HT201269 my ringtones that i purchased have not transfered on to my new phone and are not in my purchased store

my ringtones that i purchased have not transfered on to my new iphone and are not in my itunes purchased does anyone know how to fix this problem

Thank you, thank you! It was pretty easy, once you explained it to me.
Now, do you have any idea why my iPhone looks like it's connected to my Airport Extreme, but will not open pages? My iMac, desktop and my iPad connect, no problem, but my phone won't. Verizon even replaced my phone, but it still won't connect. ?????

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Itunes will not restore information to my new phone and will not read it. Any suggestions on how to fix this?

I got a new Iphone and cannot get itunes to read it and am not able to restore my information to it. Any suggestions on how to fix it? I have even already deleted itunes and redownloaded it.
Thanks
Jamie

Hey MissJamieLW,
Thanks for the question. It sounds like your iPhone is not recognized in iTunes when connected to your computer. To troubleshoot this issue, see the relevant article for your operating system:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Thanks,
Matt M.

HT4623 I have an iphone 5. My number has not transferred over to the new phone although my network provider sais that it has. The network provider sais I must setup phone with itunes. How do i do this?

I have an iphone 5. My number has not transferred over to the new phone although my network provider sais that it has. The network provider sais I must setup phone with itunes. How do i do this?

If you can access anything on the phone, then try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. If this doesn't help, then go to Settings, General, Reset, Erase all content and settings, and this will bring you back to the activation screen.

I damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

i damaged my iphone 5 and have been sent a new one, but i do not have enough storage to back up my phone and do not want to pay for more storage. can i get all of my contacts, photos, etc. on my new phone just by logging into my icloud account?

Not photos, just data synced with iCloud shown in Settings>iCloud. If you don't have sufficient storage to back up to iCloud, back up to your computer instead using iTunes (connect you phone to your computer, open iTunes, click on the name of your phone in iTunes, go to ths Summary tab of your iTunes sync settings and click Back Up Now). Also transfer your purchases to your iTunes library (connect your phone to your computer, open iTunes and go to File>Devices>Transfer Purchases). If you have photo stream photos older than 30 days tha you wan to save, save these to your camera roll before backing up (tap Select, tap the photos, tap the share icon -- box with upward facing arrow, then tap Save to Camera Roll).
When setting up your new phone, when given the option choose Restore from iTunes Backup and restore the backup you made earlier.

After the IOS 6 upgrade the new phone features are not showing up when I get a call. I have a Iphone 4s

I have the Iphone 4S and after the upgrade to IOS 6 the new features are showing on my phone when I receive a call

If the basic troubleshooting steps, including restore as a NEW device, not from backup, have failed to resolve your issue, then you are probably having some hardware malfunction. You will need to bring your phone, and $199 to Apple for out of warranty replacement of the phone.

IPhone 6 will not connect to iTunes. Message phones iTunes are not up to date

WWhen I connect my phone to iTunes. iTunes disconnects my phone and give me a message. The phones iTunes is not up to dat. How do I update without connecting to my computer.

You do not update iTunes on the phone. It is referring to iTunes on the computer. You can either go to the iTunes page to download, or when you have iTunes open, go to check for updates.

How do I get rid of a previous apple i.d. so that I can have the same one on my I Phone and my I Pod Touch

Previously I had an Apple ID with my I Pod Touch using an old e-mail address with @gmail.com. I just recently got the I Phone 5 and set it up using my new apple ID with an @hotmail.com. How can I change the I Pod Touch to the new e-mail address so that the music from my I Pod Touch can be put on my new I Phone.

iTunes/App store purchases are locked to the account that purchased them. You have to log the iPod into the account that purchased them to sync them to your iPod. To change go to Settings>iTunes and App Stores and sing out and sign back in.
iTunes on the computer also has to be logged into the account.

I do not have the money to buy a new computer and wish not to be vulnerable using your latest version of Firefox. I want to stay with the previous version.

I saw a previous question from a windows user, but it seemed like it was from a very long time ago (talking about the 3.x.x editions), and all the links on that thread seemed to only have updates of 3. I just want to stay with the version of Firefox before this latest update (10/30/12) that say 16.0.2 doesn't work well with my older Mac OSX. Can you provide me a link to reinstall that, and forgive my ignorance, but let me know exactly what I need to do to avoid losing preferences and bookmarks and such? Thanks very much.

All Firefox 16 versions still work with your OS X 10.5 operating system, but that is the last version that will work.<br />
Firefox 17 will require OS X 10.6 and later.
You can see the Firefox 17 (currently in beta) system requirements here:
http://www.mozilla.org/en-US/firefox/17.0/system-requirements/

I have updated my iPhone4 to ios5. tried using the photo lib, camera roll and creating new albums. I have also transferred photos to the new album and it great.Is there a way to delete a photo in a single album and not everywhere?

Hoping to get an answer

You can sync photos from your computer via iTunes, and each folder that you sync will get its own album : syncing photos. You will need to sync all the photos that you want on the iPad together in one go - synced photos can't be deleted directly on the iPad, instead they are deleted by not including them in the next sync.
In terms of albums that you create directly on the iPad no, effectively you are just creating pointers to the photos in those new albums, so if you delete the original photo you will therefore also be deleting all pointers to it.
You could consider a third-party photo management app instead e.g. Photo Manager Pro

I have Creative Cloud, but I got new computer and am not sure how to download my Creative Cloud and all it's counterparts onto my new computer. Please advise, thanks.

I've tried googling what to do, but I still haven't had much luck.

Download and install the desktop manager, sign in, install the desired subscription applications.
Creative Cloud Help / Creative Cloud for desktop
https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop.html
Creative Cloud Help / Sign out, Sign in | Creative Cloud desktop app
http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Creative Cloud Help / Install, update, or uninstall apps
http://helpx.adobe.com/creative-cloud/help/install-apps.html
Installing Creative Cloud Apps
http://tv.adobe.com/watch/cs6-creative-cloud-feature-tour-for-video/installing-desktop-app s-from-creative-cloud/

Reminders are not keeping the date/time I set and are not reminding me.

When I create a reminder, I schedule the date/time to be reminded. Once I close the Reminders, the date/time are removed from the items in the list. This just started a few days ago. I haven't done an update; my phone is up to date.
Thanks!

Body text in all of the Page Layout templates is filler text, in Latin. It's there to show the user (that would be you) what a mass of text will look like on the page, without the distraction of having the words actually mean something in the language of the user.
That filler text is also "Placeholder" text. Click anywhere in the box holding that text and ALL of the text in that box will be selected. Type a single character, and ALL of the placeholder text will disappear, replaced by the character you typed.
(Some) Headline text in the same templates is in English (possibly in other languages in other localizations), which may or may not be a good idea. A headline reading "Vikings new Champs!!" could blind the user to several posible uses for that template. A headline reading "Lorem Ipsum" leaves those possibilities open.
Regards,
Barry

HT1386 im tring to switch everything to my new phone and its not letting me please help me

need help with switching my phone over to new one

Transferrring information from your current iPhone to a new device

HT201269 I have purchased music in itunes and had to get a new phone, and when I look up the music on itunes under purchased they arent there or on my phone. How do I get that back

How do I get my music from Itunes to my new phone? When I look up purchased in my itunes account nothing is there

Hello Jeffrey,
Congratulations on your new iPhone 5s! Also, thank you for the details of the issue you are experiencing with your purchased music
It sounds like you have tried the steps in the following article, and are not seeing your purchased music when looking in your Purchases:
Download past purchases
http://support.apple.com/kb/ht2519
If you are not finding your purchased music in Purchases, it may be that the music is hidden. Follow the steps below in iTunes on your computer to check if it is hidden and unhide it:
To unhide your purchases
Open iTunes on your Mac or PC.
If you're not already signed in, choose Store > Sign in.
Choose Store > View My Account. (You may be asked to enter your password again).
On your Account Information summary, scroll down to the "iTunes in the Cloud" section and click Manage.
Choose a content type by clicking Music, TV shows, Apps, or Books from the top.
Click the Unhide button next to the item you would like to restore.
Note: If the item you are unhiding is not already downloaded on your computer locally, it will begin downloading automatically.
iTunes Store: Hiding and unhiding purchases
http://support.apple.com/kb/ht4919
If you are still not able to download the album, you can report the issue with this purchases using the steps in this article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Thank you for using Apple Support Communities.
Best,
Sheila M.

I have IPod classic that I have been extremely happy with. I now have purchased ipod nano and Iphone. the older version and the new 2.2 are not compatiable. I want to use all my IPods and Iphone,

have IPod classic that I have been extremely happy with. I now have purchased ipod nano and Iphone. the older version and the new 2.2 are not compatiable. I want to use all my IPods and Iphone, but I only have my one computer, how can I update all of my Apple products. I want to use them all.

Hello graingers45,
graingers45 wrote:
have IPod classic that I have been extremely happy with. I now have purchased ipod nano and Iphone. the older version and the new 2.2 are not compatiable. I want to use all my IPods and Iphone, but I only have my one computer, how can I update all of my Apple products. I want to use them all.
What do you mean it isn't' compatible? What isn't compatible?
There is no limit to the number of iPods you can sync to one computer, iTunes library, or iTunes account. Simply connect each separate iPod/iPhone to your computer and configure each to sync whatever content you wish to.
B-rock

HT203167 I have lost my audiobooks that I purchases on my old phone. I have gotten a new phone and they are not in the iTunes downloads. Please help.

I have lost my audiobooks that I purchases on my old phone. I have gotten a new phone and they are not in the iTunes downloads. Please help.

Audiobooks are currently a one-time only download - have you not got them on your computer and/or on a backup ? If not then you can try contacting Apple, but they are under no obligation to let you re-download them : http://www.apple.com/support/itunes/contact/

HT201269 my ringtones that i purchased have not transfered on to my new phone and are not in my purchased store

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