HT201412 My iPad says my hotmail account user name and password are incorrect.  It is frozen with that text box.

My iPad is stuck on the picture frame.  The text box in the middle says my hotmail user name and password are not correct.  No matter what I do, I can't get beyond this box.  The control button at the bottom does nothing.  I cannot choose another application.  Has anyone had this problem?

Try this:
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute).

Similar Messages

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