HT201263 My iphone is stuck on the "Connect to iTunes screen".  This happened after I tried to download 6.0.2 through iTunes.

I just purchased iPhone 5.  When I plug into iTunes it asks to update to iOS 6.0.2.  I did, received an error message and now my iPhone is stuck on "Connect to iTunes" screen.  Any help would be appreciated

Are you using a PC?

Similar Messages

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    my iphone is stuck in the connecting to itunes screen, i can not restart my phone the top power button is broke? any ideas? it wont let me connect to itunes either, usb device can not be detected

    Hello Alex_boi941,
    Thanks for using Apple Support Communities.
    I'm sorry to hear that your iPhone's power button is not functioning correctly.  To be able to get full functionality of your phone, it would need to be repaired.
    Apple - Support - Service Answer Center
    http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne
    Take care,
    Alex H.

  • TS1591 My Iphone is stuck on the connect to Itune black screen notice, Please help

    Please help, My IPHONE is stuck on the connect to ITune logo

    My iTunes froze? What version is it installed in your PC?

  • Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

    Hi I just upgraded software through iTunes then unplugged iPhone now it is stuck on the connect to intunes screen, it won't turn off and iTunes and my computer won't recognize my phone? Please help

    My phone is doing the same thing. My computer acknowledges that I have connected my iPhone 4, however, iTunes will no longer connect or sync to my iPhone 4. I have uninstalled iTunes, Bonjour and all Apple products from my pc. I have re-installed them back on. I have reset my phone. I have emptied my temp folder. I have done everything. If my iPhone cannot update and sync with iTunes then I may as well get another phone from somewhere else. I am disappointed that I cannot resolve this issue.
    Rebeccaspe31, were you able to resolve your issue? If so how?

  • HT201412 My iphone is stuck on the apple boot logo screen. What do i do and i already tried to restore but it comes with an error

    My iphone is stuck on the apple boot logo screen. What do i do and i already tried to restore but it comes with an error

    Try this
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  • HT201412 My Iphone is stuck on the iCloud insufficient memory screen setting

    My iphone is stuck on the "Not Enough Storage" screen.  When I woke up this morning it showed this screen with "Close or Settings" option but it will not allow me to select either option.  I cant turn the phone off or get past this screen.  Please lehlp

    You're welcome.  If your running out of iCloud storage, this guide will show you options to manage/reduce it: http://support.apple.com/kb/ht4847.

  • Hi, every time i try downloading ios5 it reaches 100% and then the connection times out and nothing happens after that; though the internet connection is fine as i can access other sites etc. what could be the problem?i tried using 2 different modems.

    Hi, every time i try downloading ios5 it reaches 100% and then the connection times out and nothing happens after that; though the internet connection is fine as i can access other sites etc. what could be the problem?i tried using 2 different modems. Where can i download the ios5 from as my itunes is on my desktop which uses windows xp. Please help

    Download iOS 5.1
    iOS 5.1 (build 9B176) is compatible with iPad 1, iPad 2, iPhone 3GS, iPhone 4, iPhone 4S, iPod touch 3rd & 4th gen, and iPad 3. Additional builds are available for Apple TV 2 and Apple TV 3. The below download links are all direct downloads of iOS 5.1 from Apple.
    iPad 1
    iPad 2 Wi-Fi
    iPad 2 GSM (AT&T)
    iPad 2 CDMA (Verizon)
    iPad 2,4
    iPhone 3GS
    iPhone 4 GSM (AT&T)
    iPhone 4 CDMA (Verizon)
    iPhone 4S
    iPod touch 3G
    iPod touch 4G
    iPad 3 Wi-Fi
    iPad 3 GSM
    iPad 3 CDMA
    Apple TV 2 (9B179b1)
    Apple TV 3 (9B179b1)
    Source: http://osxdaily.com/2012/03/07/ios-5-1-download/

  • HT1414 My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?

    My iPhone4 (iOS 6) does not sync with iTunes. The message displayed suggests to return the iPhone to factory settings (which I cannot do). This happened after the iPhone was upgraded to iOS6 and performed one sync. Any ideas?

    Lilasil wrote:
    The message displayed suggests to return the iPhone to factory settings (which I cannot do).
    Why not?

  • My iphone is in Recovery mode. Need to recover it without iTunes. This happened when i tried to upgrade it to iOS 7.1.1.

    My iphone is in Recovery mode. Need to recover it without iTunes. This happened when i tried to upgrade it to iOS 7.1.1.

    You need itunes to get the phone out of recovery mode.
    http://support.apple.com/kb/ht1808

  • My macbook pro keeps booting up, then after a few seconds, goes back to the sign in page. This happened after I was doing software updates and my computer restarted in the middle of an update. Help! Thanks.

    My macbook pro keeps booting up, then after a few seconds, goes back to the sign in page. This happened after I was doing software updates and my computer restarted in the middle of an update. Help! Thanks.

    Start up in Safe Mode.
    http://support.apple.com/kb/ph14204
    Repair Disk    Section: "Try Disk Utility"
    http://support.apple.com/en-us/HT203176

  • My Iphone is stuck at the "connect to Itunes" screen and in Itunes itself it only shows a blank screen.

    While fully restoring my Iphone it is stuck at the "connect to Itunes" screen and in Itunes itself it only shows a blank screen.
    I already tried different computers and tried a DFU firmware restore. My iphone is not jailbroken or some.
    It does just have a new screen due the fact it was broken.
    Sometimes Itunes says my iphone is damaged, sometimes it only shows a blank screen.
    But whatever I do, I cant go around the "connect to Itunes" screen.
    Anyone any suggestions? please help.

    Did you find a solution?
    My touch is doing the same thing.

  • HT201263 My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14)

    My iPhone is stuck on the Apple Logo and when I try to restore I get an unkown error (14) I dont know where to go from here there doesnt seem to be any other discussions like this

    Check USB connections
    If there’s an issue with the USB port, cable, dock, or hub, or if the device becomes disconnected during restore, try troubleshooting the USB connection, then troubleshooting your security software.
    Common errors: 13, 14, 1600-1629, 1643-1650, 2000-2009, 4000, 4005, 4013, 4014, 4016, “invalid response”, and being prompted to restore again after a restore completes.
    To narrow down the issue, you can also change up your hardware:
    Use another USB cable.
    Plug your cable into a different USB port on your computer.
    Try a different dock connector (or no dock).
    Add (or remove) a USB hub between your device and computer.
    Connect your computer directly to your Internet source, with no routers, hubs, or switches.
    If you see your error after changing your USB connections, continue to the next section to troubleshoot your hardware.

  • HT201263 My phone is stuck on insert usb cable connect to itunes screen. this happened during my iOS 7 update.

    I was updating my iPhone 4S to the iOS 7 system. During update my phone froze. It's stuck on insert USB cable connect to itunes screen. I've already tried turning my phone off holding Home key while inserting my cord into phone and nothing worked. I've tried DFU mode and that wont work either. What the heck do I do now? So annoyed with this.

    I've also restarted my computer and still nothing.

  • My iPhone is stuck on the black Apple logo screen.

    Hi,
    So I just bought my friends used iPhone 2G. So in the car, on the way home, I reset everything on the phone because his all his stuff was on it. So when I got home it said it was done, and it was stuck on the black screen with the white apple logo. I shut it off thinking it would come back on and go to the slide to unlock screen. Nope. It is still stuck on the black Apple logo screen. Keep in mind, this phone has never been attached to my computer. Please help me. I'm really excited that I bought this. Now I REALLY want to use this.
    Thank you,
    DJ

    Do you plan on activating the iPhone with AT&T?
    If so, are you currently an AT&T subscriber?
    If you plan on activating the iPhone with AT&T, you need to get a new SIM card from an AT&T corporate store.
    When connecting the iPhone to iTunes for the first time with the new SIM card inserted, you should be prompted with the AT&T activation process.
    If you don't plan on activating the iPhone with AT&T, did your friend include the no longer activated SIM card inserted in the iPhone - the SIM card that was used with the iPhone when it was activated with AT&T? If so, you can restore the iPhone with iTunes on your computer as a new iPhone. Activation with AT&T will not be required, but the no longer activated SIM card (the SIM card that was used with the iPhone when it was activated with AT&T) must be inserted in the iPhone to complete the restore with iTunes process.

  • HT1414 my iphone is stuck in the "connect to iTunes" screen! even if I turn it off or reboot it! What can I do?

    My iphone is stuck. I tried to update the iOS to get iCloud. Whilst updating the software an error occured (don´t know which) and the screen now is fixed on the "connect to iTUnes". I tried to turn it off, but when turning back on, the apple appears, and then again the connect to itunes screen.
    My itunes does not recognise the iphone.
    What can i do?

    Leave it plugged in, and iTunes open, and hold the home and power buttons at the same time. This is a reset. The screen should go dark for a brief moment before the Apple logo reappears. At this point, let go of the power button but continue holding the home button. Let go when you see the Connect to iTunes screen, and iTunes should say it has detected a device in Recovery Mode. Click restore.

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