HT201253 I cannot sync my 5S with ITunes.  I can sync my iPad with same cord and computer

I recently sent my 5S through the washing machine and got a replacement 5S.  I am running Windows 7. I was able to "restore" it from iTunes without any issues other than I hadn't back up in a month.  Now when I try to sync with iTunes it gets to step 5 of 5 and I get a "windows message that iTunes has encountered a problem and needs to shut down".  I can sync my iPad using the same cord, computer, and program with no issues.  I went through Apple support and uninstalled and reinstalled iTunes under their guidance.  I was then transferred to another level of tech support and got cut off.  I have not heard back and have tried to reopen the case without success so I am hoping someone has a way to resolve this issue so I can back up my phone. Thanks

I had the same problem and this worked...
http://topsearchforyou.com/2011/09/22/this-ipod-cannot-be-used-because-the-apple -mobile-device-service-is-not-started/

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  • Cannot decrypt returned value with same key and alogirthm

    I have a simple java program which encrypts some plaintext using Azure KeyVault and then decrypts it.
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    package uk.co.his.azure.keyvault.test;
    import java.io.ByteArrayInputStream;
    import java.io.IOException;
    import java.net.URI;
    import java.net.URISyntaxException;
    import java.util.concurrent.ExecutionException;
    import java.util.concurrent.Executors;
    import java.util.concurrent.Future;
    import org.apache.commons.codec.binary.Base64;
    import org.apache.http.HttpEntity;
    import org.apache.http.HttpHeaders;
    import org.apache.http.HttpResponse;
    import org.apache.http.client.ClientProtocolException;
    import org.apache.http.client.HttpClient;
    import org.apache.http.client.methods.HttpUriRequest;
    import org.apache.http.client.methods.RequestBuilder;
    import org.apache.http.client.utils.URIBuilder;
    import org.apache.http.entity.ContentType;
    import org.apache.http.entity.InputStreamEntity;
    import org.apache.http.impl.client.HttpClientBuilder;
    import org.apache.http.util.EntityUtils;
    import org.junit.Test;
    import us.monoid.json.JSONException;
    import us.monoid.json.JSONObject;
    import com.microsoft.aad.adal4j.AuthenticationContext;
    import com.microsoft.aad.adal4j.AuthenticationResult;
    import com.microsoft.aad.adal4j.ClientCredential;
    public class CopyOfTestClientLogon {
    public final static String AAD_HOST_NAME = "login.windows.net";
    public final static String AAD_TENANT_NAME = "From Azure portal ActiveDirectory app page endpoints";
    public final static String AAD_TENANT_ENDPOINT = "https://" + AAD_HOST_NAME
    + "/" + AAD_TENANT_NAME + "/";
    public final static String AAD_CLIENT_ID = "From Azure portal ActiveDirectory app page";
    public final static String AAD_CLIENT_SECRET = "Copied From Portal";
    public final static String KEY_NAME = "TestKey1";
    private static final ContentType JsonContentType = ContentType.parse("application/json");
    private static final String KEY_ENCRYPT_ALG = "RSA1_5";
    @Test
    public void testEncryptWithKey() throws InterruptedException, ExecutionException, JSONException, URISyntaxException, ClientProtocolException, IOException
    AuthenticationContext ctx = new AuthenticationContext(AAD_TENANT_ENDPOINT, true, Executors.newFixedThreadPool(1));
    Future<AuthenticationResult> resp = ctx.acquireToken("https://vault.azure.net", new ClientCredential(AAD_CLIENT_ID, AAD_CLIENT_SECRET), null);
    AuthenticationResult res = resp.get();
    String plainText = "This is a test";
    String plainTextB64Encoded = Base64.encodeBase64URLSafeString(plainText.getBytes("UTF-8"));
    JSONObject req = new JSONObject();
    req.put("alg", KEY_ENCRYPT_ALG);
    req.put("value", plainTextB64Encoded);
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    ByteArrayInputStream message = new ByteArrayInputStream(req.toString().getBytes("UTF-8"));
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    URIBuilder ub = new URIBuilder(
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    URI uri = ub.build();
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    HttpResponse response = client.execute(request);
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    String body = null;
    if(entity==null) {
    System.err.println("No body");
    throw new ClientProtocolException("Response has no body");
    else {
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    JSONObject reply = new JSONObject(body);
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    req = new JSONObject();
    req.put("alg", KEY_ENCRYPT_ALG);
    req.put("value", encryptedText);
    payload = req.toString().getBytes("UTF-8");
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    message = new ByteArrayInputStream(payload);
    reqEntity = new InputStreamEntity(message, -1, JsonContentType);
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    ub = new URIBuilder(
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    body = null;
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    System.err.println("No body");
    throw new ClientProtocolException("Response has no body");
    else {
    body = EntityUtils.toString(entity);
    The output from the Apache Http Client is
    SLF4J: Failed to load class "org.slf4j.impl.StaticLoggerBinder".
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    2015/04/09 17:16:40:939 BST [DEBUG] RequestAddCookies - CookieSpec selected: best-match
    2015/04/09 17:16:40:970 BST [DEBUG] RequestAuthCache - Auth cache not set in the context
    2015/04/09 17:16:40:970 BST [DEBUG] PoolingHttpClientConnectionManager - Connection request: [route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 0; route allocated: 0 of 2; total allocated: 0 of 20]
    2015/04/09 17:16:41:002 BST [DEBUG] PoolingHttpClientConnectionManager - Connection leased: [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 0; route allocated: 1 of 2; total allocated: 1 of 20]
    2015/04/09 17:16:41:002 BST [DEBUG] MainClientExec - Opening connection {s}->https://aexpress-dev1-key-vault.vault.azure.net:443
    2015/04/09 17:16:41:143 BST [DEBUG] HttpClientConnectionOperator - Connecting to aexpress-dev1-key-vault.vault.azure.net/191.235.161.98:443
    2015/04/09 17:16:41:268 BST [DEBUG] HttpClientConnectionOperator - Connection established 192.168.0.216:57719<->191.235.161.98:443
    2015/04/09 17:16:41:268 BST [DEBUG] MainClientExec - Executing request POST /keys/TestKey1/encrypt?api-version=2014-12-08-preview HTTP/1.1
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    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> POST /keys/TestKey1/encrypt?api-version=2014-12-08-preview HTTP/1.1
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Authorization: Bearer .... snip ... a real bearer code
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Transfer-Encoding: chunked
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Content-Type: application/json
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Host: aexpress-dev1-key-vault.vault.azure.net
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Connection: Keep-Alive
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> User-Agent: Apache-HttpClient/4.3.6 (java 1.5)
    2015/04/09 17:16:41:284 BST [DEBUG] headers - http-outgoing-0 >> Accept-Encoding: gzip,deflate
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "POST /keys/TestKey1/encrypt?api-version=2014-12-08-preview HTTP/1.1[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Authorization: Bearer .... snip ... a real bearer code[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Transfer-Encoding: chunked[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Content-Type: application/json[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Host: aexpress-dev1-key-vault.vault.azure.net[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Connection: Keep-Alive[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "User-Agent: Apache-HttpClient/4.3.6 (java 1.5)[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "Accept-Encoding: gzip,deflate[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "2e[\r][\n]"
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    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "0[\r][\n]"
    2015/04/09 17:16:41:284 BST [DEBUG] wire - http-outgoing-0 >> "[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "HTTP/1.1 200 OK[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "Cache-Control: no-cache[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "Pragma: no-cache[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "Content-Type: application/json; charset=utf-8[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "Expires: -1[\r][\n]"
    2015/04/09 17:16:41:346 BST [DEBUG] wire - http-outgoing-0 << "Server: Microsoft-IIS/8.5[\r][\n]"
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    2015/04/09 17:16:41:362 BST [DEBUG] wire - http-outgoing-0 << "[\r][\n]"
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    2015/04/09 17:16:41:362 BST [DEBUG] headers - http-outgoing-0 << Content-Type: application/json; charset=utf-8
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    2015/04/09 17:16:41:362 BST [DEBUG] headers - http-outgoing-0 << X-Powered-By: ASP.NET
    2015/04/09 17:16:41:362 BST [DEBUG] headers - http-outgoing-0 << Strict-Transport-Security: max-age=31536000;includeSubDomains
    2015/04/09 17:16:41:362 BST [DEBUG] headers - http-outgoing-0 << Date: Thu, 09 Apr 2015 16:16:41 GMT
    2015/04/09 17:16:41:362 BST [DEBUG] headers - http-outgoing-0 << Content-Length: 457
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    2015/04/09 17:16:41:362 BST [DEBUG] PoolingHttpClientConnectionManager - Connection [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443] can be kept alive indefinitely
    2015/04/09 17:16:41:362 BST [DEBUG] PoolingHttpClientConnectionManager - Connection released: [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 1; route allocated: 1 of 2; total allocated: 1 of 20]
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    2015/04/09 17:16:41:377 BST [DEBUG] RequestAuthCache - Auth cache not set in the context
    2015/04/09 17:16:41:377 BST [DEBUG] PoolingHttpClientConnectionManager - Connection request: [route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 1; route allocated: 1 of 2; total allocated: 1 of 20]
    2015/04/09 17:16:41:377 BST [DEBUG] PoolingHttpClientConnectionManager - Connection leased: [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 0; route allocated: 1 of 2; total allocated: 1 of 20]
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    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 << "[read] I/O error: Read timed out"
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    2015/04/09 17:16:41:393 BST [DEBUG] headers - http-outgoing-0 >> Content-Type: application/json
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    2015/04/09 17:16:41:393 BST [DEBUG] headers - http-outgoing-0 >> Accept-Encoding: gzip,deflate
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "POST /keys/TestKey1/decrypt?api-version=2014-12-08-preview HTTP/1.1[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Authorization: Bearer .... snip ... a real bearer code[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Transfer-Encoding: chunked[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Content-Type: application/json[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Host: aexpress-dev1-key-vault.vault.azure.net[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Connection: Keep-Alive[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "User-Agent: Apache-HttpClient/4.3.6 (java 1.5)[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "Accept-Encoding: gzip,deflate[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "171[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "{"alg":"RSA1_5","value":"m575654yUIZNml4-pBjL2hBZEdhr8P11uAbylFpMEO-7RQA7L-WpyDq2WV5YjDPHtnGNrMZb-rOyw-vC1uh9_WlhhA3wdlYaRohj_OMFZTzzLR3Zt0Sc7egIGoIqdoJBgu-INh2rV2GuwmBd9jthSuVnp_qyVfOJsDXrCvsrgjT0aLBHa3QX54G75GzzuV1bE351YRC9klj8C1bg19Qd_BiZ_b9B0eGXBKBNmDbR2-AjfxUhlMALVWROTDTeABW60cs4ZMqi5HnQYyKulKK5CyvZD0lYmQH54PPWjIFuC__xkPF8_0W4Z3Ri8Nz4616LosKWL7EQjR87lZAwF9Ypdw"}[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "0[\r][\n]"
    2015/04/09 17:16:41:393 BST [DEBUG] wire - http-outgoing-0 >> "[\r][\n]"
    Payload is {"alg":"RSA1_5","value":"m575654yUIZNml4-pBjL2hBZEdhr8P11uAbylFpMEO-7RQA7L-WpyDq2WV5YjDPHtnGNrMZb-rOyw-vC1uh9_WlhhA3wdlYaRohj_OMFZTzzLR3Zt0Sc7egIGoIqdoJBgu-INh2rV2GuwmBd9jthSuVnp_qyVfOJsDXrCvsrgjT0aLBHa3QX54G75GzzuV1bE351YRC9klj8C1bg19Qd_BiZ_b9B0eGXBKBNmDbR2-AjfxUhlMALVWROTDTeABW60cs4ZMqi5HnQYyKulKK5CyvZD0lYmQH54PPWjIFuC__xkPF8_0W4Z3Ri8Nz4616LosKWL7EQjR87lZAwF9Ypdw"} 369
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "HTTP/1.1 400 Bad Request[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Cache-Control: no-cache[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Pragma: no-cache[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Content-Length: 72[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Content-Type: application/json; charset=utf-8[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Expires: -1[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Server: Microsoft-IIS/8.5[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "x-ms-keyvault-service-version: 1.0.0.82[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "X-AspNet-Version: 4.0.30319[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "X-Powered-By: ASP.NET[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Strict-Transport-Security: max-age=31536000;includeSubDomains[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "Date: Thu, 09 Apr 2015 16:16:41 GMT[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "[\r][\n]"
    2015/04/09 17:16:41:459 BST [DEBUG] wire - http-outgoing-0 << "{"error":{"code":"BadParameter","message":"Request body not specified"}}"
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << HTTP/1.1 400 Bad Request
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Cache-Control: no-cache
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Pragma: no-cache
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Content-Length: 72
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Content-Type: application/json; charset=utf-8
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Expires: -1
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Server: Microsoft-IIS/8.5
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << x-ms-keyvault-service-version: 1.0.0.82
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << X-AspNet-Version: 4.0.30319
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << X-Powered-By: ASP.NET
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Strict-Transport-Security: max-age=31536000;includeSubDomains
    2015/04/09 17:16:41:459 BST [DEBUG] headers - http-outgoing-0 << Date: Thu, 09 Apr 2015 16:16:41 GMT
    2015/04/09 17:16:41:459 BST [DEBUG] MainClientExec - Connection can be kept alive indefinitely
    400
    2015/04/09 17:16:41:459 BST [DEBUG] PoolingHttpClientConnectionManager - Connection [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443] can be kept alive indefinitely
    2015/04/09 17:16:41:459 BST [DEBUG] PoolingHttpClientConnectionManager - Connection released: [id: 0][route: {s}->https://aexpress-dev1-key-vault.vault.azure.net:443][total kept alive: 1; route allocated: 1 of 2; total allocated: 1 of 20]

    The problem was that the decrypt request does not like transfer encoding chunked and requires the Content length;
    reqEntity = new InputStreamEntity(message, -1, JsonContentType);
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     Cheers, Tom

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    I am use homesharing, but cannot sync the main library from the secondary computer to an iphone.  It shows the entire libaray on the computer, but only shows a few songs when I try to sync iphone with the computer using homesharing.

    See Recover your iTunes library from your iPod or iOS device.
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  • While downloading software update for Itunes, getting message saying detecting Ipad in recovery mode and telling us to restore Ipad to original settings, which we don't want to do.  Also cannot turn on Ipad; shows Itunes symbol with connector.  Help!

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    No promises but a System Reset is worth trying:
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  • Cannot sync my iPad to my new iMac even though I deauthorized my old computer.

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    Only purchases transfer over.
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    - Phoneview - http://www.ecamm.com/mac/phoneview/
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    - Yamipod (free) - http://www.yamipod.com/main/modules/downloads/ - PC, Linux, Mac [Still updated for use on newer devices? No edits to site since 2010.]
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    Syncing to a "New" Computer or replacing a "crashed" Hard Drive - https://discussions.apple.com/docs/DOC-3141 - dates from 2008 and some outdated information now.
    Copying Content from your iPod to your Computer - The Definitive Guide - http://www.ilounge.com/index.php/articles/comments/copying-music-from-ipod-to-co mputer/ - Information about use in disk mode pertains only to older model iPods.
    Get Your Music Off of Your iPod - http://howto.wired.com/wiki/Get_Your_Music_Off_of_Your_iPod - I am not sure but this may only work with some models and not newer Touch, iPhone, or iPad.
    Additional information here https://discussions.apple.com/message/18324797

  • I bought a relative's original iPad. I want to leave the apps on it and add my own pdfs to read. My itunes account is really for my iPod. the computer says that if I "Sync" the iPad will be erase, and become like my iPods. how can I just get my files onto

    I am a first-time iPad owner/user. I bought a relative's original iPad. I want to leave the apps on it and add my own pdfs to read. My itunes account is really for my iPod. iTunes message says that if I "Sync" the iPad will be erase, and become like my iPods. If I make a new iTunes account, would the apps be erased when I tried to use it?
    How can I just get my files onto this iPad, and still have the apps that my relative left there for me?
    Thank you.

    iPads sync to 1 computer only.
    All media and apps are tied to the Apple ID that purchased them.
    Without your relatives ID and password, you cannot update any of the Apps.
    I am pretty certain he is also violating Apples terms of service by giving you the apps.

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