HT201401 Volume buttons are not working and the volume option is not showing up on screen for me to be able to adjust it. My silent switch is not turned on.

I went to turn my app on that plays my music at night while I sleep and the volume buttons on the side of the phone don't work. The volume slider isn't even showing up on the screen in any of the apps that have audio available.  I have restarted the phone numerous times, looked in settings, made sure my phone is up to date, and made sure that the "silent switch" is on.  I checked to make sure that I can hear the alarms I have set go off, but the volume isn't working any where else on the phone.

Do the basic troubleshooting steps: Restart, Reset, Restore using a backup, Restore as new.  (See User  Guide, Appendix B)

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