HT203167 I cannot sync my iPad or iPhone to iTunes on my Windows 8 PC, even though I have been doing this successfully for years. I have been through all the troubleshooting steps I can find in iTunes, to no avail. Help please?
I cannot sync my iPad or iPhone to iTunes on my Windows 8 PC, even though I have been doing this successfully for years. I have been through all the troubleshooting steps I can find in iTunes, to no avail. Help please?
I seem to be having the same problem on my Windows 8 laptop... I am able to update my iPod Nano through iTunes but my iPhone is not recognized as a device in iTunes. Have been able to update my iPad until recently. Is this a bug fix that Apple can help with? I'd rather not uninstall all my Apple programs if I can avoid it...
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My search engines do not work. I can access all my bookmarked items but I cannot perform any new searches. This problem has been happening since this morning. I followed all the troubleshooting steps that I could find and nothing has worked.
Just to make sure, did you check the ring/silent button on the side of the phone? If it is set to "mute" you can still hear your selected ringtone in settings/sound, for example.
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This evening when I opened firefox, all the tabs from my previous session were there, but all of my bookmarks and history had disappeared. I received an error message, and tried all of the troubleshooting advice on this age:
https://support.mozilla.org/en-US/kb/fix-bookmarks-and-history-will-not-be-functional
I then tried resetting firefox, and so now all my tabs and theme are gone, but still my bookmarks have not reappeared. I have tried manually creating a new profile, and copying the old files, but that doesn't work either.
My firefox is technically out of date because I have an old computer, and I know this might be part of the problem. But I really just want my bookmarks back!
Thanks for your help.Did you previously try to delete all places.* (sqlite) files in the Firefox profile folder?
You can check for problems with the places.sqlite database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
Do you have any JSON backup files (bookmarks-####-##-##.json) in the bookmarkbackups folder that you can use to restore the bookmarks?
*http://kb.mozillazine.org/Lost_bookmarks
*https://support.mozilla.org/kb/Lost+Bookmarks
*http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox -
I can't find any answers to this question besides a discussion from 2006 regarding a "SPTD driver installation" with a broken link. I don't think it's the cable because I can still charge the ipod, but the device is not listed in My Computer or in the Device Manager or anywhere. The ports work with other USB cables including my web cam. Help, anyone?
If you uninstalled and reinstalled iTunes, did you follow the steps in this support document http://support.apple.com/kb/HT1923 exactly. Check and make sure. If you did, then try this support document to get the phone into the Recovery mode. It may take more than one try. http://support.apple.com/kb/HT1808
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keyboard not recognised by Mac.
Try:
Troubleshooting wireless mouse and keyboard issues
and maybe:
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I keep getting the error 306 cannot connect to the iTunes Network when downloading songs on iTunes. I've tried all the troubleshooting steps from the forums and my technical issues are still unresolved. I have Windows 7. Please help!!
iTunes Store loads partially or returns "Error 306" or "Error 10054"
Proxies, parental control settings and software, security or filtering software, or a bad iTunes Store cache can cause this.
To address proxies, Remove Internet Options proxy settings ( http://support.apple.com/kb/TS1490 ) and connect to the Internet without a proxy.
To reset iTunes Store cache:
In iTunes, choose iTunes > Preferences (Mac) or Edit > Preferences (PC).
Click the Advanced tab.
Click the "Reset cache" button.
Click OK and see if the issue is resolved.
Adjust Parental Controls in iTunes:
Open iTunes.
Access iTunes preferences:
On a Mac: From the iTunes menu, choose Preferences.
On a Windows PC: From the Edit menu, choose Preferences.
Click the Parental Controls tab.
Remove restrictions on Parental Controls.
For more information on parental controls or content filtering software, see iTunes 10.5 for Windows: May see performance issues and blank iTunes Store.
http://support.apple.com/kb/TS4123?viewlocale=en_US -
I updated to 7.0.2 on my iphone and read to close an icon to double click home and then sweep up the icon to close it. I need to know how to sweep up the icon since I can't seem to do it. Help please???
Not the icon. Swipe up the preview card.
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I have an iPad Mini (1st Gen). Now it won't turn on at all. I've tried all the troubleshooting steps I've found online (plug into computer, hold power/home buttons, etc). Nothing works. Any suggestions?
Take it to the Apple Store and let them have a look.
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I recently downloaded "Inequalirt For All," a movie by Robert Reich. I loaded $20 onto my iTunes account and there was a special where I could rent the movie for $0.99. I rented the movie but have not been able to download and play it. The error message says that there was a problem with my download even though it charged my account. I have gone through the troubleshooting steps and have reset my computer. The rental does not show up on my iPad or iPhone either. I would like to watch this movie! Please help! Thank you!
Hello Yazan1,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Find the email receipt for your purchase.
Click Report a Problem under the app that is having the issue.
When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
Click Report a Problem next to the item you are having an issue with.
From the Choose Problem dropdown menu, choose the appropriate issue.
Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
Click Submit to have your issue reviewed.
Best of luck,
Mario -
For the past few months I have been trying to get rid of MyStart by Incredibar. I have reset my computer to Firefox default, I have restarted Firefox with and without addons, I have searched with windows explorer and found and removed anything with incredibar and mystart and even file extensions. I am not particularly adept at understanding all the programming that constitutes the set up of my computer but with a step by step guide I can probably clean my machine. Please will someone help me just get rid of it.
In order to uninstall a possibly unwanted extension, please do the following:
#From the Firefox window click the Firefox button at the top left and select ''Add-ons'', or, if the Firefox button is not shown, click the ''Tools'' menu and click ''Add-ons''.
#Once the Add-on Manager has opened in a new tab, click the ''Extensions'' button on the left side of the window.
#You should now see a list of your installed extensions on the right side together with buttons on the right side of each extension.
#To remove an extension from Firefox, simply click the ''Remove'' button. You should see a message that informs you about the successful removal of the add-on.
#Note that some add-ons require a Firefox restart to be removed completely. To perform a Firefox restart after the add-on removal, click the ''Restart now'' link in the message.
You can find further information about uninstalling extensions in the following articles:
[[Disable or remove Add-ons]]
[[Remove a toolbar that has taken over your Firefox search or home page]] -
My three year old ipod nano 4th generation has been working fine all these years. Suddenly, last week, while it was low on battery (not completely drained), it shut down and I cannot restart it. I have tried all the troubleshooting issues and still did not manage to turn it on. Though. when I press center and menu while connected to my computer, the computer bips has if it recognized that something is trying to connect. Though, it cannot identify it and the iPod remains shut down. I cannot find the issue, perhaps I need a battery replacement?
acwiz wrote:
My three year old ipod nano 4th generation I cannot find the issue, perhaps I need a battery replacement?
It's possible. Just take the iPod to an Apple store or an AASP. Whichever is more convenient for you. -
Help. My Apple TV won't sync with my computer. I've done all the troubleshooting tips, but Apple TV doesn't show up in my Preferences under devices.
2. Reconnect Apple TV to iTunes.
Choose iTunes > Preferences (Mac) or Edit > Preferences (Windows), click Apple TV, and make sure "Look for Apple TVs" is selected.
I see no option to select "look for Apple TV's" in Preferences, and there is no device list at all in my sidebar.
3. If Firewall is on in Mac OS X (in the Sharing pane of System Preferences), make sure iTunes Music Sharing is selected.
There is no option to select iTunes Music Sharing in my System Preferences - see screenshot
I've updated all software, restarted Apple TV, my wireless router, and my computer. Both my computer and the Apple TV are connected to the same wireless network and both are operating properly. They just wont connect to each other.
Does anyone have any suggestions?FIRSTLY: bookmark following for further reference (it describes basic setup, both to link for syncing and to stream - from any computer.)
Apple TV (1st generation): Differences between syncing and streaming" )
Now as to your problem: If you check under "Computers" in the "Settings" menu you will most likely see the name of your iTunes library Greyed out. IF that's the case, you'll basically need to re-setup your ATV., you can do so as follows (instructions are intentionally over described, but basically your disconnecting then reconnecting your ATV1. Downside (which seems to come with all methods is that you'll have to resync all your media)
**A (not ideal but effective solution)
If ATV 1 had been working but suddenly 'disappeared" from iTunes sidebar
The following solution will almost surely work to regain your ability to Sync:
QUIT iTunes
Select "Computers" from "Settings" Menu.
Select your "greyed out" iTunes library.
This will bring up a window named "Disconnect from iTunes"
You're now given the choice to Cancel, or disconnect. WITH THE WARNING that if you disconnect any content synced with iTunes, will be erased. (in fact it will be removed from your ATV but not your computer)
Assuming ALL of your media IS on your computer, Go ahead and disconnect.
Follow instructions in the Apple doc above about setting up your ATV as a paired computer.
After you ATV gen1 reappears in the sidebar. Reset all your desired syncing preferences,
Begin syncing.
All will be fine again, (at least till the next time this occurs.) I've had to do this twice this year.
ALTERNATELY:
SHARING (a QUICKER, less destructive TEMPORARY solution (if you just want to play your media now)
You CAN set your computer to Share by following instructions in the same doc under the heading:
"How to connect to a shared computer"
HOWEVER, this will not allow you to sync info.
I've read alternate solutions on this board, one involved changing the name of your iTunes Library etc... you may wish to try this first (if it applies) https://discussions.apple.com/message/17943841?ac_cid=142432#17943841
What I'd like to know: What causes this problem... I'm suspecting iTunes updates, or any iTunes database issues or crashes. Or maybe too many visitors connecting to your other Apple devices (ATV 2 for example) or heck the weather in Guatemala... -
I can no longer access goodgame empire even though I've followed all the troubleshooting steps
We can no longer access Goodgame empire - we just get a blue circle which goes round and round all the time - we're using Windows XP sp3, and flashplayer 11.7.700.225 on Google chrome. We've cleared all the cash in google chrome and have followed all the flashplayer trouble-shooting steps, but it still doesn't work - why?
The "Photos" view has been replaced by the Media Browser.
Most applications will show you the Photos icon in the Sidebar, when you need to select photos in a file chooser dialoge. Mail, Safari, the iWork apps. See Terence Devlin's User Tip: How to Access Files in iPhoto
For example, in the File > Open dialogue in Preview I am seeing this in the sidebar. -
okay so my ipod touch has been not letting me unlock the screen for the past year, also when i try to connect it to itunes its not letting me because i cant unlock the screen. i need help
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
I bought a new IMAC and transferred my information from my macbook pro to it, I have been syncing my Iphone 5 with my lap top for years but when I try to sync it with the new imac it says that I don't have permission, I can not figure out how to get my iphone to sync with my new imac
dfaught wrote:
I bought a new IMAC and transferred my information from my macbook pro to it, ...
How did you do this...
See Pondini's Excellent information here...
Setting-up a new Mac from an old one, its backups, or a PC
dfaught wrote:
... I can not figure out how to get my iphone to sync with my new imac
From your OLD computer...
Copy your ENTIRE iTunes FOLDER to an External Drive... and then from the External Drive to your New Computer..
Full Details Here > http://support.apple.com/kb/HT1751
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