HT201363 my account is frozen.I have money in the account but i cannot get in to spend it Help please

my account is frozen.I have money in the account but cannot get in to spend it

Hello luckyliz,
Take a look at this article which may help you resolve the issue with your account:
Apple ID: 'This Apple ID has been disabled for security reasons' alert appears
http://support.apple.com/kb/ts2446
Thank you for contributing to Apple Support Communities.
Cheers,
BobbyD

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Why I can not give the application? I have money in the account at the expense of Gift cards, and I am forced to fill payment information

why I can not give the application?
I have money in the account at the expense of Gift cards ($19.80), and I am forced to fill payment information

We are not Apple employees here. Everyone here is just a fellow user. You can comment to Apple via their feedback page, if you wish:
http://www.apple.com/feedback/itunesapp.html
but Apple does state in a number of places that you cannot use a gift card to buy other gifts, including the purchase page in the Apple Store.
Regards.

I won Lightroom 1.0 a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

I won Lightroom 1.0 as a door prize a few years ago at an Adobe clinic in Fremont. I have since misplaced the original disk and cannot get the program to open. It wants a serial number and I don't have one. How can I get the serial number so I can use the software?

Thanks for replying, Jim. I wasn't planning to use it for raw images. I shoot film, black and white, and have many negatives I want to print. I am unfamiliar with the upgrades in Lightroom. I wasn't unhappy with the version I have. It was useful for my purposes.
Because it was a few years ago, I don't remember if I registered the product. I was able to login to my account. But could not find a path to communicate with Adobe. I will keep trying.
Ken

HT5787 I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

I don't understand I am sure I've answered the security questions properly and I have tried reseting the password but no email arrives in my box to help me reset????

Then contact Apple Support, if your recovery email is not working - only AppleSupport will be able to help you. See this webpage on how to contact Apple Support in your country (There are either telephone umbers given or an email form):
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html

I have just upgraded to a iphone c and back up all my data via the cloud but I cannot get my emails or contacts

I have just upgraded to a iphone c and back up all my data via the cloud but I cannot get my emails or contacts is there somethimg i'm not doing right?

Is your email account set up under Settings > Mail, contacts, calendars?

HT201320 My email account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app.

My mail account is set up properly, I can connect to the Internet, but I cannot get mail from the Mail app on my iPad.

Hello echo1946
Start with the first article to troubleshoot the issue of not getting mail on your iPad. When you get online using safari, check to see if you can log into webmail. Also keep in mind, depending on the account that mail sometimes might not come in if it is a POP account as it may have already been download elsewhere.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Mail Settings Lookup
https://ssl.apple.com/support/mail-settings-lookup/
iCloud: IMAP
http://support.apple.com/kb/PH2585
Regards,
-Norm G.

HT202157 just started a new apple tv and also started using an iMac . I have itunes on the iMac but i cant get the apple tv to sync or find any settings to do so !

just started a new apple tv and also started using an iMac . I have itunes on the iMac but i cant get the apple tv to sync or find any settings to do so ! How can I get the iMac and apple tv to sync the itunes ? i have a internet connection between them , I have signed in to the itunes store on the apple tv and it shows that the apple tv is sharing my library from the IMac , but it wont sync and the apple tv has no content !

Welcome to the Apple Community.
The Apple TV (with the exception of the Apple TV 1) does not sync, it streams everything from your library on your computer or from the internet.

HT201335 I have just bought apple TV but i cannot get my TV to find the signal from my Ipad 2. I can access my MAC files and play those through home sharing but no streaming from my ipad. It as though the Apple TV is not receiving the signal. What am i mi

I have just bought Apple TV 2 and have followed all of the steps as directed. I have set up home sharing so I can watch the files from my MAC on the TV but I cannot get the airplay to stream my Ipad2 to the TV.
I cannot even get my Apple TV to recognise that my Ipad is even on the same network as it as it gives me no options or recognition that it is trying to send the data.
What have I missed to make my Ipad2 stream the screen image onto my TV...?
Frustrated am i with it...!!

I took a very quick look at the Owner's Manual for that Router.
Much of this you will already know....but:
1. Its a combination DSL modem/WiFi Router
2. It does not have ariel antennas. My experience, the WiFi tends to perform poorly compared to standalone WiFi units and the WiFi range is also limited thus slower the farther away you get (or Apple TV gets)
3. If you don't have a DSL filter infront of it I recommend using one, even if you don't use phones. DSL comes in the pair as a different frequency and its "probably" best to filter it out anyway.....even though it comes in on a dial tone and a dial tone often exists
4. Let me know who you ISP is and I will find out what other Routers they offer.
5. You can buy pretty much any DSL modem / Router online assuming it supports PPOe which most DSL ISPs use
6. If you have not in fact tried running an Ethernet Cable.....try it.....you can get a 100 footer locally for just a few bucks. It could solve a heart ache

HT201302 Hello,I have downloaded photos from my ipod touch following the instructions but it doesn't download videos.Can you help please?

Hello,I have downloaded photos from my ipod touch following the instructions but it doesn't download videos.Can you help please?

doesn't download videos
I seen so many of these post for windows users.
Try my little "trick" (must be running iOS 4.3 or better)
Download the app "Download Manager Lite" (FREE) or "Download Manager" Full ($ 1.99 USD)
After downloading, transfer it to iTunes
iTunes Store: Transferring purchases from your iOS device or iPod to a computer
After transferring, Go to your iDevice (on itunes), to the apps page, scroll down, you can add/save videos and/or files.
Click on "Add", find the folder of which your movies are being downloaded. Its much faster than syncing from itunes.
You can do the wi-fi transfer, the best part is that you don't have to be connected to the same wi-fi.
You will get 2 different URLs you need to type on your computer. Type the Web URL not the ftp URL. After that, you should have access to the app, without the need of itunes.
Click on Add, find the folder of where your movies are stored, faster than syncing with iTunes.
HOPE THIS HELPS.

HT4557 I can not get my account on itunes to sigh in. It insists on a credit card. WHY? I have money on the account but cant access it

I had my old computer crash. It will not let me authorize this new computer. It will not let me deauthorize the old computer. It will not let me access my money in Itunes. I cant do anything. log in and password are current but I have to put in a credit card to start an account. WHY? There is money in the account. How can I get into my account??

- Try resetting your account. See:
Frequently Asked Questions About Apple ID
- For deauthorizing/authorizing see:
iTunes Store: About authorization and deauthorization
- ou can create NEW account without a credet card by:
Creating an iTunes Store, App Store, iBookstore, and Mac App Store account without a credit card
You have to use an email address that you have not used with Apple before.
- If you create a new account you still will not be able to use items purchased with the other account.

I have a Nissan Juke 2013. I was using my iphone 4S in the car for both phone and itunes through the car's audio system. I just purchased an iphone 5S. Can still use the phone but I cannot get itunes through the Aux feature. What is the fix?

I have a 2013 Nissan Juke. I was able to use my iphone 4S for both bluetooth phone and to play itunes. I have purchased an iphone 5s. The car will recognize the phone but I cannot play itunes in Aux. What is the fix? EmWest

Hi McCrubb!
I have an article here that can help you restore your iOS device more thoroughly:
iOS: Unable to update or restore
http://support.apple.com/kb/HT1808
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have two iMac's on the same desk. Once iMac pairs with both keyboards and mice. The other pairs with the mouse, but I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

I have two iMac's on the same desk (about a foot apart). One iMac pairs with both keyboards and mice. The other pairs with the mouse only; I cannot get the keyboard to connect. How do I get a keyboard and mouse to connect to each iMac independently?

Antaeus00 wrote:
I tried sending a request for help,
But did you succeeed in sending a request for help?
Did you receive a response? How long has it been since you sent a request?
but I need someone with more authority to talk to.
There is no one with more authority than iTunes store support. We herem are only users.

HT4623 I have done an iCloud download but now cannot get past the Terms and Conditions page, even after accepting. It's just a revolving door!

I have downloaded an updated version of iCloud but cannot get past the Terms and Conditions pages, notwithstanding accepting them. Further, I cannot get back into iTunes.

Since I do not know what you actually did maybe:
http://syncor.blogspot.com/2013/09/ios7-and-missing-agree-button.html
Otherwise:
Try:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Go to Settings>iCloud and delete the account from the iPod and then sign back in.
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.

When initially entering a website password FF ASKS "SAVE PW FOR THIS SITE?" I have now CHANGED the website PW, and cannot get FF to "forget" the old PW and then save the new one!

I changed my GMail password the other day. I now have to type it in every time I access my mail as I cannot get Firefox (v.3.6.3) to ask me "Remember PW for this site?" (as it always AUTOMATICALLY does when FIRST entering a website password). Why does FF not automatically offer the "Save PW?" option AGAIN when one CHANGES the access PW of a site previously visited? Can one "force" a password to be remembered?

If the name stays the same and you only need to change (update) the stored password then fill the name in the login form and let Firefox fill the wrong password.
You may have to press the Tab key to fill the password field.
If you replace the wrong password with the new password then Firefox should offer to store the new password.
Use the ''Remember Password'' bookmarklet on websites that use "autocomplete=off" to prevent Firefox from saving passwords.
You can verify that Firefox has stored the new password: Tools > Options > Security: Passwords: "Saved Passwords" > "Show Passwords"
If that didn't work then remove that name and password and Firefox should offer to save the new password on the next visit or if you refresh the login page.
See also:
http://kb.mozillazine.org/Password_Manager
http://kb.mozillazine.org/User_name_and_password_not_remembered (bookmarklet)
http://kb.mozillazine.org/Deleting_autocomplete_entries

I have tried to restore my iphone but all i get is error 1015 anyone help please

i have tried to restore my iphone 3 but all i get is error 1015

http://support.apple.com/kb/TS3694#error1015
Error 1015: This error is typically caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple. This error can also occur when an unauthorized modification of the iOS has occurred and you are now trying to restore to an authorized, default state.

HT201363 my account is frozen.I have money in the account but i cannot get in to spend it Help please

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