HT201364 I am trying to upgrade to OS X Mavericks but when I click on download it does nothing.  I can't load most apps because it says that I don't have the latest version.  Help! what can I do?

I am trying to upgrade to OS X Mavericks but when I click on download, nothing happens.  It shows as purchased but nothing is happening.  I have the MacBook Pro Late 2011 model.  I am unable to load any new apps because it says that I don't have the latest OS version.  Does anyone have any suggestions?  I would appreciate it! Thanks

I installed 'Mavericks' on my Macbook Pro and am sorry I did !
It wiped my Mac's hard drive totally clean!
A technician here was able to reload the original OS but all my pictures, files and contacts were
sent God knows where !
I should have done a back up, so I learned my lesson the hard way !
What really annoyed me was that this is an Apple program, so I wrongly assumed it would be a safe download.
Wrong !
He told me that others in our small town had experienced the same problem, and since we live in a small community of about 6000, I wonder how many others have had this problem in more populated centers ?
Everything is thankfully up and running again ( at great expense in time and money )  but I will exercise more jurisprudence in future offers for any upgrades!

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