HT201272 iTunes store frustration,...again

have bought several albums lately and I find that one or two songs aren't downloaded correctly, I've tried to go to previous purchases but can't get the cloud download function to work for the songs I need; frustrated

yes I did actually, a Rush song from Vapor Trails, deleted it and the cloud is still grayed out as a non-option
I'd report the issue to the iTunes Store, then.
Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
Find the item that is not playing/redownloading properly. If you can't see "Report a Problem" next to the entry, click the "Report a problem" button. Now click the "Report a Problem" link next to the item.

Similar Messages

I keep getting error code-3000 error at itunes store try again later?

I keep getting error code -3000 error at itunes store try again later what the heck?

Hi luvthesuns,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are getting a few error codes. I would recommend that you read these articles, they may be helpful in troubleshooting your issue.
iTunes: Possible iTunes Store errors - Apple Support
iTunes Store reporting error 0x80090318
Apple software on Windows: May see performance issues and blank iTunes Store
Troubleshooting Home Sharing - Apple Support
Cheers,
Mario

HT1689 Why do I keep getting unable to purchase from iTunes Store try again later ?

Why do I keep getting unable to purchase from iTunes Store try again later ?

Hi Nanas12,
Thanks for visiting Apple Support Communities.
If you continue to see an "unable to purchase" message on the iTunes Store, I recommend the troubleshooting steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy

TS1424 I keep getting unable to gift from ITunes Store try again later what can I do to fix this?

I keep getting unable to gift from ITunes Store try again later what can I do to fix this?

Hi Nanas12,
Thanks for visiting Apple Support Communities.
If you continue to see an "unable to purchase" message on the iTunes Store, I recommend the troubleshooting steps in this article:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
Cheers,
Jeremy

ITunes will not connect to the iTunes store once again

Okay so last year when I updated my iTunes I could not connect to the store. I eventually got it to work. Well I went to update my itunes again to update my iphone and once again after itunes installed it will not connect to the store so I cannot update my iphone. I have deleted it and added it again in both norton and windows firewall and it still will not work. Any help would be great as this is a real pain.
Thanks
Here is the output when I run diag.
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
LENOVO 0768A78
iTunes 8.2.0.23
QuickTime 7.6.2
FairPlay 1.4.10
iPod Updater Library 8.1d19
CD Driver 2.1.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.5.1.3
Apple Mobile Device Driver 1.43.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 7D8A8483B8B9A46A
Current user is not an administrator.
The current local date and time is 2009-07-05 22:10:14.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
Intel Corporation, Mobile Intel(R) 945 Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {EA374AA4-C2F2-4B22-8CF0-2DE8DCB49783}
Description: Broadcom 802.11g Network Adapter
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Sun Jul 05 20:58:03 2009
Lease Expires: Mon Jul 06 20:58:03 2009
DNS Servers:
Adapter Name: {8246CDCC-66C9-4BAD-B147-7C842940147A}
Description: Realtek RTL8139/810x Family Fast Ethernet NIC
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969
Lease Expires: Wed Dec 31 19:00:00 1969
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2009-06-20 21:52:34.

Are you running any of Symantec's (Norton) or McAfee's Internet security products or anything similar, or an antivirus/antispyware application? There have been reports that some such utilities treat an upgrade to iTunes as a new application and can block the application from connecting. So you have to go in and reset the utility to allow iTunes. The same thing can happen if you upgrade the security product (this has particularly been a problem with recent McAfee upgrades).
Check the settings for your utility. If iTunes is still listed, remove and re-enable the exception for iTunes. Consult your utility's documentation for the appropriate procedure; you can find instructions for Norton on Symantec's web page for iTunes. You may also need to check the built-in Windows firewall as well.
Hope this helps.

5002 - Error In itunes Store - Try Again Later?

New to iTunes, Windows7 - Logging in to iTunes Store - I get 5002 error. Should I just do what's suggested and "Try again later" ? My Apple ID is good on the website and I was able to change my password, rebooted my computer and even obtained this support forum id. I just keep getting the 5002 error when logging in to the iTunes store. Help !

So you already followed these steps?
This alert is often the result of an issue with verifying your billing.
Quit iTunes.
Open iTunes.
Test the issue.
If it persists, sign in to store.apple.com using your iTunes account
Click on Change account information
Modify or remove your credit card information.
Click Continue.
Test the issue.
If you have I'd try calling AppleCare back and telling the it is error 5002 and already tried troubleshooting steps as listed in TS3297 and that you have already tried to email iTunes support and have yet to recieve a response.

IMatch ... error 4010 cannot connect to itunes store try again later

Hey can anyone help..
i have purchased iMatch and am having alot of trouble trying to sync my library with imatch cloud i have over 4000 songs but only have 1000 on my iphone 4s it states half way through syncing error 4010 cannot connect to itunes store please try again later. im using windows vista have tried turning imatch on and off with no joy and followed all the trouble shooting and still cant seem to resolve..

Did it last the whole day or just recently? Sometimes it can be a temporary problem with iTunes, but if it's been for the day, then it may probably be another problem.

Itunes store hanging again

Hi. Can anyone help?
I installed windows 9.01 in September and had loads of problems with the Itunes store. The main issue was that the progress bar at the top of the screen would freeze at the halfway point when trying to access the store. My problem was eventually resolved by adding the 3 itunes addresses into the parental controls web filters list on the CA Security software I use.
I have just tried to access my Itunes store today and the progress bar is freezing at the halfway point again. I have made no other changes to my laptop since sorting the last problem. Any ideas why this has started happening again?
Thanks

This is madness, diagnostics are telling me my last successful connection to itunes store was today...how can this be....it won't allow me access to itunes store.
Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv9700 Notebook PC
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.6.0.32
Apple Mobile Device Driver 1.45.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number 697A164FFF4491E8
Current user is not an administrator.
The current local date and time is 2009-12-09 13:37:11.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {C1AC839F-EA66-44EE-9C1A-B5C8239FAAF3}
Description: Intel(R) Wireless WiFi Link 4965AGN
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Wed Dec 09 13:13:34 2009
Lease Expires: Thu Dec 10 13:13:34 2009
DNS Servers: 192.168.1.1
192.168.1.1
Adapter Name: {702025D8-EBF2-4492-BA7E-30FB2A9B869A}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Adapter Name: {3A42D9DB-E471-4A7B-A20F-1129CCDBD793}
Description: Realtek PCIe GBE Family Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970
Lease Expires: Thu Jan 01 00:00:00 1970
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2009-12-09 13:34:54.
** CD/DVD Drive Tests **
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: TSSTcorp CDDVDW TS-L632N, Rev 0503
Audio CD in drive.
Found 12 songs on CD, playing time 43:41 on Audio CD.
Track 1, start time 00:02:33
Track 2, start time 03:24:15
Track 3, start time 05:37:18
Track 4, start time 10:51:08
Track 5, start time 14:04:08
Track 6, start time 17:50:50
Track 7, start time 20:53:25
Track 8, start time 25:45:08
Track 9, start time 29:17:00
Track 10, start time 32:48:38
Track 11, start time 35:57:73
Track 12, start time 37:47:00
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 24.
The drive CDRW speeds are: 24.
The drive DVDR speeds are: 24.
The drive DVDRW speeds are: 24.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4450(0x00001162). It happened on drive E: TSSTcorp CDDVDW TS-L632N on CDR media at speed 24X.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running. COM interface not properly installed.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device service 2.50.39.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) ICH8 Family USB Universal Host Controller - 2830. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2831. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2832. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2834. Device is working properly.
Intel(R) ICH8 Family USB Universal Host Controller - 2835. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836. Device is working properly.
Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 5U8421PS5BF
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.

Is the iTunes store down again?

I do not have access.
Thanks.

It is NOT only an iTunes 8 issue. I was unable to make any purchases on the iTunes store last night before I updated to 8, and still cannot make any purchases now after I upgraded.
It is quite frustrating that I can browse the store and find things I like, but I cannot actually BUY anything. Apparently my money is not THAT important. Nor is anybody else's.
In today's society, it's completely unheard of for any company, big or small, to go longer than 8 hours without the ability to process purchases, it's usually a fatal business mistake. Yet we just sit back and let it happen?
This from a company that is already behind the times in online multimedia purchasing to begin with. iTunes is one of the only companies left who do not keep records of content purchases that allows users to re-download content in the event of a hard drive failure or similar. Once you buy, Apple washes it's hands of you as a customer. I'll call that the "as long as we got OUR money..." syndrome.

ITunes Store down again!?

Is the iTunes Store ever up anymore? I know I was told it would be back up in a week or two when I called back in November, but I just checked today and I'm still getting the 'iTunes Store is temporarily unavailable' message. Has Apple discontinued the store for iTunes v8 on OSX 10.4 and below without bothering to tell anyone? What a sucky thing to do right before Christmas!

I got an iTunes store gift certificate for Christmas. Given that the store is STILL down, is there any way to redeem it for cash, given that Apple no longer seems to supply the service that they claim to?

Getting an error message with Itunes store. try again later. What's up?

Getting an error message- Try again later for Itunes. What gives?

It sounds a lot like your phone was jailbroken or hacked to unlock it before you updated.
Was it?

Descriptions of individual episodes of my podcast NOT showing up in iTunes Store Listing AGAIN

I had this issue occur a while back, where the descriptions of invdividual episodes of my podcast would not display in iTunes - instead, a "--" would appear. At the time, the reason for this issue's occurrence was because I did not have a <itunes:subtitle> tag decalred for each individual episode. I have since gone in and added that string, and the descriptions had shown up in iTunes.
Just today, I added a new episode to my feed. The descriptions are all gone again! In their place: "--." Each item, including the most recently added episode, has a <itunes:subtitle> tag, so I am really not sure now what the issue is!
http://talkradiomeltdown.com/podcast.xml
http://feeds.feedburner.com/talkradiomeltdown
http://talkradiomeltdown.com/itunes

Roger,
The second feed that you mentioned:
https://itunes.apple.com/gb/podcast/talk-radio-meltdown-radioyou/id425903848
using the feed at
http://talkradiomeltdown.com/radioyou-podcast.xml
... is irrevelant. It was a separate edition of my podcast that was granted its own special feed. It has not been updated since 2010-2011.
My main concern is my feed at: http://talkradiomeltdown.com/podcast.xml. That is my main feed. The last time I had this issue, you were very helpful in pointing out that I was missing the <itunes:subtitle> tags; I had gone in and added them, and after a couple of days, the feed updated with the subtitles in place.
However, it appears that, since adding a new episode yesterday (our first new episode since early September) the subtitles/descriptions seem to have vanished again.
Hopefully this resolves itself in a couple of days. I will check my feed again, though running the .xml file through FeedValidator.org has brought up no errors in regards to bad formatting.
Jack

Slow iTunes Store downloads - again

Few days ago it took me over 3 hours to download album just 180 MB in size - I though that it was bad.
An hour ago I got notification that new episode of Grey's Anatomy is ready for download - so I fired up iTunes and started download. It is crawling...
What used to be a 35 to 40 minutes download now shows 36 hours (yes, hours!!!) remaining.
I remember we (a lot of reports here at that time) had such slow downloads several months back and problem lasted for about few weeks.
Are we heading for another slow months????

I usually test around 5 as well, but sure enough I noticed a HUGE slowdown in my internet speed after an evening of downloading rentals last week. The slow speed (less than 1.5!) continued on after that and it took a tech support call to my ISP to get it "fixed".
My guess - Qwest is "throttling" video-intensive internet use. Torrent or not.
I believe Qwest automatically throttles any encrypted downloads but I don't know if AppleTV downloads are encrypted?
My speed is back up around 5 again, and I will keep a close eye on it next time I rent.

ITunes Store No Longer Recognizes AOL IDs

Here we go again. The iTunes store once again will not recognize valid AOL IDs. I was just on AOL, and I logged in smoothly. Can't log in smoothly at the iTunes store, however -- it tells me that the ID I just used on AOL isn't valid!
Unbelievable. Why can't they get this right? Apple and iTunes has to be the most frustrating set of operating systems and websites in the world today. They can't get the most simple things to work right. And to think I was considering buying an Apple PC to replace my aging HP PC. Not anymore! Anyone know of music download sites that they like? I'm switching away from iTunes given all the failures they've had and their inability to manage their site properly.

Make sure that you selected the correct iTMS country when trying to logging into your account.

ITunes Store app won't open..

I have the 5s and for some reason my iTunes store won't open. can anyone help me before taking it in to get checked? thanks..

Reboot your 5S. It's just 5 minutes to make iTunes Store work again.

HT201272 iTunes store frustration,...again

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