HT201394 Since I updated to iOS8 my iPhone locked out in iTunes lock mode. Then I had my iPhone fixed at the Apple Store. Now i Tunes either does not recognize my iPhone5 or no longer offers the ability to SYNC or BACKUP my iPhone. DEVICES does not wo

Since upgrading to iOS8 iTunes no longer recognizes my iPhone5 when I connect to SYNC or BACKUP my iPhone5. Thus, these features are no longer available. When I click on the DEVICES tab, the window is dim, and will therefore not allow me to SYNC or BACKUP my iPhone5 on my iMac. I use iTune 11.4 and iOS8.
[email protected]

After the first install of iOS8 my iPhone5 locked up with a picture of a cord connected to a device linking to iTunes. After taking my iPhone5 to the Apple Store, an Expert was able to get my phone operational again. However, when I returned home I found I no longer had options in iTunes to SYNC or BACKUP my iPhone5. I suspect that ITunes does not recognize my IPhone any longer. For the past 1.5 years I have no problems updating or syncing my iPhone…it was only after I upgraded to iOS8 last week.

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HT204266 I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

I was trying to buy an app from the apple store, it asked for confirmation , when I re-entered my credit card details, got the message that your payment method is not valid!!!! How can I fix this problem?

Is this a pre-paid card thing? Or different billing address than your iTS account?

HT204266 Article isn't correct anymore, can you tell me where to find Nano G5 games on the Apple store now? Please send me a link?

Article isn't correct anymore, can you tell me where to find Nano G5 games on the Apple store now? Please send me a link?

Try posting in the iPod Nano forum. You posted in the iPod touch forum.

HT5622 I've can not from the apple store. I cheched my visa account it still have money in it and the bank told me is working but I still can't buy stuff from the store . Why?

I've can not from the apple store. I cheched my visa account it still have money in it and the bank told me is working but I still can't buy stuff from the store . Why?

To Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact
iTunes Store: Accepted forms of payment
http://support.apple.com/kb/HT5552

I want to get a web cam for the mini so I can use face time. I asked at the Apple store and they said I could use any camera. When I look at the cameras on Amazon they seem to all be Windows based so I am confused. Any suggestions?

I asked at the Apple store and they said I could use any camera. When I look at the cameras on Amazon they seem to all be Windows based so I am confused. Any suggestions?

We've used the Logitech quickcam Vision Pro for Mac on our mini, with 10.6, and ichat, which has worked well. Looks like it's discontinued, however, a number of sellers on ebay are selling them new for $60-$70.

How can I order an iphone 6 and pick it up from one of the apple stores in London. It doesn't work with reserve and pick up because the 64 gb is never in stock.

How can I order an iphone 6 and pick it up from one of the apple stores in London??? It doesn't work with reserve and pick up because the 64 gb is never in stock.

Thank you for replying. Yes I deleted the old email address..

Are there display models in the Apple stores now?

Really thinking of driving an hour to see the white and black in person. Still time to change my order. Or do they not have display models yet until stock is replenished?
Also, do the Apple Stores have the new covers on display?

Hi,
This is a user to user forum, not Apple.
We have no information as to inventory or display models.
Since the Smart Cover is available for iPad 2, I think you can count that at least.
Carolyn

TS1702 my ipod was restored by the apple store, now i'm unable to get previous purchsed apps back. can someone pls direct me ? i paid a lot of money for work apps that were upgraded from free version. thanks

I HAD MY IPOD TOUCH RESTORED AT THE APPLE STORE, HOWERVER I HAD UPGRADED SEVERAL APPS , AND AM NO LONGER ABLE TO GET THE UPGRADES ON THE IPOD . CAN ANYONE PLEASE DIRECT ME ON WHAT TO DO? I PAID LOTS OF MONEY FOR THE UPGRADES. THANKS FOR YPUR HELP : )

Have you tried redownloading them by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If they were in-app purchases see:
iTunes Store: About In-App Purchases

If you trade in a cracked iPod at the Apple store do they give you a refurbished one?, in a cracked iPod at the Apple store do they give you a refurbished one?

Basically just what the question says. Only reason I want to know is because I have had 4 iPod touches. All 4th gen. My original one got cracked but I traded it in for a new one. That ones battery died within 5 minutes of usage. I took that one to the Apple Store and they gave me another one. This one won't charge and dies very quickly. Those are the reasons I suspect that it is refurbished and want to know.

They have the option to give you a refurbished iPod. The refurbished iPod includes a new battery and new back at least.

HT4623 My phone kept crashing so it was restored at the apple store, now I can't play games on my phone from facebook

My phone kept crashing so it was restored at the apple store today.. he also downloaded the manual for the 4S. Now I don't have my games (words with friends which I could play either on my computer, or on my phone, and scramble.

Forgot Your Account Password
For Lion/Mountain Lion
    Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
     When the menubar appears select Terminal from the Utilities menu.
     Enter resetpassword at the prompt and press RETURN. Follow
     instructions in the dialog window that will appear.
     Or see Reset a Mac OS X 10.7 Lion Password, OS X Mountain Lion- Reset a login password, and
     OS X Lion- Apple ID can be used to reset your user account password.
For Snow Leopard and earlier with installer DVD
     Mac OS X 10.6- If you forget your administrator password
For Snow Leopard and earlier without installer DVD
    How to reset your Mac OS X password without an installer disc | MacYourself

My 3 week old iphone 5 has fallen on to a rug and the screen is cracked! I have an appointment at the apple store but i have to travel a bit to get to it. Will the replace the phone or send it away? I don't want to travel for nothing.

I have recently got a new iphone 5 and I dropped it on to the rug on top of wooden flooring and the screen is now cracked. I have made an appointment at my nearest apple store but i still have to travel quite a bit. Will apple replace this phone or send mine away? I don't want to travel for nothing.

If you are in the US ,some Apple genius bars are replacing screens at this time if your local store isn't offering that service or you are not in the US there will be an out of warranty exchange unit for $229
make sure you back up everything as if you exchange your iPhone will go and the Genius bar do not provide a backup service

Why is my Apple ID only valid for the Apple store in one country (Ireland) even though I have moved to and live in the USA?

I have moved from Ireland to the USA and now (legally) live in Seattle. When I try to login to the iTunes store here in the USA, I get a message telling me that my Apple ID is only valid for purchases from the Ireland iTunes store. What moron put in a restriction like that? Apple is now telling me that although I can legally move from one country to another and take up residence, I can not travel globally with my Apple ID? What use is having an Apple ID then as I can travel and buy globally with Amazon?

Do NOT create another ID. Change the country of your present ID.
App Store Frequently Asked Questions (FAQ) - http://support.apple.com/kb/HT2001 when using iTunes --> "To change countries, scroll to the end of the iTunes Store home page and click the flag indicating the current country. To choose a different country, click the appropriate flag."
iOS: Changing the signed-in iTunes Store account - http://support.apple.com/kb/HT1311 - Change your iTunes Store country: "Sign in to the account for the iTunes Store region you'd like to use. Tap Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region."
You will, of course, need to change your address and enter valid credit card information after you have changed the settings.
iTunes Store: Changing Account Information - http://support.apple.com/kb/HT1918
Further tips on changing country - https://discussions.apple.com/message/20029737 - problems you encounter when changing iTunes country
Realize, however, just as you can no longer visit your old public library in Ireland you also no longer have access to the store or your purchases made there. You can continue to use them as they are on your computer now but that makes it all the more important you maintain backups in case of loss. If you upgrade an app I think you will have to pay for it again since you no longer have access to the Irish Store.

My Ipod Touch 5's home button is stuck. What do I do? Do I go to the apple store and get a new home button? Or do I need to replace the entire Ipod?

I got my Ipod around last December and now it's July. I've been using my Ipod constantly. I've never had a problem with it, until last night. At first, my home button wasn't responding as quickly as it usually does. Then, it stopped working all together. I tried pushing my finger down on it as hard as I could but it still was stuck. Please help. Thank you for listening.

- Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
If defective, and not abused Apple will exchange it at no cost

TS1702 i have dl a software on my imac from the apple store now i cant find it

Hi
I downloaded a software from apple store but i cant dind where it dl that item please help
Tks Mac

No, there is no accessible storage on the device. You would be streaming it via the cloud if watching it directly.

Should I take my iPhone 4 to the apple store to get my vibrate button? Because it doesn't go down all the way

My iPhone 4 vibrate button doesn't go down all the way, could I get that fixed?

If it is defective and still under warranty then they wil replace the iphone for free.
If it is not under warranty then you can buy an out of warranty replacement. In the U.S that would cost $149

HT201394 Since I updated to iOS8 my iPhone locked out in iTunes lock mode. Then I had my iPhone fixed at the Apple Store. Now i Tunes either does not recognize my iPhone5 or no longer offers the ability to SYNC or BACKUP my iPhone. DEVICES does not wo

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