HT201442 iphone 4 went update and screen blank except for itunes logo and plug icon cant do anything else,tried to update with itunes error 3194 any sugestions
iphone 4 itunes logo and plug on screen ,phone is frozen of somesort any help
Read: http://support.apple.com/kb/ts4451
Similar Messages
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My iPad screen is blank except for the service and battery symbol. Any ideas how I can fix this?
My Ipad screen is blank except for the service and battery symbols. Any ideas how I can fix this please?
Try restarting
Hold down the Sleep/Wake button and the home button together until the apple logo appears (ignore the ON/OFF slider) then let both buttons go and wait for phone to restart (no data will be lost). -
Works from a 32 bit XP machine. Does not work from a 64bit Win 7 machine. It's 64 bit that seems to be the issue; the music won't start playing, and for pictures, it's when they're more than 768x1024 resolution that they appear very low resolution and/or corrupt. None of the normal tricks work (different user account; different USB port; different USB hub controller) and the problem is replicable. The music and JPEG and PNGs, however, are fine if transferred via a Windows network to a 32 bit machine ie it's not the music/image files.
Dear Katrina, the problem has finally been solved, with the help of a computer-savvy friend of mine who came round this afternoon. As a courtesy, and to thank you for all your help in this matter, I want to share the solution with you.
A piece of the puzzle was missing, as you said, and it lay in the tenth line of the XML document I relayed to you....
<key>Music Folder</key><string>file://localhost/C:/Users/Simon/Music/iTunes/iTunes%20Media/</string>
My friend spotted that the command string contained a sub-folder of the iTunes folder called "iTunes Media". iTunes was expecting to find all my music there, but that folder didn't exist.
So I created a new folder called "iTunes Media", and moved all my musical content into it, leaving all the command files in the original iTunes folder.
Then I moved the "iTunes Media" folder into the "iTunes" folder, so that it was a sub-folder of the latter.
Then I re-opened iTunes and - joy of joys! - everything works once again. I am re-united with all of my music, and without having to make over 14,000 manual location exercises. I can't tell you how exciting that is.
The mystery is solved, and what had me so puzzled seems obvious now. Thanks again for your help. Without you I might never have got to this point. -
Ipad unresponsive, screen blank except for icon turning like it's thinking
ipad unresponsive, icon turning like it's thinking. problem starts when i try to delete message in hotmail, then everything locks up before screen goes blank.unable to power off. what next?
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
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My iPhone's sound does not work except for the alarm and the volume bar is not there.
Hi, thank you in advance if you can help.
When my iphone 4 is not plugged in to headphones the sound does not work, and if I try to adjust the sound with the plus and minus buttons in the side it comes up like normal saying "Ringer" but then there is no bar underneath it. Sometimes the sound will work for a couple of minutes. However, there is definitely no problem with the speaker as the alarm always works perfectly fine.
I have tried restoring it, this did not help.what you could even try is to write down a few contacts that you would need to get through a single day, restore it to factory, punch in those few odd contacts,
No. What he should be doing is syncing his contacts to an app on his computer or cloud service, then sync them back to the phone (without restoring the backup).
Never rely on the backup for contacts. The contact info stored there may be incomplete and is only meant to maintain the recent calls and favorites lists. -
This has been happening for a while. I don't remember adding or changing any of my Firefox settings. When this happens and I need that extra window I go and use Explorer.
Start Firefox in [[Safe Mode]] to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
* Don't make any changes on the Safe mode start window.
See:
* [[Troubleshooting extensions and themes]]
* [[Troubleshooting plugins]]
If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit") -
My iphone went blank and when I plugged it into outlet the screen shows the itunes logo and a picture of what looks like the charger. I tried to reset it and it does not respond. Can anyone help?
That screen means it has gone into recovery mode. You need to connect to a computer running iTunes by following the instructions in http://support.apple.com/kb/HT1808 for the procedure of recovery mode connection.
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After updating my Iphone 4s to os 7.1.1 from 7.1 over the air, my phone went into recovery mode. Yet when I try to restore it with Itunes on my windows 7 laptop it says the network connection has been reset. Make sure your network settings are correct and your network is active, or try again later. My phone has the itunes logo and charger symbol on it, as well as an arrow pointing at the Itunes logo. After holding the sleep button down or even doing the hard reset the same screen comes up on my phone regardless of whether it is plugged in or not to my computer. I have turned my computer off and on again. It is plugged in and charging as it's battery life is very short. I also reset my modem and the same error message pops up. The only option on my computer when my phone is plugged in is to restore it. My firewall also allows Itunes through it. I have literally tried everything I know being someone who knows very little about technology. I also do not want to hear about how the update worked for other people. My phone has been in recovery mode for 5 hours at least now so it will just make me more frustrated if a bunch of people post about how the update worked for them.
Once the Device is asking to be Restored with iTunes... it is too late to save anything... and you must continue with the Recovery...
kevinpowell1 wrote:
how can i get it out of recovery mode?
Make sure you have the Current Version of iTunes Installed on your computer
iTunes free download from www.itunes.com/download
Then See Here > http://support.apple.com/kb/HT1808
You may need to try this More than Once... Be sure to Follow ALL the Steps...
Take your time... Pay particular attention to Steps 3 and 4.
Some users have reported as many as 8 or 9 attempts were necessary before success.
After you have Recovered your Device...
Re-Sync your Content or Restore from the most recent Backup...
Restore from Backup > http://support.apple.com/kb/ht1766
If the issue persists...
Then a Visit to an Apple Store or AASP (Authorized Apple Service Provider) is the Next Step...
Be sure to make an appointment first... -
after trying to update my iphone 5 to ios 7 via itunes my phone will not work at all, all i have is an itunes logo and cable logo on the screen HELP!!!!
you'll want to restore it using itunes and recovery mode
http://support.apple.com/kb/ht1808 -
My iPhone 3gs has frozen while doing update 5.0.1 I think it was. All it shows is the iTunes logo and the usb cable on the screen. I will not turn on or off. I have tried reconnecting to iTunes but nothing happens. Have held both buttons for 10 seconds etc and nothing is working! What can I do?
Here are Apple Steps: http://support.apple.com/kb/HT1808
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In my Iphone 5, Nothing on my App Store is working, its displaying blank (Except for Genius section). I've tried to uninstall and install itunes and all its component in my desktop but still it doesn't fix the app store issue. Not sure if its problem with apple servers. Someone help please!
settigns>itunes and app store to make sure you are signed in.. If you are, you will see your account name..... anyhow, click your account name, sign out and sign back in
also go to to settings>general>reset and reset network settings... if that doesnt work settings>general>reset and reset all settings!
one of those shall work. The last step would be to restore your device (apple.com/support) HT1414 -
i disconnected my iphone 4 while it was updating and now its frozen, the screen is showing a apple logo and a loading bar which has been for 9hrs now. please help
It's not uncommon for it to not work the first time and sometimes, you have to try it a few times. Turn off your antivirus software and your firewall while you are trying to restore the iPad. Enable them again after you restore.
If that still won't work, post back with detailed information as to what exactly does happen as you go through the process. -
I was updating my iPhone 4 to 6.1 and it froze. It has an iTunes logo and picture of a usb port on the screen. It gave me the option to restore settings, which I don't want to do. Now the phone is frozen. Any ideas how to get the phone back?
Im sorry to hear that. You need to restore like brad said.
But you can restore from a latest backup from itunes after restore. I hope you had a recent backup made.
Here is a link to help
http://support.apple.com/kb/HT1808 -
tried synching iphone for the first time on new PC and got error followed by itunes logo and USB cable picture. No idea what went wrong and now phone is in this screen locked. please help!
I tried connecting to iTunes and neither the PC nor iTunes recognizes the device. I went through all the troubleshooting on the Apple website for this issue and nothing worked. I've reinstalled iTunes, the driver, everything and still can't get either the PC or iTunes to recognize the phone. I don't know what else to do :-( any help or suggestions are highly appreciated!
I would hate to have lost all my info, especially contacts and calendar items since I have no idea what was backed up prior to the phone getting locked on this screen. I've been told that my only option is to go to the phone carrier and they will reset it for me, but that means it will wipe out all the info.
I hope someone has a fix other than that one. -
I was notified of an iTunes update for my iPhone; I tried to download, but am just showing the screen with the iTunes logo and a picture of a cable end. Phone has been inoperable all day.
Hey there Gina,
It sounds like you were updating your phone, and now it is unresponsive with an iTunes and usb cable on the screen. This appears to be recovery mode, and you should be able to restore the device using the following article to get that install completed:
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If not, then reset the device with the following article, and then attempt the restore with the above article:
Turn your iOS device off and on (restart) and reset
http://support.apple.com/kb/ht1430
To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
Thank you for using Apple Support Communities.
Cheers,
Sterling
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