HT201363 How do you contact Apple to get them to change your security question rescue email from one that is clearly not yours?
I have been trying to reset the email used in the Apple security info section of this site to an email address that is mine. The one that is on file here is clearly not mine, but I have no way of changing it, because all information is being sent to the wrong email address. Is there any way to fix this?
Ways of contacting them include clicking here and picking a method for your country, phoning AppleCare and asking for the Account Security team, and filling out and submitting this form.
(101824)
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How do you contact apple to get a song if you would like to get it?
How do you contact apple to get a song if you would like to get it?
You don't. If it's available through iTunes you can purchase and download it. If you have the CD you can extract it from the CD directly into iTunes.
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TS2446 How do you contact apple and get a human?
My ID has been disabled by Apple and I can't contact them to get help. Changing passwords doesn't enable my ID.
If you are receiving a message that your iTunes account has been disabled and resetting your password does not resolve the issue, then you will need to contact iTunes Store Customer Support via http://www.apple.com/support/itunes/contact/
Also, if by human, you mean phone support, then not likely. From what I've heard, iTunes support is strictly email. -
How do you contact Apple to tell them you suspect a fraud
I received the following email today from the following email address
APPLE <[email protected]> but suspect this is a fraulant email sent to capture ones identy etc.
But can find no way on the Apple site where such supecious actions can be reported or confirmed as actually being sent from Apple.
Any suggestions.
Dear Customer,
It has come to our attention that your account Billing Information records are out of date. That requires you to update your Billing Information. Failure to update your records will result in account termination.
Click on the reference link below and enter your login information on the following page to confirm your Billing Information records...
Click on http://store.apple.com to confirm your Billing Information records.
Thanks,
Apple Customer SupportThanks for the info. I just woke up from a nap and discovered that I had received the very same email. Whoever this wannabe scammer is, he must be very young and stupid, because if you hover over the link in Apple Mail, it clearly says "http://kingofcostumes/apple/apple.htm". Being as it is so evidently a ruse, only very novice users are going to fall for this, at least I hope so.
I did a WHOIS on the domain, and here is what the Terminal spits back for the guy:
Domain Name: KINGOFCOSTUMES.COM
Registrar: GODADDY.COM, INC.
Whois Server: whois.godaddy.com
Referral URL: http://registrar.godaddy.com
Name Server: CP3.SIMPLEHELIX.COM
Name Server: CP4.SIMPLEHELIX.COM
Name Server: CP5.SIMPLEHELIX.COM
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 18-jun-2011
Creation Date: 26-mar-2009
Expiration Date: 26-mar-2012
Registrant:
Crazy Visionz
265 52nd Street
Bronx, New York 10469
United States
Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
Domain Name: KINGOFCOSTUMES.COM
Created on: 26-Mar-09
Expires on: 26-Mar-12
Last Updated on: 18-Jun-11
Administrative Contact:
Julio, Aguilar [email protected]
Crazy Visionz
265 52nd Street
Bronx, New York 10469
United States
(646) 300-2612 Fax --
Technical Contact:
Julio, Aguilar [email protected]
Crazy Visionz
265 52nd Street
Bronx, New York 10469
United States
(646) 300-2612 Fax --
Domain servers in listed order:
CP3.SIMPLEHELIX.COM
CP4.SIMPLEHELIX.COM
CP5.SIMPLEHELIX.COM
The guy isn't even smart enough to cover his tracks. Tsk, tsk! -
How do you contact Apple by email to report one of their pre-installed iPad Apps (ie Calender) is not working properly?
On trying to open month of March 2013 the pre-installed calendar just shuts down and closes. Have tried restarting iPad but this didn't help and because its a pre-installed App am unable to re-install it. Is this a universal problem or just affecting me? Tried searching for support in both App Store and on Apple site and can't see how to report this.Feedback
http://www.apple.com/feedback -
How do you contact Apple to solve a problem?
How do you contact Apple to solve a problem?
Most people would start by clicking the "Contact Us" link at the bottom of the website.
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im having trouble changing my security questions, they are from years ago so i do not remember them and the reset email is no longer active.., and i dont know how i can use the account because i added money to it but it asks for the questions. anybody help??
this says it all..Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive. -
Hello there .. When I want to change my security question I can't and show me Emil not for me to send the information for change the security question how to fix this problem
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a rescue email address or a Security Questions issue, then see:
If you forgot the answers to your Apple ID security questions - Apple Support.
Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
How do you contact Apple in the UK to fix my ipod?
Can anyone tell me how you contact Apple Uk to fix my ipod video 30gb I want a phone number. Ever since I upgraded my i tunes i've had problems and I'm sick of it. It say connect to itunes and restore Can't restore it as it does not work and stops half way through. i love my ipod but apple suck. I'm in the Uk high wycombe anyone know where I can get it fixed?
ipod video 30Gb Black Windows XPIt is ok now. After 2 days of trying everything in the book. It has just come back to life. i've had it since june so still have warranty. it was ok but ever since itunes 7 I've noticed problems. Man apple *****!!!
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Looks like my account was hacked from china. how do you contact apple about this?
i had $39 in charges to itunes and my address had been changed to China. how do I contact apple??
Here: http://www.apple.com/support/itunes/
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How do I get iTune to send me the answers to my security questions or how to reset them. I do have a rescue email address but don't know how to have the answers sent to it.
1. See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
2. Here are two different but direct methods:
a. Send Apple an email request at: Apple - Support - iTunes Store - Contact Us.
b. Call Apple Support in your country: Customer Service: Contacting Apple for support
and service.
3. For other queries about Apple ID see Frequently asked questions about Apple ID.
4. Rescue email address and how to reset Apple ID security questions -
HT4208 How do you find out what ur answers are for the security question
Neeed help my apple Id is locked and don't remember my answers to the security questions.
Welcome to the Apple Community.
Contact Apple through iTunes Store Support, and explain that you have forgotten your 3 security questions, that you can reset your password, but doing so doesn't reset your security questions.
Explain that after resetting your password, you are still asked for the answers you have forgotten, before you can gain access to My Apple ID > Manage your account > Password & security, which is where you need to be to change your answers.
Remember, support will receive hundreds, if not thousands of requests per day, some from people trying it on, others with little explanation and others that are written extremely poorly. Take the time to explain your situation properly, be precise and concise, brief but comprehensive. -
I had to change my password and did so succesfully, but cannot change my original security questios. To make new security questions, Apple wants me to answer my old security questions, which I cannot do to their satisfaction, as my answers do not match their answers on file. Is there a way to change my security questions without being able to answer my orignal questions first?
Outlaw123456 wrote:
Apple wants me to answer my old security questions, which I cannot do to their satisfaction, as my answers do not match their answers on file.
Why not? If you're the owner then you should know your own question/answer combination as you created them.
Outlaw123456 wrote:
Is there a way to change my security questions without being able to answer my orignal questions first?
Call Apple. -
How can I change the secret question rescue email?
To rescue my secret question I have fill in an email that I already cancelled on yahoo in the past. Nw I wish to reset my secret questions but I can't because Apple keep sending the reset mail to that Yahoo email I don't long have and I don't get to see the option to change that rescue email for one I am using right now.
And I need this in other to pay apps I wish to buy on my new Ipad.
How can I solve this problem?
Please help!!!!!!You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
(120756) -
How come whenever I try to change my security questions the email to change them never sends?
I cant buy apps because I forgot my security questions, and whenever I click the button to send the email which would allow me to change my security questions, it tells me it has sent but when I check my email the email hasnt sent. I have tried to send the email hundreds of times but still when I check... nothing. It has started to become very frustrating so any help would be appreciated.
Apple ID security issues -
Call Apple Care and ask for the Account Security Team. They can assist you with your issue.
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