HT201342 It seems that my iCloud address has been duplicated to another user in the UK? I'm in NZ how can I resolve this

It seems that my iCloud address has been duplicated to another user in the UK? I'm in NZ how can I resolve this

I think it's most probable that someone is giving out your address by mistake: in which case they wouldn't be receiving any of the emails. Was there any indication that there had been any response? - a follow-up message, for example?
You could try contacting iCloud Support, though I don't know how much help you will get.
To contact iCloud Support: if you currently happen to have AppleCare, either because you recently bought Apple hardware or have paid to extend the inititial period, you can contact them here:
http://www.apple.com/support/icloud/contact/
You will need the serial number of the covered hardware.
If you are not covered by AppleCare, then - in common with other free email services - there is no free support and you may be asked to pay a fee. You could try arguing that if there is indeed a duplication it's their fault, as it certainly shouldn't happen, and you therefore shouldn't be charged.

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HT4929 I have os x 10.6.8. When I try to update it says there are no updates for my sytstem. I want to get iCloud on my Mac Book Pro and one of the requirements is 10.7.2 how can I get this done?

I have os x 10.6.8. When I try to update it says there are no updates for my system. I want to get iCloud on my Mac Book Pro and one of the requirements is 10.7.2 how can I get this done?

Welcome to the Apple Community.
You can purchase Lion from the Mac App Store. You will need to meet the requirements for Lion, but the Mac App Store will tell you whether your Mac is capable of running Lion or not.

My MacBook pro has been hacked, 20 viruses-ClamXav doesn't get rid of them. How can I do this?

I have MacBook Pro Retinam Late 2013 running Yosemite 10.10.1. There is a vulnerability which Apple is working to fix in the next update. I fell victim to this by using the Search box to find something in my system. This opened my email, which left no protection! (Thanks very much, APPLE!). Hackers immediately invaded my system, stole my contacts and passwords. I called Yahoo and got my passwords changed, but KEYCHAIN has been hacked as well. ClamXav found 20 issues on my system! However, ClamXav only discovers the issues, does not fix or quarantine them.
I need a GOOD AV program. Can anyone suggest a program that could eradicate this malicious email invasion?

For fastest, most efficient answers to questions such as this, visit the ClamXav Forum
pjscello1 wrote:
I have MacBook Pro Retinam Late 2013 running Yosemite 10.10.1. There is a vulnerability which Apple is working to fix in the next update. I fell victim to this by using the Search box to find something in my system. This opened my email, which left no protection! (Thanks very much, APPLE!). Hackers immediately invaded my system, stole my contacts and passwords.
The vulnerability you seem to be talking about only lets the sender know you have a valid e-mail address. It is not known to allow hackers to get into your computer in any way unless you gave them physical access or approved shared access over the network. If your contacts were compromised, chances are much greater that they were obtained from the account on Yahoo's server, which happens all the time. Changing your password is the correct solution to that.
I called Yahoo and got my passwords changed, but KEYCHAIN has been hacked as well.
What evidence do you have of that?
ClamXav found 20 issues on my system! However, ClamXav only discovers the issues, does not fix or quarantine them.
ClamXav will delete or quarantine any infected file, but you should never allow an A-V program to do that with e-mail as it will corrupt the mailbox index which could lead to several issues going forward. See Dealing with Infected Files. There is no such thing as fixing infected files on a Mac. They are either malware and need to be deleted or safe files.
Again, you can get much better information on the Forum if you will post more information about what was found where using the following procedure:
To get detailed infomation on what ClamXav has found, after completing the scan, click in the top pane of the ClamXav window where it shows the Infection / File Name / Status to make sure it's in front and type the key combinations <Command>-A, <Command>-C (or choose "Select-All", "Copy" from the "Edit" menu) to copy the information to your clipboard, then come back here and type <Command>-V or choose "Paste" to show us what was found where.

I'm running 3.6.10 on a Vista box and for several days, Firefox has been attempting unsuccessfully to install an upgrade to 3.6.12. How can I get this update to either work or stop trying.

The next time it happens, I'll append the error message, and more details, but essentially after downloading something an alert box appears stating that Firefox cannot complete the update because it can't install the update. No reason given or actually even a name for the update.

The next time it happens, I'll append the error message, and more details, but essentially after downloading something an alert box appears stating that Firefox cannot complete the update because it can't install the update. No reason given or actually even a name for the update.

TS3899 My ipad was working fine but if I go to send an email, a note pops up that my email address has been rejected by the server, what does that mean?

Hi, my Ipad was working fine but if I try to send an email, a note pops up that my email address has been rejected by the server, what does this mean? I am still receiving emails and can access websites through Safari.

iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Using a POP account with multiple devices
http://support.apple.com/kb/ht3228
iOS: Adding an email account
http://support.apple.com/kb/HT4810
iOS: Setting up an Outlook.com, Hotmail, Live, or MSN email account
http://support.apple.com/kb/ht1694
iPhone, iPad, iPod touch: Microsoft Outlook 2003, Outlook 2007, Outlook 2010 may not display contacts and calendars after sync
http://support.apple.com/kb/TS1944
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
How to Sync Contacts with Your iPad Using iTunes
http://www.dummies.com/how-to/content/how-to-sync-contacts-with-your-ipad-using- itunes.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iCloud: Create a group and add contacts to it
http://support.apple.com/kb/PH2667
eMail Groups - You can use a third party app that many users recommend.
MailShot - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
Group Email - https://itunes.apple.com/us/app/mailshot-pro-group-email-done/id445996226?mt=8
iPad Mail
http://www.apple.com/support/ipad/mail/
Configuration problems with IMAP e-mail on iOS with a non-standard SSL port.
http://colinrobbins.me/2013/02/09/configuration-problems-with-imap-e-mail-on-ios -with-a-non-standard-ssl-port/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
 Cheers, Tom

My usual iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc..

My usual Apple ID/iCloud account has been locked out. I tried the email link - didn't receive an email. So I created a new Apple ID with another email but now I can't access my other Apple ID Mail, etc.. How do I get the Apple ID I want to use working again? Help.

Hi JkeeneSoldano,
Thank you for visiting Apple Support Communities.
To regain access to your Apple ID, try to reset your password using one of these methods:
Answer your security questions. Use these steps if you know the answers to your security questions.
Use email authentication. We'll send you an email that you can use to change your password.
Use two-step verification. If you set up two-step verification, you can use it to change your password. You just need your recovery key and a trusted device.
From:
If you forgot your Apple ID password - Apple Support
If you need to use the email verification method but don't receive the reset email, see this link for more help:
If you didn't receive your verification or reset email - Apple Support
Best Regards,
Jeremy

I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

I can no longer send mail....today I cannot get mail..., I can no longer send mail....today I cannot get mail...a message pops up that says:A copy has been placed in your outbox.Sending the message content to the server failed....any help?

How long has it been going on? I've had my yahoo mess up and if i wait a bit it resolves itself. Yahoo is doing something with their servers and it messes with your mail if your mail happens to be on one of those servers.

I'm unable to add the email address for iMessage, that I was using before iOS 7 to my iPhone, because it says that it is "in use by another device," but I have no other devices. How do I resolve this so I can add this email address to my iPhone?

I'm unable to add the email address for iMessage, that I was using before iOS 7 to my iPhone, because it says that it is "in use by another device," but I have no other devices. How do I resolve this so I can add this email address to my iPhone to send and recieve iMessages?

Sync your iPhone to iTunes, and see if that does the trick. Also you could try a Soft Reset with no Risk to Data. Holding down both the Sleep button and the Home button until the Apple logo appears and then waiting for the Reset to bring you iPhone back to the lock screen. Are you trying to add the email at Settings>Messages>Send and Receive from (2 Addresses) your iPhone number and your email address?

HT1414 I have an iphone 3g that has been wiped. I want to restore back to factory settings. How do I do this?

I have an iphone 3g that has been wiped. I want to restore back to factory settings. How do I do This?

scififreakster wrote:
When i plug it into the computer, Windows opens and says Found new hardware. Apple device in recovery mode. Then asks if i want to install software that it doesnt have. iTunes doesnt open at all. If I open iTunes, it still doesnt show up anywhere.
Windows can not identify that an iOS device is in recovery mode. Only iTunes can identify that.
What is the EXACT error message you're getting?

I get a message that my Apple account has been disabled. I go through the steps to reset it, but I still get the same message

I log into ITunes with a User ID and Password that worls. When I try to purchase a song or an App I get a message that my Apple ID has been disbaled. When I follow the steps for resetting the ID I get the same message.

Contact itunes support.

HT4528 Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

Howdy. I keep getting a message stating that my apple ID has been disabled. I recently contacted my CC company, AMEX, for several fradulent iTune charges, which is probably where the problem first originated. How can I resolve this issue?

I had to dispute several unauthorized charges to itunes. My apple id was disabled after that. I followed jarnoldus's (older post) advice and it worked. Im duplicating his entry here with a few modifications. I hope this works for you.
1. Go to https://getsupport.apple.com
2. Choose your product (mine was ipad)
3. Click the "iTunes, App Store or iBooks" icon
4. Click "Apple ID account security"
5. Type in "apple id has been disabled"
6. Choose your country (mine was US)
7. Choose the "talk to apple support now" option
8. Provide the info they request (name, email, phone number)
9. They will call you right away.
Explain your apple id has been disabled. The rep will connect you to an iTunes rep. He/she will look up your account. You will be required to answer your 3 security questions. You MUST get a minimum of 2 correct. If you succeed they will enable your id. Good luck!

HT1338 I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system?

I had the geek squad from bestbuy supposedly install iphoto 11 on my mac but it is not there and when i try to download it it say the app has been download by another user on this machine. What do i need to do get get this app on my system? If they could not do it right the first time I do not have much faith in their advice.

Assuming you've done a system wide search for it including the Applications folder and it's not there......
I think you will need to address this with them - did you pay them for the application? Or was your purchase price to include it? And the question(s) to ask them:
If the app store states that it has been downloaded, ask them where it is and which Apple ID they used. (the store keeps track of Apple IDs and machine IDs on everything you download).
I have absolutely no faith in their advice; however, in this case, it's not so much technical advice, but an answer to your questions: you paid for something and it appears not to be there.

I set up my iCloud for Windows on my PC - only 20 photos out of 1200 synced on my photo stream - iCloud was reinstalled but no further photos are synced - how can I resolve this matter?

I set up iCloud for Windows on my PC - only a few photos from my photo stream on my iPhone existing account synced - I reinstalled iCloud and still no further photos have downloaded to my iCloud photos folder on my PC
how can i resolve this?

deltajane wrote:
My iphone4 and my ipad mini were synced to my computer, but now I don't seem to be able to see all of my content nor my photo stream. I did see everything there several weeks ago, so I know it worked. How do I access those from my computer. I can't find how to sign on.
This is the article that will assist with this part of your post:
http://support.apple.com/kb/ht4486
deltajane wrote:
I signed on to iCloud, but it only shows the icons for Mail, Contacts, Calendar, Notes, Reminders, Find Phone, Numbers, Pages and Keynotes. Where's everything else ?
What you've outlined in this part of the post is all that icloud stores for you outside of the backup. If you want to restore from the icloud backup you will then have for all practical purposes a carbon restoration back to your device if you restore from the icloud backup.
deltajane wrote:
I want to delete photos that are on my iphone, by doing so from the computer, not my phone.
Syncing your device with itunes will then enable you to remove whatever photos you wish to remove from your device deleting them with the computer and not the iphone.

HT204053 I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?

I am running Windows 7 and have tried to install iCloud. No matter what instructions I follow, I still get the error message "This Apple ID is valed but is not an iCloud account." How can I resolved this?

I've tried both. First, I tried on my pc, where iTunes had installed iCloud when it last updated. I have iTunes installed on this computer (and on my iPad and iPhone), but that wasn't the issue.
So I went online, thinking I needed a separate iCloud Apple ID, but it prompted me for my current Apple ID and gave me the message about my ID being "valid" but not an iCloud account," which, lol, was what it had asked me to do in order to create one. I checked, and at least one other user is having the same issue. I'll attempt to copy/paste the Support request url: https://discussions.apple.com/thread/4430653?tstart=0
Thank you for any help you can give.
Trish

Here's a fix for "This item cannot be updated because it has been changed by another user or process"

https://gallery.technet.microsoft.com/System-Center-Service-fca7af29
A few months ago on the Technet Gallery, I submitted this custom control to be used on SCSM console forms. The purpose of the control is to eliminate the "This item cannot be updated because it has been changed by another user or process" error
message that we all have seen at least once (a day :) ).
The details are in the gallery description (along with installation instructions for existing forms and your own custom forms).
Here's a "short" description (nothing I ever post here is short :) ): This is a custom control that can be applied to an SCSM form like the Service Request form or Windows Computer form or your own custom form built with the authoring tool or Visual
Studio. When you click "OK" or "Apply" on the form, this control scans the form and Service Manager's database for any changes to the object you have open. If a property that _you_ have changed on the form was _also_ changed in the CMDB
(by a workflow or another user), this control will present a dialog box letting you know what happened. It will also let you choose which value to keep (yours, theirs, or the original value).
Just as importantly (and important in a greater percentage of cases), if a workflow changes a "background" property (like FirstAssignedDate) while you have the form open and you click OK, the control will detect the change and allow the form submission
to go through while keeping your changes and the FirstAssignedDate change that the workflow made. You won't get an error message or even a warning. And most importantly, you won't lose your changes.
That's where the "optimistic" part of the control's name comes from. It applies optimistic concurrency control to SCSM forms, while also providing an anti-collision interface for you to use so you no longer lose any of your changes.
Furthermore, this control will work on related items that are opened in memory; for example, the activities on a Service Request. So if you change an activity's title while the workflow engine sets it in progress, you won't get an error. The activity will
be in progress and will get your new title when you click OK or Apply.
Lastly, (and I admit this part is getting into the deep inner workings of console forms) if your form loads a sub projection at run time (to the root object) this control will detect the load and treat that sub projection as if it were apart of the original
form all along.
I've gotten a little feedback about this control, but I'd like to get more since it's a work in progress. So, I'm announcing it here on the forums. Please give it a try and let me know if you have any questions. I'll be happy to answer them here. Thanks,
folks!
Oh, and to answer the most common question right away: It's free. There is no paid version or anything like that. This is something I built for the SCSM community.

Great job!
Will definitely try it out.
Best regards,
Marcus

HT201342 It seems that my iCloud address has been duplicated to another user in the UK? I'm in NZ how can I resolve this

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