HT201302 Using a windows 8 at question 5 at "right click logo" there is no option of "import pictures and videos" HELP!!!!!!

I'm using a windows 8 and an Iphone 5 and am trying to download photos from my phone to my computer. I found the link http://support.apple.com/kb/HT4083 from another question but when I get to question 5 where it says "right click logo" it's an unidentified logo that says iphone and even when I right click it there is no option of "import photos and videos". HELP!!!!! been working on this for weeks and cannot acomplish a thing. help please!!!

Alright, if you go to computer and right click on the iPhone, import is not an option? If you go to Control Panel and go to AutoPlay, can you change the settings for the phone? It should recognize it as a digital camera. Also, if the iPhone has a passcode and is locked when you connect it, you will not be able to import the photos either. If it has a passcode, unlock it, then connect to the computer and see if you can see the choice to import then.

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