors | CS5.5 and later

My school has purchased the $239 CC plan. how do we download or use Adobe Indesign from a computer? What, actually, have we paid for?

My school has purchased the $239 CC plan. how do we download or use Adobe Indesign from a computer? What, actually, have we paid for?

Hi Jasmine Rodriguez,
Kindly try the below mentoined links.
https://helpx.adobe.com/creative-cloud/help/install-apps.html
Thanks,
Atul Saini

I've purchased the AppleCare Protection Plan which expires in August. I need step by step instructions on how to extend it.

I've purchased the AppleCare Protection Plan which expires in August. I need step by step instructions on how to extend it.

laundry bleach wrote:
Do note that the Safeware Insurance is NOT AppleCare, though it may be worthwhile in its own way. If you call Apple and tell them you purchased it, they will not be able to help you.
Best of luck.
Nor did I imply that it did.
Of course they won't if their coverage has expired as the op will in August!

HT201238 If I purchase the 20GB storage plan does that include my free 5GB or do I then have a total of 25GB

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