HT201303 I have been asked to update payment information, when that information was updated it says the card has been denied? i entered the information twice and it still says denied?
I have been asked to update my billing information on my account, when I update the account the info that comes back is that the card is denied? i have enterd it three times, and I know that the card is good and not expired. can anyone give me any advice?
How were you asked to update this information? Was it in an email? - if so you need to check whether it's genuine by looking at the sending address and the long header, and the URL of any link in it. If you are not absolutely sure it's from Apple you need to stop the card.
If you were actually on the iTunes Store having gone there directly then the request would be genuine, so no worries there, but you will need to contact Support. Go to https://getsupport.apple.com ; click 'See all products and services', then ' 'iTunes', and then 'iTunes Store', then 'Purchases, Billing & Redemption'.
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i keep putting the code in for a i tunes card and it keeps telling me the card has been redeemed but i cant see any money on my account
The receipt usually takes more time to receive. I got my receipt from about 7:00pm yesterday at about 10:00pm today.
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I tried to buy the WhatsApp app. The card has been charged. but the app wasnt downloaded.i need help Urgently.
Downloading past purchases from the App Store, iBookstore, and iTunes Store
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No credit card but says my card has been declined
So... I don't have a credit card, nor have I ever had one on file in my iTunes ID. But now when I try to buy an album, via iTunes Card, it says my credit card has been declined. help?
You can't delete an account, and all of the account's downloads will remain tied to the account.
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on your phone then tap on your id in Settings > iTunes & App Store and tap on 'View Apple ID' on the popup and log into your account - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you haven't already done so then you may want to contact iTunes Support to let them know : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
Phone says sim card has been removed
Hi I'm having issues with my galaxy s4 saying my sim card has been removed but it hasn't. I really need phone for my work. What should I do
1) The SIM card may be damage,you may need a new SIM card.
2) Phone Sim card slot maybe broken,that could be a costly repair.
Turn off the phone,try take the battery and SIM card out and put it back in and restart again.
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Help!!!! My iTunes keeps saying my card has been declined and won't accept my card details
Help,,,,,!!
This evening my iTunes account decided that there was an issue with a previous item I'd downloaded and made me go to my account to re-enter my bank info as it was 'apparently' invalid and not accepted.
Has anyone else had this? I have tried re-entering my bank info about 5 times and still every time it keeps saying payment method declined.
There is nothing wrong with the card as I have made other purchases with that card online today.
This is my only bank card so cannot use another one and now have outstanding stuff to pay for on iTunes!.?!
Can anyone help me!!!!!!It's not a debit card, is it? The iTunes Store apparently no longer accepts debit cards. The current valid payment methods are listed here:
http://support.apple.com/kb/HT5552
If it is a debit card, you can try contacting the iTunes Store and asking if there is any way to use your card, but they probably will tell you that it's not possible.
http://www.apple.com/emea/support/itunes/contact.html
If it's a true credit card, make sure the billing information you're entering matches the billing information on your card statement exactly. If you're certain that it does, contact the iTunes Store and request assistance.
Regards. -
Im trying to purchase whatsapp on my iphone 4s i do have enough in my bank to make the purchase but when i put my bank details in and press done it keeps telling me its been declined why is this
These are user-to-user forums, nobody on here will know why it's being declined.
Is the namd and address that your credit card is registered to exactly the same as you have on your iTunes account, and have you checked with your card issuer to see if it's them that are declining it ? Otherwise you can try contacting iTunes support and see if they can help : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption -
HT1918 it keeps saying my card has been declined when i update my settings?
what do I do?
First, talk to your credit card company and confirm that there is no reason for your card to be denied. If they confirm that all should be well, go here:
http://www.apple.com/support/itunes/contact/
and follow the instructions to report the issue to the iTunes Store.
Regards. -
Why does it keep say my card has been declined
II'm trying to download games and buy from apps that I have and it won't let me unless I verify my card I have put my card details in it and it keeps declining my card so I can't download anything I have 15 pound credit on my account but it's still asking for my card details someone please help lol
We can't help you.
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes. -
I was entering my itunes gift card and after hit submit I lost internet connection. I never got my giftcard redeemed and now the card wont work. Help please
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I have a balance of $32.86 on my account (from loading a Itune gift card) which I have not used. How can I redeem this if I buy a song. I ask the code which I don't have anymore.
If the card has been redeemed onto your account then you shouldn't need to re-enter it - I've never had to re-enter any of mine, and once a card has been redeemed it effectively becomes zero, it's value should be added to your balance. What is happening when you try to buy the song ?
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i have 15.00 on my itune gift card but it`s saying the card has been redeem but i didn`t buy anything yet.You can still see the 15.00 in on my itunes.
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact -
I entered my debit card for a app latter when I went to update all it asked password as usual then said sign in required took me to page sayin my card has been declined use alternate I don't have alternate but now it won't let me download free apps niether
Do you have enough funds in your bank account?
otherwise iTunes sometimes black lists card if there are too many fradulent purchases
Reason why they might black list a card is possibly you call in for alot of fradulent purchases
One more reason can be because iTunes does actually limit the amount you can change payment methods
Call AppleCare Phone support and have your call directed to iTunes Store
1-800-275-2273 -
I am unable to purchase games. I have been purchasing games since last year. Now I get an error update payment info when I do that it says contact iTunes support. I've sent an email, no reply, called them they said go to expresslane.apple. No help available there, cannot chat online bcos I'm not in the US. I have sent an email but didn't get any response. Please someone help my son wants a game.
zqa wrote:
... it says contact iTunes support. ...
To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
Expect a reply within 24 to 48 hours. -
The wifi has been lost or disconnected on my iPad. It's the iPad 2 and has not been updated yet. It's IOS 6.1.3 .. how do I add a network back onto it? I have typed in the name and chosen each of the securities and still hasn't connected!
Hey there Luba_kalstad,
It sounds like you are unable to join your network and cannot see it in the Wi-Fi list in Settings. I would try the troubleshooting outlined in this article named:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/ts1398
Be sure you're in range of your Wi-Fi router (access point).
Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps.
Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance.
Restart your iOS device.
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
Tap and Forget this Network.
Try to connect to your desired Wi-Fi network.
Note: You may need to enter your Wi-Fi password again if your network requires one.
Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.
Update your device to the latest version of software.
Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility.
And this section down toward the bottom if needed:
Unable to locate a Wi-Fi network
Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks.Note: It may take a few seconds for the Wi-Fi network name to appear.
Move closer to your wireless router (access point) and attempt to locate the Wi-Fi network.
If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.
Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.
Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Thank you for using Apple Support Communities.
Take care,
Sterling
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