HT201406 iPhone touch display not responding near top of display

Display is not registering touch near top of display. I thought it was a problem with apps but I've noticed that this also happens in multiple apps and safari etc. Does anyone have any ideas on the cause of problem or what I should do. I've done a hard reset etc. I forgot to add AppleCare+ when I purchased phone in November.

It's still covered by your one-year warranty. It can be replaced for free at the Apple Store, if the Genius can reproduce the issue.

Similar Messages

  • Right side of iPhone touch screen not responding

    PLEASE HELP!
    New to the forums.. and new to the problem my iPhone 3G is giving me. As of today, the right side of my touch screen isn't responding. The top right side responds sometimes but the bottom right doesn't.
    I've turned my phone on and off, but it hasn't helped. I don't know what to do. I got my iPhone in August 2008. Please - can anyone help?

    You could reset by holding home and the power button until you see the apple logo, do not let go of either until you see the apple logo. This is basically a restart. Or you could restore through itunes. I doubt either will work, but they are worth a try. By going to an apple store or authorized seller they can determine if the phone needs replaced because of a hardware issue.

  • I have an issue with my iphone touch screen not responding, apple replaced phone and still having same issue. They say its software, what can I do I need my phone to work

    Touch screen on Iphone slowly, over a few days stopped responding. Went to Genius Bar and was given a new 3GS because they didn't know how to fix the issue. Cool. Went home synced with Macbook Pro (new-12/2010), two days later same issue. This time when I went to Genius Bar they restored the phone to factory settings and instructed me to load as a new phone in Itunes instead of restoring information of the previous phone, which is an option good for when your replacing phone not fixing one Anywho, did everything they told me to do. SAME ISSUE A FEW DAYS LATER. This time I was told the software issue is with my Macbook and I thought this made sense, so I took it in along with the phone. That was yesterday. Phone working intermittently since leaving Apple. I was given instructions that if their "daily" fix didn't work to erase hard-drive and reinstall software that came with the macbook and start fresh. This would definately fix the issue. Extreme yes, but I need use of my phone, especially since we got rid of the house phone and all use cell phones. So last night I did the required erase of hard-drive and re-loaded all software that came with it and Microsoft Office for Mac. Plugged in the phone to set up in itunes and thought that was it. My phone is still not working. Can't answer when I try, can't make calls, etc. What the heck do I do? I'm starting to feel like a major lamo having to keep going back to Genius Bar, but I know enough to know these issues should have been resolved with the steps I've taken. I even went as far as to restore through my husbands computer and same thing. Could there be a problem with Itunes? Could the magnetic stripe in my debit card be hurting the device somehow, although that's a long shot since I have had the same or similar case since getting the phone. Frustrated beyond belief. Apple support not open at this hour so I'm trying my luck here.....
    Thanks for any input.

    restore iPhone as new and start again

  • Iphone touch screen not responding-please help.

    i dont receive any calls neithr i cud call anybdy. my network is perfect. please help

    but those genius' in the store know nothing abt iphone recovery...dis z wot happnd to me wiz my last iphone ,,dey took it for a repair nd never gave back until 1 month! i had to literally fuss up mess up at the whole store to get my money back nd get a new phone frm der..so going bck to dat place is kindof nightmare to me...ah! *sigh*..in dis buzz of insanity of life..iphone contributes lot more problms...im just trying to find the link i found last day in one of the blogs..so that i cud upgrade dis..but stilll im being misguided by the othr posts i see der like der fone getting crashed due to sum itunes probs! gosh! i cant bear anymore pain! the thought of getting dis to d store for a repair is SCARY! we've got lot othr problms in life to solve othr dan running behind dis iphone stuff!

  • My ipod touch is not responding when i plugged it  in even with a different cord and restarting my computer

    my ipod touch is not responding when i plugged it  in even with a different cord and restarting my computer and i am using my moms itunes that she has had for a long time and so i cant uninstall itunes.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Why does my Lightshop 5.6 hangs on opening with "not responding" at top of screen.

    I managed to use the programme for the first time after original install. Next day it just hung on opening with the panels all their on screen but with the splash screen still centre and "not responding" at top of screen. I am totally new to Lightroom and set it up using Scott Kelby's book Lightroom 5 everything appeared to set up properly. I uninstalled the programme and reinstalled exactly same thing has happened. Is their a maximum caralog size that is usuable, mine is 2.7TB and is on one of the desktop's 3 discs.
    Advice please, thanks

    No, but try terminating and restarting Safari:
    1. Press the Home button
    2. Double click the Home button to bring up the "Recent Apps" tray.
    3. Touch and hold on the Safari icon in the "Recent Apps" tray until a "-" appears.
    4. Touch the "-" to terminate Safari.
    5. Restart Safari and see if your Bookmarks are back.

  • HT201263 touch is not responding

    My ipod 3rd generation touch is not responding. I cant turn it off to turn it back on

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My ipad mini ios 6.1.3 touch screen not responding

    after just a week of minor usage my brand new ipad mini touch sensor stopped working have updated it, resetted it, and restored it , it worked after the first restore then went back to the same condition restored it again and again but nothing what am i supposed to do with it now

    Frozen or unresponsive iPad
    Resolve these most common issues:
        •    Display remains black or blank
        •    Touch screen not responding
        •    Application unexpectedly closes or freezes
    http://www.apple.com/support/ipad/assistant/ipad/
    Take it to an Apple Store for evaluation.
    Make a Genius Bar Reservation
    http://www.apple.com/retail/geniusbar/
     Cheers, Tom

  • HT201210 My iPod touch does not respond, I tried to restore it from itunes but it did not work, itunes recognize it but the restore process seems to do nothing

    my iPod touch does not respond, I'm trying to restore from itunes but it does not work

    What exactly happens when yu ty to restore?
    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • My HOME reset button on my touch is not responding at all, what should I do. Please help.

    My HOME reset button on my touch is not responding at all, what should I do. Please help.

    When that's happened to me, here's what's worked for me: click not in the center of the Home Button, but all around the circumference of the Home Button.  Sometimes there's only one "sweet spot" where it will work.  When you find that spot, hit it over and over, and it seems to free up whatever was not working inside, and then the Home Button works as if new.
    It may recur at a later time, inw hich case, try this fix again.
    Or, if it's too frustrating, DON'T try to repair it.  Take it in to the nearest Apple Store (if one is near enough), and show it to them while it's not working correctly.  Chances are they'll instantly replace it for you - as long as it's not working properly when they examine it.
    Good luck.

  • My iphone 4 isn not responding the screen is just showing a usb lead and the itunes symbol. When i plug it into my desktop mac and link it to itunes ,itunes is telling me the phone is in a restore mode .can i get it to respond without restoring ?

    my iphone 4 is not responding the screen is just showing a usb lead and the itunes symbol. when i plug it into my desktop mac and try to sync it to itunes ,itunes is telling me the phone is in a restore mode. How do i get it to respond without restoring the phone to new ? there is no option to restore with backup as i have not backed up any of the data on the phone any help would be greatly appreciated thanks

    http://support.apple.com/kb/HT1808
    You can't  not restore if you have reached this point

  • My ipod touch is not responding. It wont turn on. I have plugged it to the wall charger and have tried plugging it to my itunes, no signal is received or transmitted. what could be wrong?

    my ipod touch is not responding. It wont turn on. I have plugged it to the wall charger and its not receiving a signal. I have plugged to my itunes and its not sending a signal to my computer. what could be wrong?

    Did you check the USB cable or try another one?
    Did you check the docking port for any kind of debris or lint?
    Did you already try to reset your device by holding the sleep and home button until the Apple logo comes back again?

  • Touch screen not responding as it should

    Touch screen not responding properly and keeps locking up.

    Try:
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Reset all settings
    Go to Settings > General > Reset and tap Reset All Settings.
    All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
    - Restore from backup. See:       
    iOS: How to back up           
    - Restore to factory settings/new iOS device.
    -  Make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • My iPod touch is not responding and doesnt give any options says it's disabled for 22,134,252 minutes and not moving

    my iPod touch is not responding and doesnt give any options says it's disabled for 22,134,252 minutes and not moving, any ideas?

    iOS: Unable to update or restore

  • IPhone music will not respond to Play button after being paused. The same music is on my iPad and MacBook Pro without problems. Any suggestions about cause and solution.

    iPhone music will not respond to Play button after being paused.
    The same music is on my iPad and MacBook Pro without problems. Any suggestions about cause and solution.

    Do a
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data

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