Hi, My problem is I cannot connect my apple tv to my account, the user name and password are definitely correct, I upgraded the software, reset the device, but no chance. What should I do?

Hi, My problem is I cannot connect my apple tv to my account, the user name and password are definitely correct, I upgraded the software, reset the device, but no chance. What should I do?

Try this:
Reboot device by pressing both the home button and sleep/wake (power) buttons at the same time for 10-15 seconds until the apple logo appears on the screen, then let go.
If that doesn't work then reset the device by going to settings/general/reset/reset all settings  (or for network connection issues 'reset network settings').
(no media or data will be deleted from the device, this will only take a minute).

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