HT201493 I can't sign in to find my friends , it says I have no Internet connection but I do , the app used to work , help please

I can't sign in to find my friends , it says I have no Internet connection but I do , the app used to work , help please

when you say there is an Internet connection have you used safari? Or does the phone just display a data connection (i.e. 3g/4g)? You could try a couple of things if it is the latter 1. turn off cellular data than turn it back on. 2. turn on airplane mode and turn it back off. I type these assuming you've tried resetting network connections.

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TS3638 i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.

i have an internet connection but when i open app store it shows error message "cannot connect to app store".when i try to sign in with my valid apple ID and password it says "connection failed".i tried keychain access settings but it did not help.please help me!!

Open Sysem Preferences from your Apple () menu top left in your screen then select the Firewall tab.
Make sure the Firewall is turned off.

HT201210 I can not restore my iPhone 4S itunes error says I have 29 and I put it in DFU mode and not working help please

Hello

I can not restore my iPhone 4S itunes error says I have 29 and I put it in DFU mode and not working help please

Wifi is no, Able to search internet but not to update iOS software ( it says i haver no internet connection, but i do because i can surf the internet?? Can anybody help.

I need help with This thing. I Have na iPad 3. It. says no service although it does show the wifi bar. Also I am Able to surf but on general it shows there is an update for the software and when i try to start it, it shows i'm not connected to internet. How can that be? I Also tried to connect my iPhone to the same wifi and it says no internet connection. anybody?.

Hello there, Learning.
The following Knowledge Base article offers up some great, basic troubleshooting steps for issues with Wi-Fi on an iOS device:
iOS: Troubleshooting Wi-Fi networks and connections
http://support.apple.com/kb/TS1398
If the issue persists after performing the initial recommended steps, then try the following:
Unable to access the Internet while connected to Wi-Fi
If you're using a public or commercial network, you may need to log in or subscribe.
Check to see if you have a self-assigned IP address:
Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected and tap .
If your IP address is 169.254.xxx.xxx, you may not be able to access the Internet.
If you do not have a self-assigned IP address, see if other Wi-Fi devices on your network have Internet access.
If they do not, consult with your network administrator or ISP for further assistance.
If they do, reset network settings on your device by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
previously connected Wi-Fi networks and passwords
recently used Bluetooth accessories
VPN and APN settings
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Im importing cds onto my itunes but they are coming up with no track names/artists etc, itunes is saying i have no internet connnection but im on my laptop and im online, can anyone help? ive never had this issues before? they are legit cds from HMV?

Im trying to import cds i got for xmas onto my itunes and they arecoming up with no artist/album cover or track names, when i click get track info it says i have not internet connection, but im on my windows laptop and can get on the internet, is there something i need to so in itunes tmake it rcognise the album details?

Hey there lollypops21,
It sounds like you are connected to the internet otherwise, but iTunes is giving you this error message when trying to get info from the Gracenote database to retrieve your album info. I had a couple of articles I wanted to recommend you try. First this one named:
iTunes for Windows can't access the Internet if proxy settings are incorrect
http://support.apple.com/kb/ts1490
You can always enter in the album information manually with this article if needed:
iTunes 11 for Windows: Edit song and CD information
http://support.apple.com/kb/PH12360
Customize song and CD info
You can edit information in the Info window to make it easier to find and sort items in your library. For example, you can:
Group individual movements on a classical CD into one work by indicating the name of the work (for example, “Piano concerto in A Minor, Op. 54”) in the Grouping field.
Group songs that are part of a compilation together in your library by clicking the Info button and selecting the “Part of a compilation” checkbox.
Identify the individual artists on a tribute album in the Artist field, and type “various” in the Album Artist field.
Create your own genre category by clicking Info and typing the category in the Genre field.
Change the order in which tracks on a CD play by changing the numbers in the Track Number fields.
Create a Smart Playlist that includes only songs that are just the right speed for your workout by typing the number of beats per minute in the BPM field. For instructions, see Create a Smart Playlist.
Identify a movie as a music video (click the Options button, and choose Music Video from the Media Kind pop-up menu).
Identify an item that you imported from a CD as an audiobook, so it appears under Audiobooks instead of Music (click the Options button and choose Audiobook from the Media Kind pop-up menu). If you do this, iTunes also remembers your place in the audiobook.
Enter custom sorting criteria for an item. Select the item, choose File > Get Info, click Sorting, and enter the custom text.
iTunes retrieves CD information from the Gracenote media database. For more information, visit the Gracenote website.
Thank you for using Apple Support Communities.
Take care,
Sterling

HT201493 Can't sign in into find my friends on my ipad2. Get following error message" your Apple I'd is valid but this iPad does mot qualify fot the free iCloud service". Does any one has

Can't sign in into find my friends on my ipad2. Get following error message" your Apple I'd is valid but this iPad does mot qualify fot the free iCloud service". Did any one had this problem? Any solutions?

Can't sign in into find my friends on my ipad2. Get following error message" your Apple I'd is valid but this iPad does mot qualify fot the free iCloud service". Did any one had this problem? Any solutions?

My ipod 5th gen says it is connected to the internet and i can go on apps that require an internet connection but whe i try to use the weather or another app that uses your current location it cant find me???

My ipod 5th gen says it is connected to the internet and i can go on apps that require an internet connection but whe i try to use the weather or another app that uses your current location it cant find me???

If you open the Maps app where does that say you are located?
For location the iPod uses the location of nearby routers that are in Apple's database of routers and their location. Thus it appears that Apple's database is incorrect. You do not have to be connected to the router, just within range.
Apple periodically updates their database based on information they obtain from iPhones, The iPhone has to have turned on the option to send info to Apple. no one has found another way to get the location of a router added/corrected.
You can confirm that by going to well-know place with wifi like Starbucks or McDonalds

Itunes says I don't have an internet connection but I can access the internet. I turned my firewall off. How do I get onto itunes store

I can't access my itunes store, it says I don't have an internet connection but I do. I tried updating to the newest version of itunes, turned off my firewall, checked to make sure itunes was allowed in my internet options. what else can i do?

Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.

When i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

when i make calls, all i can hear is static, and when i plug in headphones or turn the speaker on, it still doesnt work. but facetime, music, an apps sound still work. help? iphone 5

Hello Delaney1130,
It sounds like you are getting static on both the receiver and the speaker when you make a call. I would use the troubleshooting from the following article to help resolve the issue named:
iPhone: Troubleshooting issues making or receiving calls
https://support.apple.com/kb/TS3406
Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
Check your phone settings:
Check your Do Not Disturb settings: Tap Settings > Do Not Disturb.
Check for any blocked phone numbers: Tap Settings > Phone > Blocked.
See if Call Forwarding is turned on: Tap Settings > Phone > Call Forwarding.
Ensure that your software is up to date:
Check for a carrier settings update.
Check for an iOS software update.
Note: Some updates may require a Wi-Fi connection.
If the iPhone has a SIM card, reseat the SIM card.
If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
Try to make or receive calls in another location.
Attempt to isolate to one network band:
If you're having the issue on LTE, disable LTE, if possible, and try again.
If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
Contact the carrier to check the following:
Your account is properly configured to use the specific iPhone that has the issue.
There are no localized service outages.
Your account doesn't have a billing-related block.
Your calls don't have errors on the carrier system.
Restore the phone as new.
If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.
Thank you for using Apple Support Communities.
All the very best,
Sterling

How can i find my ipod touch 5th g that has been stole (it does have icloud but it says that it needs internet connection) i dont know what to do now plz help

How can i find my ipod touch 5th g that has been stole (it does have icloud but it says that it needs internet connection) i dont know what to do now plz help

What To Do If Your iDevice or Computer Is Lost Or Stolen
If your Mac, iPhone, iPod, iPod Touch, or iPad is lost or stolen what do you do? There are things you should do in advance - before you lose it or it's stolen - and some things to do after the fact. Here are some suggestions:
1. Reporting a lost or stolen Apple product
2. Find my lost iPod Touch
3. AT&T, Sprint, and Verizon can block stolen phones/tablets
4. What-To-Do-When-Iphone-Is-Stolen
5. Lost or Stolen iPhone? Here’s What to do
6. 6 Ways to Track and Recover Your Lost/Stolen iPhone
7. Find My iPhone
It pays to be proactive by following the advice on using Find My Phone before you lose your device:
1. Find My iPhone
2. Setup your iDevice on MobileMe
3. OS X Lion- About Find My Mac
4. How To Set Up Free Find Your iPhone (Even on Unsupported Devices)
Third-party solutions for computers:
1. VUWER 1.5.4
2. Sneaky ******* 0.2.0
3. Undercover 4.7
4. LoJack for Laptops Premium Mac
5. STEM 2.1
6. MacPhoneHome 3.5

I can go onto the itunes store but when i try to update ios 7 it says i have no internet connection

i can go onto the itunes store but when i try to update ios 7 it says i have no internet connection

I upgraded my iphone 5 to IOS 7 and it will not recognise my previously OK bt home hub connection. If I go to an allternative, BT WiFI it connects but will not allow me to access anything on the web or any applications needing web access. Any way round this or can I revert back to IOS 6?

I have an Internet connection but can't sign into psn

Just can't sign in not sure why, I've done the power cycle thing several times I've re setup my wifi twice and nothing, someone please help
PSN connection issues
Hi everyone,
We are aware of the connection issues some users are experiencing when accessing PSN. Our engineers are investigating the problem and hope to have it resolved soon.
Apologies for this Inconvenience this may cause.

NoW my 3d tv sharp ain't wireless so my playstation 3 is hard wired into tv then my ps3 is ethenet thru a wn3000 extender but playstation network drops of all the time after a few minutes once connected to internet,,,, I can't connect ps 3 direct into modem router because phone line is in other room ,,,,,,,what do I do please,,,,,,I was t hinking do I buy a double edaptor for extender so I have ethenet cable cming out of extender connecting one cable to tv and one to ps3 wd that help ,,,,,,,,what do I do

My MacBook pretty much has a virus I guess because I've never had a Mac before. But I do know something is wrong because my Internet is freezing says I have no Internet connection which I do pop ups are out-of-control I can't change Yahoo off my

last night I was downloading something for church (I am new to Mac notebooks it's the first one I've ever owned and I've owned it since March 2014). I have never had a problem ever with this computer that's one reason I love it. So after I was downloading this thing it sent me somewhere and to download my file so I had download my file well I don't think it downloaded the file I wanted because I never saw that file ever again I've tried everything to figure out what's going on because now my Internet is pretty much crashed it says that there is no Internet connection I have pop-ups that want to stop me using my Internet and says it's unavailable then last night when I was on a site I have all these things at the top and at the bottom that show me other prices for things and I can't figure out how to get those off I go to their website for removal and there is no removal for Mac. Google is my search engine it will not let me put in Google when I go to type for google it throws me on Yahoo no matter what Yahoo has pretty much taken over my Internet and I don't know what to do it it's a mess. Can someone please help me I am definitely not Mav Savy.
Thanks a bunch

Helpful Links Regarding Malware Problems
If you are having an immediate problem with ads popping up see The Safe Mac » Adware Removal Guide, AdwareMedic, or Remove unwanted adware that displays pop-up ads and graphics on your Mac - Apple Support.
Open Safari, select Preferences from the Safari menu. Click on Extensions icon in the toolbar. Disable all Extensions. If this stops your problem, then re-enable them one by one until the problem returns. Now remove that extension as it is causing the problem.
The following comes from user stevejobsfan0123. I have made minor changes to adapt to this presentation.
Fix Some Browser Pop-ups That Take Over Safari.
Common pop-ups include a message saying the government has seized your computer and you must pay to have it released (often called "Moneypak"), or a phony message saying that your computer has been infected, and you need to call a tech support number (sometimes claiming to be Apple) to get it resolved. First, understand that these pop-ups are not caused by a virus and your computer has not been affected. This "hijack" is limited to your web browser. Also understand that these messages are scams, so do not pay any money, call the listed number, or provide any personal information. This article will outline the solution to dismiss the pop-up.
Quit Safari
Usually, these pop-ups will not go away by either clicking "OK" or "Cancel." Furthermore, several menus in the menu bar may become disabled and show in gray, including the option to quit Safari. You will likely have to force quit Safari. To do this, press Command + option + esc, select Safari, and press Force Quit.
Relaunch Safari
If you relaunch Safari, the page will reopen. To prevent this from happening, hold down the 'Shift' key while opening Safari. This will prevent windows from the last time Safari was running from reopening.
This will not work in all cases. The shift key must be held at the right time, and in some cases, even if done correctly, the window reappears. In these circumstances, after force quitting Safari, turn off Wi-Fi or disconnect Ethernet, depending on how you connect to the Internet. Then relaunch Safari normally. It will try to reload the malicious webpage, but without a connection, it won't be able to. Navigate away from that page by entering a different URL, i.e. www.apple.com, and trying to load it. Now you can reconnect to the Internet, and the page you entered will appear rather than the malicious one.
An excellent link to read is Tom Reed's Mac Malware Guide.
Also, visit The XLab FAQs and read Detecting and avoiding malware and spyware.
See these Apple articles:
Mac OS X Snow Leopard and malware detection
OS X Lion- Protect your Mac from malware
OS X Mountain Lion- Protect your Mac from malware
OS X Mavericks- Protect your Mac from malware
About file quarantine in OS X
If you require anti-virus protection Thomas Reed recommends using ClamXAV. (Thank you to Thomas Reed for this recommendation.)
From user Joe Bailey comes this equally useful advice:
The facts are:
1. There is no anti-malware software that can detect 100% of the malware out there.
2. There is no anti-malware that can detect everything targeting the Mac.
3. The very best way to prevent the most attacks is for you as the user to be aware that
     the most successful malware attacks rely on very sophisticated social engineering
     techniques preying on human avarice, ****, and fear.
4. Internet popups saying the FBI, NSA, Microsoft, your ISP has detected malware on
    your computer is intended to entice you to install their malware thinking it is a
    protection against malware.
5. Some of the anti-malware products on the market are worse than the malware
    from which they purport to protect you.
6. Be cautious where you go on the internet.
7. Only download anything from sites you know are safe.
8. Avoid links you receive in email, always be suspicious even if you get something
    you think is from a friend, but you were not expecting.
9. If there is any question in your mind, then assume it is malware.

Can I sign up for an @me email if I already have an @icloud email? Is it the same thing? Also, can I

receive all my icloud emails through my gmail account? As in, if I give someone my @icloud email..will I receive it in my gmail inbox? Thanks for the help!!

No. There no longer is @me.com email accounts, only @icloud.com accounts. Mail addressed to your iCloud.com address do not get delivered to your GMail account unless you set up a Mail Forward to the GMail account.

TS1424 I have an HP Elite Book 2540p with Windows XP and can not get the iTuneStore on line. I keep getting a message that says I don't have an internet connect, but I am connected. Any suggestions?

I can not get iTunes Store on line. I keep getting a message that says I am not connected to the internet, but I know I am. I have to connect from three locations with the same results. Any suggestions?

Hello bigblue8
Check out the following articles for troubleshooting access to the iTunes Store. The first one will probably get you started enough to get it taken care of. If it does not the follow up article should definitely solve it for you.
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thanks for using Apple Support Communities.
Regards,
-Norm G.

HT201493 I can't sign in to find my friends , it says I have no Internet connection but I do , the app used to work , help please

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