HT201303 My security questions aren't working and I know exactly what they are!  I apparently didn't put a rescue email when I made them. WHAT DO I DO?!

My security questions are not working.  I know EXACTLY what they are for I have them written down.  I also, apparently didn't make a rescue email.  The website is TERRIABLE and keeps looping me back to different solutions that DON'T help.  WHAT DO I DO?!

Check the AppleCare number for your country here:
http://support.apple.com/kb/HE57
Call them up, and let them know you would like to be transferred to the Account Security Team.

Similar Messages

  • HT201303 My security questions aren't working is there a way to reset them?

    My ID keeps asking for security questions I dont remember them is there a way I can get them or reset them?

    Welcome to the Apple Community.
    You might try to see if you can change your security questions. Start here, change your country if necessary and go to manage your account > Password and Security.
    I'm able to do this, others say they need to input answers to their current security questions in order to make changes, I'm inclined to think its worth a try, you don't have anything to lose.
    If that doesn't help you might try contacting Apple through Express Lane (select your country, navigate to iCloud help and enter the serial number of one of your devices)

  • HT201303 My security question is not working and the recovery e-mail is not mine!!! how can I reset the security questions?

    Hello,
    I put a 100$ in my account, when I came to buy it asks me for the security questions although my password is correct. When I answered the security questions, it says it is wrong. I tried to change my security questions by send a recovery e-mail but the e-mail address it is sending to is not mine (its other than the alternative e-mail) I can't change the security questions and I can't use my credits to buy apps. what should I do to fix this problem?

    Saunakhvshg,
    contact Apple directly.

  • I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one?

    I have forgotten my appleID password and the email it is linked to is deactivated, security questions aren't working. This is on my iPhone and iTunes acs so I can't sync with my new computer. How do I merge AppleID accounts and shut down the old one (when I have no password and the security questions aren't working?)

    You cannot merge Apple ID accounts, that has never been supported.
    You can contact the Apple ID Security folks per the listing in http://support.apple.com/kb/HT5699 and they can help reset security questions and get the account working.

  • HT5312 Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

    Hi, i didn't put a rescue email and i need the answers for the security questions cuz i forgot them

    If you can't remember your security questions / answers go to  Express Lane.
    select iTunes from the list, then iTunes store.        On the next screen select account Management.  There, select iTunes store account security and write that you would like to reset your security questions and / or answers.   You should get an eMail reply over the next 24 hours.

  • HT204088 I forget the answers to my security questions, how do I find out what they are?

    I'm trying to buy a song for an important event and due to it being the first time on this laptop that I am purchasing a song, I have to provide the answers to my securit questions and i cant remember them. How do I find out what they are? Please.

    f you have a rescue email address set up on your account then you can try going to https://appleid.apple.com/ and click 'Manage your Apple ID' on the right-hand side of that page and log into your account. Then click on 'Password and Security' on the left-hand side of that page and on the right-hand side you might see an option to send security question reset info to your rescue email address.
    If you don't have a rescue email address set up then go to Express Lane and select 'iTunes' from the list of 'products' in the middle of the screen.
    Then select 'iTunes Store', and on the next screen select 'Account Management'
    Next choose 'iTunes Store Account Questions' or 'iTunes Store account security' (it appears to vary by country) and fill in that you'd like your security questions/answers reset.
    You should get an email reply within about 24 hours (and check your Spam folder as well as your Inbox).
    Or you could see if the second half of Kappy's reply in this thread helps : https://discussions.apple.com/message/20357006#20357006

  • I forgot my Apple ID password and I can't reset it because my email account has been closed and the security questions don't work

    I Forgot my Apple ID password and I can't reset it because the related email account has been closed and the security questions don't work! How do I solve this? Thank you.

    Click here and contact Apple.
    (113292)

  • HT201303 I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can buy in app even I have credit in my account ?????

    I forgot my security questions and the option of sending an email to reset the questions to my rescue email doesn't  appear . What can I do to retrieve thes question because I can't buy any app even I have credit in my account ?????

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • Security questions won't work for apple id

    After new software, iphone 4 asks for answers for security questions before will let me buy anything from itunes but times out before I can put them in.  I've tried hundreds of times and still wont work.  Guy at genius bar at Apple Store said it was due to high traffic after software update but still can't get it to work.  Any ideas???? (this is for my daughter's phone and she is quite distressed!)

    What exactly happens when you try to sign out of iCloud? In reality you delete the iCloud account (bottom of Settings.iCloud screen) from the device, not sign out.
    With iOS 7 you have to enter the password for the current account to sign out.
    Also, you will not be able to delete the account if the Restriction that prevents changing accounts is set (settings>general>Restrictions)

  • Requested password change, email from iforgot never arrives in my inbox.  The answers to the security questions don't work either.

    I am trying to set up my son's new itouch message and Face Time.  I made an apple id for him, but think the process got interrupted before I finished and now we can't sign into his account.  I went to manage apple id, requested an email be sent to reset password (because answers to security questions don't work), it shows an email was sent, but it never shows up in his inbox or mine which is his rescue email.  I tried creating a new apple id with his email, but it shows it already exists.  I am not sure what to do next.  Does anyone have any suggestions?  Everything else is run through my iTunes account so he can have access to all the apps and music that the rest of the family has purchased/uploaded.  Help please!  Thanks.

    Contact iTunes
    Apple - Support - iTunes - Contact Us
    Rescue email address and how to reset Apple ID security questions

  • I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    I can not purchase from the iTunes store because of the security question I am I do not know your security question and alternative mail has been hacked

    You need to contact Apple. Click here, phone them, and ask for the Account Security team.
    (87808)

  • TS4057 I did this and now my videos are not working. They show the pictures aren't there on some and on others it shows they are there, but doesn't show them in the player. When I try to Share anything it just says Waiting for Processing for hours. What d

    I did this and now my videos are not working. They show the pictures aren't there on some and on others it shows they are there, but doesn't show them in the player. When I try to Share anything it just says Waiting for Processing for hours. What do I do?
    I also got Motion and can't figure out how to use it with Final Cut Pro X. Any help woud be great. Thanks

    I have no idea what may have caused your MacBook to stop working, but from your description it kind of sounds like it may have started before you ran Software Update and installed the new Apps. Just the general slow feeling and bugginess is what tips me off. You said that you weren't sure if you had closed all open windows, that doesn't matter if the computer restarts itself. It automatically closes all other open applications when restarting.
    As to your data being retrievable, if when you take it in they do a fresh install of the OS, then no, it will not be unless you want to pay several thousand dollars to a software retrieval company.
    I am glad to hear that you have taken into the Apple Store to get it fixed, and that you have all of your purchased music backed up to your iPod. You should be able to just transfer it all back to iTunes once you get your computer back should it be necessary.
    As a side note, the proper place for this topic would probably in the MacBook forums, not iTunes since there is no evidence that iTunes started the issue.

  • Links in email aren't working and ads aren't displaying in email either

    Links in email aren't working and ads aren't displaying in email either.  What settings should be changed to correct this.?

    Go to settings>general> restrictions and see if anything has been turned on.

  • Forgot your security question in my account and I want to get it back

    Forgot your security question in my account and I want to get it back

    Provided your still able to log in to your Apple ID, you should be able to follow this link through and change them
    https://appleid.apple.com/cgibin/WebObjects/MyAppleId.woa/192/wo/4tSJBrdAn9ISICR 0hw7ubM/7.0.67.17.11.3.1?menuOption=EditAppleIDAndPassword
    Otherwise contacting support may be an option?

  • HT201303 Forgot security question answers!

    My brother set up the security questions on my account and forgot them but never told me the answers. What can i do to change them as i cant rent a film with out knowing the answers.
    Thanks

    Buddy, you may contact the iTunes Store Support. They may help you reset your securitry questions. Here:
    https://expresslane.apple.com/

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