HT201413 HELP! I was updating my iphone 4S to the new IOS6 via itunes when in the in the middle of the process of actually updating the iphone OS, it suddenly returned an error - "The iPhone could not be updated. An unknown error occurred (1602)" PLEAS
PLEASE HELP!!!
I am using an HP DV9 laptop running Windows 7 Home Premium and the latest iTunes software.
I regularly synch my iphone 4S with my laptop & Outlook.
I recently got the message that an IOS6 upgrade is available & so I scheduled to apply the update.
Everything was running normally when, after the download of the update, backup of my iphone, & applying the update began when
suddenly, iTunes returned with an ERROR MESSAGE as follows:
The iPhone "Ramon's iPhone" could not be updated. An unknown error occurred (1602)
Now, my iphone is stuck with the iTunes icon and the USB image with an arrow pointing to the iTunes
icon.
WHAT DO I DO NOW?????!!!!!
Help PLEASE!!!!
I actually tried the steps below due to the error -5000 I had encountered during the previous tries updating my IOS to 5.1.1
"Perform a normal sync and check your iTunes to make sure everything was synced in the right places like the tabs at the top of your "summary" when you plug in your iPhone to iTunes. If everything is there and all the right boxes are checked for the stuff you want to save, then put your phone into recovery mode by keeping it plugged into your computer with iTunes still up and running. Next you want hold down the power button AND the home key button (the big button on the bottom part of your screen) AT THE SAME TIME. Your phone will go thru 4 different screens before you
Can let them go. U will see your normal power off slider screen, then a black screen, then a black screen with an apple logo, then finally a screen with the iTunes logo and a picture of a sync cable below it. Once you see this screen LET BOTH BUTTONS GO but not before you see this screen. Your computer will tell you that it has detected an iPhone in recovery mode, say ok. Then hit the restore button on your iTunes summary screen, it should then ask you if you want to restore from a backup and update, say yes.... And at the end of its restoring and uploading you should have iOS 5!!"
Then it proceeded to a reactivation process... =(
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Thanks,
Narayan -
i have an apple 3g, tried to upgrade it to a 4.2 version, (previously it was 4.1). it wasnt successful, the computer asked us to restore it to the version which was last operational, and while restoring an error message appeared "the iphone could not be restored, an unknown error occured
"This error is caused by attempts to downgrade the iPhone, iPad, or iPod touch's software. This can occur when you attempt to restore using an older .ipsw file. Downgrading to a previous version is not supported. To resolve this issue, attempt to restore with the latest iPhone, iPad, or iPod touch software available from Apple."
Taken directly from this article http://support.apple.com/kb/TS1275.
Plug your iPhone into iTunes and update it to the latest supported version, which is 4.2.1.
- Greg -
i keep getting this message when trying to update my old 3g-"the iphone could not be restored-an unknown error occurred (-1)-any ideas? anyone?
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
I got Software update for iOS 6.1 ..
After installation - Phone shows message to connect to iTune,
I connect to iTune - I got message - iTune has detected iPhone in recovery mode. you must restore this iPhone before it can be used with iTune.
I click on Restore iPhone - it gives error
The iPhone "iPhone" could not be restored. an unknown error occurred (-1).
Not my phone is not working - Its dead - is show the screen - Connect to iTune.
Please help.
Thanks.Error 1 or -1
This may indicate a hardware issue with your device.
Follow Troubleshooting security software issues, and restore your device on a different known-good computer.
If the errors persist on another computer, the device may need service. -
HT201413 the iphone iphone could not be restored. an unknown error occurred (21)
the iphone iphone could not be restored. an unknown error occurred (21)
Have a read of this it may help http://support.apple.com/kb/ht4097
-
the iphone "iphone" could not be restored.An unknown error occurred(2003).
i have done that
same result
the phone has a sim in it that is not active. does this cause the fault in question? -
"the iphone could not be restored an unknown error occurred (2)"
Yesterday I connected my iPhone 4 to my Windows 7 laptop, and went through to install the latest security update for iPhone through iTunes. When it was installing the software update, the phone froaze, and then this happened:"the iphone could not be restored an unknown error occurred (2)"
Now, I have uninstalled and reinstalled both Bonjour and iTunes, to no avail. I have done the iPhone reboot method, and the phone will be identified as "iPhone" but not recognised as mine. iTunes states this phone is in recovery mode and I have tried numerous times to restore it.
Windows doesn't detect the phone while this is happening. It will not restore and the error is still popping up. I have followed as many threads to rectify this but nothing seems to be working.
I can resore it on my iMac but the reset date for the iPhone on this computer is six months old.
Any suggestions?When you say you uninstalled iTunes and reinstalled it, did you follow the directions in this Apple support document exactly? http://support.apple.com/kb/HT1923
That will make a difference on Windows computers. After that, try and reconnect and restore. -
After i updated my iphone 4s from 8.1.2 to 8.1.3 problem occurred.i cant restore and update my phone?saying that iphone could not be restored,an unknown error ocuurred.please help me?
Thanks for the update and clarification. In researching the issue it seems that the 2003 error code may have something to do with the USB connection. I would use this section of one of the above articles:
Get help with iOS update and restore errors
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, you can try different equipment:
Use the USB cable that came with your device, or a different Apple USB cable.
Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
Try a different computer.
Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues by following the next section.
Check for hardware issues
Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.
Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
Make sure that your security software and settings are allowing communication between your device and update servers.
If you still see the error message when you update or restore, contact Apple support. -
The iphone could not be restored an unknown error occurred (21)
Hi,
Suddenly my iphone got switched off, so i tried to restore it - but now im getting the iphone could not be restored an unknown error occurred (21)
i think once i got OS update this issue is occuring
kindly give a solution for this issue
Thanks in Advance
Regards
Babou gvRead
Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40
These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.
Also, check your hosts file to verify that it's not blocking iTunes from communicating with the update server. See iTunes: Advanced iTunes Store troubleshooting—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > Mac OS X > The hosts file may also be blocking the iTunes Store. If you have software used to perform unauthorized modifications to the iOS device, uninstall this software prior to editing the hosts file to prevent that software from automatically modifying the hosts file again on restart. -
The iphone could not be restored an unknown error occurred 1013 ATTt iPhone
AT&T iPhone 4
Last night when I plugged my phone in to iTunes, it told me I needed to update my phone. So I tried to do it. Then it said I need to restore it. So I pressed the "restore button". After several minutes, I get a pop-up error box stating "the iphone "iPhone" could not be restored an unknown error occurred 1013". I've read other discussions with the same issue, but none of the solutions work.
Please help.Exact same thing happened to me. I took it to a local Apple Store and they told me the port was corroded and so they replaced the phone. I took the phone back home, plugged it into itunes, told it to restore my old contacts, and BOOM same error. Iphone could not be restored an unknown error occurred 1013.
Seeing as how the nearest Apple Store is a two hour round trip from here, I'm very upset. What is up with this last update? -
The iphone could not be restored an unknown error occurred 1013
AT&T iPhone 4
Last night when I plugged my phone in to iTunes, it told me I needed to update my phone. So I tried to do it. Then it said I need to restore it. So I pressed the "restore button". After several minutes, I get a pop-up error box stating "the iphone "iPhone" could not be restored an unknown error occurred 1013". I've read other discussions with the same issue, but none of the solutions work.
Please help.This worked for me:
http://thefirmwareumbrella.blogspot.com/2011/03/fixrecovery-updated-43-supported .html#idc-container -
Im getting a prompt like..the iphone "iphone" could not be restored, an unknown error occured (21)
I am getting a prompt after the Restoration cycle like " the iphone could not be restored. an unknown error occured (21) and (1611)
iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
If you can’t update or restore your iOS device
http://support.apple.com/kb/ht1808
Cheers, Tom
Check for hardware issues
Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
Try to restore your iOS device two more times while connected with a cable, computer, and network you know are good. Also, confirm your security software and settings are allowing communication between your device and update servers. If you still see the error message when you update or restore, contact Apple support.
Message was edited by: Texas Mac Man -
HT3743 the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error occurred(21)
the iphone 4s'' iphone 4s'' could not be res Restoed Unknown error.thank
iOS: Resolving update and restore alert messages
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