HT201359 There is an iTunes song charged on my credit card on 11/12/12 ,how can I get that reversed to my account ,pls help!

There is an iTunes song charged on my credit card on 11/12/12 ,how can I get it reversed to my account

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Similar Messages

  • HT1920 I redeemed 2 gift cards totaling $25.00 today.  I purchased iTunes today and wanted to use the gift card but I was charged on my credit card for the purchase.  How can I correct this?

    Is there a way to transfer itunes purchased with a credit card to iTunes gift cards redeemed today?

    To Contact iTunes Customer Service and request assistance
    Use this Link  >  Apple  Support  iTunes Store  Contact

  • HT1688 I was billed twice for an iTunes application for turbo tax. How can I get that reversed?

    Please let me know how I can get refunded for the duplicate bill for turbo tax. I already paid for it and should not have been billed twice. Thanks

    https://expresslane.apple.com/Issues.action

  • Why are there itunes store charges on my credit card statement but there are no purchases under my itunes account?

    Why are there itunes store charges on my credit card when there are no purchases under my itunes account?

    Have you added or changed your card details on your account and they are temporary store holding charges ?
    Unknown charges : How iTunes Store charges might look on credit and debit card statements

  • I've always wanted to obtain and have perfect resolutioned cover art for my albums. I have been and downloaded albums from the iTunes store, and they come with really great cover art. How can I get cover art as precise and clean as the albums have on ther

    My problem mainly concerns cover art.
    There have been times when I downloaded albums from the iTunes store to find its cover art it is absolutely beautiful, and is absolutely 100% un stretched. Whereas when I have gotten images for a specific album from Google Images it's terribly pixelated and totally disgusting.
    Is there a way for me to obtain cover art for my albums that is has clarity equal to the cover art on the iTunes store albums.
    Or will it basically boil down to I can only get that cover art by downloading my albums off the store?

    robcharlus wrote:
    The old iTunes libraries do not restore any playlists or song counts.
    They should you if you do the roll back properly... Opening files from the Previous iTunes Libraries folder in Windows Explorer simply opens the current library. If you don't see the .itl file extension then don't give your copied and renamed file the extention or iTunes will create an empty library rather than using the renamed file.
    If you had a complete pre-problem backup of your library you could restore that. On the assumption that isn't possible I have a script called ExportImport that could in principle be adjusted to save the relevant data from a backup of the library database and then reimport that data into the current library. See this thread for details.
    tt2

  • Why itunes store charge on my credit card when I download free game. and how I can talk to the person.

    Dear  iTunes support,
                 I have a question, why itunes store charge me afterI  download free game for my kid. Game it's said FREE Game. then my daughter 4 years old played the day after that I got email from itune store charge on my credit card. It was happen 4 times already and cause alot of money too. I will not pay all this  bills. I'm so upset why Apple let it happen to customer, that is look like all game sneaky to get money from people especially my daughter 4 years old she can't read you will charge money on that game?, I'm a mother who download Free Game and I didn't play attention while she playing. So the receipt  I want refund money back from your company. 
      receipt no.173020047946  amount $72.95       date 06/19/11
    receipt no.124018257710  amount $58.94       date 04/25/11
                      totall I want my refund back is $131.89
    That two bills I need my money back to my credit card.
    Thank you.

    You are NOT addressing Apple here at all.
    We are all itunes users like you.
    There is no phone number to call.
    You let your daughter play with your iphone and continue to buy and you think it is somehow Apples fault?
    You can set the restrictions that will stop anyone from making these purchases.  You have obviously failed to do this.  This is your fault.  Not Apples.

  • When I switched computers my songs now cut off and don't play out.  How can I get my songs back to play fully that I purchased from ITunes over the past years?

    When I switched computers my songs now cut off and don't play out.  How can I get my songs back to play fully that I purchased from ITunes over the past years?

    Other people have been having similar problems with songs over the last few days, I assume that there has been a problem with Apple's servers.
    Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting those tracks from your iTunes library and redownload them via the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes : re-downloading.
    If you aren't in a country where you can re-download music or if they re-download in the same state then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find those songs and use the 'Report a Problem' link.

  • When I edit a song in itunes (i.e change the year) on purchased songs, the next time I return to itunes, the information has reverted back to the original information. How can I change that?

    When I edit a song in itunes (i.e change the year) on purchased songs, the next time I return to itunes, the information has reverted back to the original information. How can I change that?
    When I purchase ITunes music, and it is a song from a Greatest Hits album, the Year of the song shows the year the CD was released and not the year the song was released (i.e. a song may be from 1986, but the Greatest Hits album was released in 1999, so my songs in ITunes show 1999).    So, I go into each of those songs and change it to the year that I want to be displayed. As long as I don't exit out of ITunes, it will show the year that I changed it to (i.e. the 1986 year in this case). But if I exit out of ITunes and then return to ITunes, the year reverts back to 1999. The same happens if I change the genre of a song from, say 'Pop' to 'Alternative', it will revert back the next time I log in.
    Oddly enough, as soon as I right-click on that song to change it back, the year/genre that I had entered returns.
    How can I make it so my changes are permanently displayed as I want them?  This is pretty annoying when I try to find a song on my Ipod under a certain genre, but it doesn't appear in that genre because the incorrect information gets synched to the Ipod.

    Make sure that these two options in Edit > Preferences > Store are turned off:
    Then exit iTunes and open it up again.  Your metadata entries should then be persistent - with these options checked iTunes will be comparing what you have with the information held in the iTunes Store, and will overwrite with the latter for Store purchases (and if you have iTunes Match).  If you have any iOS devices you should also turn off Show All Music under Settings > Music.

  • My computer with Windows 7 says there is no iPod when I run diagnostics on my iTunes, even though my iPod shuffle is in the dock. How can I fix that?

    My computer with Windows 7 says there is no iPod when I run Device Sync diagnostic test on my iTunes, even though my iPod shuffle is in the dock. How can I fix that?

    Hi there JMW1973,
    You may find the troubleshooting steps in the article below helpful.
    iPod not appearing in iTunes
    http://support.apple.com/kb/TS3716
    -Griff W. 

  • I recently lost my iphone to which had of alot purchased music on it, but when i've come to retrieve the music from my itunes and the music is not there?  The purchases show on my history but the music is nowhere?  How can i get my purchases back please?

    I recently lost my iphone to which had of alot purchased music on it, but when i've come to retrieve the music from my itunes and the music is not there?  The purchases show on my history but the music is nowhere?  How can i get my purchases back please?

    By any chance, did you have the Find My iPhone app installed prior to it being stolen?
    Reporting a lost or stolen Apple product
    Hopefully you had your iTunes purchases backed up to an external source such as an external drive or CD's?

  • Downloaded iTunes 11.0.2.26,the print CD jewel case does not print right,all the songs listed are printed in about a 1/2in. space,how can I get it to print right

    Downloaded iTunes 11.0.2.26,the print CD jewel case does not print right,all the songs listed are printed in about a 1/2in. space,how can I get it to print right

    I recently upgraded to itunes 11.0.1.12 and that fixed the CD Jewel Case Insert song titles problem. Thanks itunes. It's working great!!.

  • I try to down load some app... But said that I have to read the new term on iTunes and agree. So by the time I get to the end of the term there was no agree thing for me to agree on. How can I fix that. Thank you for ur help.

    I try to down load some app... But said that I have to read the new term on iTunes and agree. So by the time I get to the end of the term there was no agree thing for me to agree on. How can I fix that. Thank you for ur help.

    Thank you for your help are you aware of any apps that will work the iso 4.2.1 system that will let you watch movies on the phone. Also I tried to down load something else the other day and got message that Safari wont let you open this is ther any to see if i have the latest safari on my phone?

  • Hi, itunes is charging rs 60 everytime i do a purchase. It is the 3 rd time its happening. Pls help.

    Hi, itunes is charging rs 60 everytime i do a purchase. It is the 3 rd time its happening. Pls help.

    Do you add or change the card details or the name and address on your account on each purchase ? The holding charge check will be done each time that you do so to check that they are still valid - even if it's the same card it will still need to do the check to make sure that the card is still active.
    If they don't disappear within a week then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • Hi i did not buy any songs from itune and i got a bill for 29.99 plus tax .how can i get my refun back

    hi i did not buy any thing from itune and i got a bill for 29;99 plus tax.how can i get my refun back.

    Did you buy anything from the App Store? All of those stores are connected to the iTunes Store so that's probably why you got something that said iTunes on it.
    If you bought an app, for example, that was $30 you'll probably see "iTunes Store" on the receipt.

  • I downloaded Icloud somehow I changed my itunes account information and cannot get back to my original account that had a redeemed balance on it  how can I get back to the original account?

    I downloaded Icloud somehow I changed my itunes account information and cannot get back to my original account that had a redeemed balance on it  how can I get back to the original account?

    Buy the songs that your friend put on the iPod that you liked. They had no right to give you the copyrighted music when they sold you the device.
    tt2

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